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Cancellation service #1 in New Zealand
Cancel Zomato: Easy Method
What is Zomato
Overview
Zomato is an online food ordering and restaurant discovery platform that operated in multiple countries offering menus, reviews and delivery services.
The company also offered paid features and listings for restaurants in some markets prior to exiting certain regions.
New Zealand context
Zomato exited the New Zealand market in early 2023 and no longer operates there; the exit was quietly enacted in February 2023.
Because Zomato has left NZ, local app, website and service features are no longer maintained for New Zealand users. Newsroom report.
How to cancel Zomato
NZ reality: no NZ cancellation mechanism
There is no Zomato cancellation flow or NZ-specific support available because the service has been withdrawn from New Zealand.
Zomato does not provide active in-market cancellation options for NZ users after the exit.
Steps you can try
- Check app-store subscriptions: If you have a Zomato subscription billed through Apple or Google, open your App Store / Google Play subscriptions and cancel there.
- Review payment records: If payments were processed by your bank or card, contact your bank or card provider to dispute or block future charges.
- Remove the app and revoke permissions: Delete the Zomato app and remove stored payment methods or saved cards from your device/account.
- Send formal notice if required: For legal or refund claims, consider sending written correspondence to the registered NZ company address (see Address section).
- Contact platform support: For charges billed through Apple/Google, use their support channels to request refunds or transaction investigations.
What happens when you cancel
Service access
Because Zomato is no longer operating in NZ, cancelling has limited or no effect on in-market service access - the platform and local listings are no longer maintained.
Menus, local pages and reviews previously available in NZ may be removed or made inaccessible after the exit.
Account data and renewals
There is no active NZ subscription renewal process managed by a local Zomato entity after the exit.
Access to any account data tied specifically to the NZ service may be unavailable; retrieving that data may require contacting the company or using other channels if they remain responsive.
Will I get a refund?
Zomato NZ refund position
As Zomato is no longer active in New Zealand, no refund policy specific to New Zealand remains in effect for the NZ operation.
There is no operational NZ refund mechanism through Zomato following the withdrawal. Newsroom report.
Exceptions and actions
- If charges were processed through the Apple App Store or Google Play, request a refund via those platforms' refund processes.
- If your card or bank was charged, contact your bank or card issuer to query or dispute the transaction.
- Keep evidence (receipts, screenshots, billing statements) to support refund requests or disputes.
- For legal claims or formal notices, consider sending correspondence to the NZ registered address shown in the Address section or seek legal advice.
Zomato plans and pricing
Summary
Zomato no longer offered active subscription or pricing plans in New Zealand after the February 2023 exit.
Where pricing details are unavailable, this table uses a placeholder according to available data.
Notes
Because the NZ operation was wound up, there are no active plans or local pricing to display for New Zealand.
For historical or non-NZ pricing, check archived sources or other markets' pages (not covered here).
| Plan | Price | Availability | Notes |
|---|---|---|---|
| Varies | Varies | Not available (Zomato exited NZ) | Zomato exited New Zealand in Feb 2023; no active NZ plans. |
Your consumer rights in New Zealand
Legal status after exit
Because Zomato has liquidated its NZ subsidiary and exited the market, consumer remedies through an in-market Zomato entity are not available.
The company's liquidation is recorded in official notices. Government Gazette notice.
What you can still do
- Use your app-store or payment-provider dispute processes for charges billed through those platforms.
- Contact your bank or card issuer to dispute unauthorised or unresolved charges.
- Seek independent legal advice if you have substantial unresolved claims against the NZ entity.
Customer experiences
Positive feedback
There are no recent verified positive New Zealand user reviews because the service exited the market.
Users generally have no live NZ experience to report post-exit.
Negative feedback
Users reported that Zomato "quietly stopped operations in NZ" and that the app/site displayed a farewell message. Reddit discussion.
Some users expressed frustration about losing access to menus and reviews after the exit and being unable to contact local support. Reddit discussion.
Documentation checklist
What to gather
- Order receipts, confirmation emails, and screenshots of transactions or subscriptions.
- Bank or card statements showing the Zomato-related charges.
- Screenshots of account pages, app-store subscription pages, or any farewell messages.
- Records of any communication attempts with support or with payment platforms.
Where to send
- App Store / Google Play support channels for app-store billed subscriptions or refunds.
- Your card issuer or bank for transaction disputes.
- For legal or formal correspondence, send to the registered NZ postal address provided below.
Common mistakes
Assuming support is still active
A common mistake is assuming the Zomato NZ support team or website will process cancellations or refunds after the exit.
Because the NZ operation has been wound up, relying on in-market support will likely fail; use app-store or bank channels instead.
Missing or weak evidence
Another mistake is initiating refunds or disputes without clear documentation such as receipts or billing records.
Gather screenshots, transaction IDs and bank statements to improve chances with app stores or card disputes.
Comparative recap
Quick comparison
The table below summarises the current status of Zomato in NZ versus active food delivery services.
Use it to decide where to redirect cancellation or refund efforts.
| Aspect | Zomato (New Zealand) | Other NZ delivery services |
|---|---|---|
| Operating status | Not operating (exited Feb 2023) | Operating - apps and web services available |
| Cancellations | No NZ-specific cancellation flow available | In-app or web cancellation available via provider |
| Refunds | No NZ refund mechanism through Zomato; use app-store or bank channels | Refund policies published and supported by providers |
| Customer support | Local support not maintained; limited/no response | Active in-market customer support channels |
After cancelling
Next steps
After removing the app and attempting cancellations, follow up with your bank or app-store support for unresolved charges.
Maintain copies of all correspondence and dispute references until the matter is resolved.
Helpful links
- Newsroom: Zomato quietly exited New Zealand
- New Zealand Gazette: company notices
- Apple: request a refund for purchases
- Google Play: request a refund
- New Zealand consumer protection information
Address
Registered postal address
C/o Alliott NZ Ltd, Level 2, 142 Broadway, Newmarket, Auckland 1023, New Zealand
Legal notices and correspondence
There is no publicly advertised dedicated cancellation postal address; use the registered address above for formal or legal correspondence if required.
Consider using certified postage or legal advice when sending formal notices regarding claims or disputes.
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Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.