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Cancel COUNTDOWN
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I hereby notify you of my decision to terminate the contract relating to the Countdown service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Countdown: Easy Method
What is Countdown
Overview
Countdown is a New Zealand supermarket brand and a consumer-facing app called "Countdown · Event Timer" listed on app stores. It provides shopping, delivery and subscription features depending on the channel used.
Where services appear
Services and subscriptions can be delivered via the iOS App Store, Google Play Store or other web flows. Specific cancellation and refund processes depend on the channel you used to subscribe or purchase.
How to cancel Countdown
Cancel via iPhone / iPad (App Store)
- Open Settings on your iPhone or iPad and tap your name, then tap Subscriptions.
- Find the Countdown subscription and tap Cancel Subscription.
- Cancel at least 24 hours before the end of the current period to stop auto-renewal; you cannot end the current active period early. For details see the CountDown terms.
Cancel via Google Play (Android)
- Open the Play Store app and tap your profile, then Payments & subscriptions > Subscriptions.
- Select the Countdown subscription and tap Cancel subscription.
- Cancelling stops future renewals; you will typically retain access until the end of the paid term. See Google Play guidance: Google Play subscriptions.
Web or other channels
- There is no clear official guidance about cancelling web-based subscriptions directly via a Countdown website; terms suggest management is through the purchase channel (App Store or Google Play).
- If you used a web checkout, check confirmation emails for cancellation links and contact support if unclear. See the CountDown terms.
What happens when you cancel
Access after cancellation
For Play Store subscriptions you normally keep access until the end of the paid term after cancelling.
For App Store subscriptions the subscription will not auto-renew but an active period cannot be ended early; you keep access for the remainder of that period.
Auto-renewal and future charges
Cancellation stops future automatic renewals. You must cancel before the renewal cutoff to avoid the next charge.
Data and account retention
Countdown’s terms do not clearly specify long-term data retention for cancelled accounts. Check the app’s privacy policy or contact support for account and data questions.
Will I get a refund?
Subscription refunds
Refunds for subscriptions are subject to the rules of the store you used (Apple or Google). Contact Apple or Google for subscription refund requests under their processes.
In-store pricing and product refunds
Countdown’s in-store policy for pricing errors often refunds the difference and may let you keep a single incorrectly priced item free of charge; multiples are treated differently.
- If charged more than the shelf price and you notice after purchase, Countdown will refund and may let you keep a single item free; for multiples you keep the first free and are refunded the difference on the rest (media reports).
Consumer Guarantees and other returns
Under the Consumer Guarantees Act you are entitled to a refund, replacement or repair if a product is faulty or not of acceptable quality.
- There is no automatic “cooling-off” right or 14-day change-of-mind refund required by law in New Zealand.
- Countdown’s separate external refund policy (for some web purchases) indicates a 30-day return window for unused, non-perishable items; check that page for exclusions. See CountdownShopping refund policy.
Countdown plans and pricing
Available plans
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Countdown PRO (Annual) | NZ$19.99 | Annual | Premium features including customizable reminders, widget integration |
| Countdown PRO (Monthly) | NZ$3.99 | Monthly | Premium features including customizable reminders, widget integration |
Pricing notes
Prices are sourced from the Apple App Store listing for the "Countdown · Event Timer" app (iOS, New Zealand) as of mid‑2025.
If you purchased through Google Play or another channel prices and availability may vary; always confirm on the store listing before subscribing.
Your consumer rights in New Zealand
Key legal protections
- Under the Consumer Guarantees Act you can request a refund, replacement or repair for goods that are faulty or not of acceptable quality.
- Retailers cannot lawfully refuse refunds for faulty goods or rely on a “no refunds” sign to avoid obligations.
No automatic change-of-mind right
There is no statutory 14-day cooling-off right for ordinary retail purchases in New Zealand, so change-of-mind returns are at the retailer’s discretion.
Practical implications
If your grocery or delivered order is missing items or products are of poor quality, raise the issue promptly with Countdown customer service and reference your consumer rights under NZ law.
Customer experiences
Positive feedback
Many reviews praise individual staff for helpful service in-store and name staff who provided good customer service.
- Compliments include “10/10 customer service” for specific store staff and polite, helpful teams at some locations.
Negative feedback
Recurring complaints include missing or incomplete online delivery orders and delays obtaining refunds.
- Customers report issues with produce quality and frustration with the chatbot refund process when multiple items are missing.
What this means for you
Document any problems carefully and escalate via support channels if you do not get a timely resolution.
Documentation checklist
Essential items to keep
- Order confirmation emails or receipts (showing subscription or purchase details).
- Screenshot of subscription in App Store or Google Play showing active plan and billing cycle.
- Photos of faulty goods or missing delivery items and a list of missing SKUs.
Support contact records
- Dates and times of calls, chat transcripts, and names of staff you dealt with.
- Reference numbers from any refunds or support tickets.
Common mistakes
Assuming web cancellation works like app stores
Many people expect to cancel via a Countdown website but subscriptions purchased via the App Store or Play Store must be cancelled through those stores. This leads to confusion and missed renewals.
Not cancelling before the cutoff
Missing the renewal deadline (for App Store at least 24 hours before the period end) results in an unwanted charge for the next period.
Poor record keeping
Failing to keep receipts, screenshots or photos makes refunds and disputes harder to resolve. Always save confirmation emails and evidence of issues.
Comparative recap
Quick comparison
| Topic | Subscriptions (App Store / Play) | In-store / Web purchases |
|---|---|---|
| How to cancel | Cancel via iPhone/iPad settings for App Store; Play Store app for Google Play. | In-store: return to store or contact customer service. Web: procedure unclear; check confirmation email or contact support. |
| Access after cancel | Keep access until end of paid period; cannot end active App Store period early. | Access/ownership is immediate; returns/credits depend on store policy and product condition. |
| Refunds | Subject to Apple/Google refund policies and store review. | Faulty items: rights under Consumer Guarantees Act; pricing errors: Countdown may refund and allow you to keep an item in some cases. |
Takeaway
Use the correct channel to cancel, keep records, and rely on NZ consumer law for faulty goods.
After cancelling
Follow-up steps
- Keep confirmation of cancellation and check that auto-renewal is disabled in your account settings.
- Monitor your payment method for any unexpected charges and contact the store if a charge appears after cancellation.
Helpful links and contacts
- CountDown terms: CountDown terms
- Google Play subscription help: Google Play subscriptions
- Consumer Returns & Refunds (Consumer NZ): consumer.org.nz returns and refunds
- Countdown external refund policy (shopping site): countdownshopping.com refund policy
Address
Head office
60 Kerrs Road, Wiri, Auckland 2104, New Zealand
Mailing / correspondence
Use the corporate HQ address above for general correspondence; Private Bag addresses shown by Woolworths New Zealand may also be used where specified in communications.