Cancel Ezibuy: Easy Method

What is Ezibuy

Company overview

EziBuy is a New Zealand and Australian retailer that sold clothing, homewares and other goods online and through catalogues.

The company provided online ordering, subscription options and a returns policy accessible on its website.

Recent status

Ezibuy entered liquidation in early 2025, and some online services and policies may no longer operate as before.

Information below is based on publicly available policies and reports up to mid‑2023 and through 2024 where noted.

How to cancel Ezibuy

Official cancellation position

Ezibuy does not permit order cancellations or amendments once an online order is placed.

This includes changes to delivery address or items after placement. Their terms treat returns as the only post‑purchase remedy.

Practical step-by-step options

• Check your order confirmation and estimated dispatch time immediately after ordering.
• If you believe the order was placed in error, contact Ezibuy customer service immediately and explain the issue; note they state cancellations are not permitted.
• If the order is already dispatched, consider refusing delivery when the courier arrives or accept the parcel and return the item to obtain a refund if eligible.
• To return for a refund, send the item to the New Zealand Distribution Centre within 30 days in original, unused condition where applicable.
• If you return via a physical EziBuy store, expect a Credit Note or Gift Card for change‑of‑mind returns rather than a cash refund.

What happens when you cancel

Access and services

Because Ezibuy does not allow post‑order cancellation, there is typically no cancellation event to trigger access changes.

For subscription products, cancellation processes (if available) would stop future billing; confirm via account settings or customer support.

Renewals and data

Stopping any active subscription should prevent future renewals once the provider processes the request.

Your account data and order history are likely retained per Ezibuy’s terms; request deletion or access via customer service if required.

Will I get a refund?

Official refund policy

Ezibuy offers refunds for change‑of‑mind returns only when the item is returned to their New Zealand Distribution Centre within 30 days.

Refunds require the item to be in original, unused condition and not fall into excluded categories.

Exceptions and in-store returns

• Excluded items: Final Sale Items, Third‑Party Seller Items, Personalized Gifts, swimwear, underwear, earrings, beauty, Marketplace Products and Outlet styles.
• If you return to a physical EziBuy store, change‑of‑mind returns are issued as a Credit Note or Gift Card, not a cash refund.
• If goods are faulty or misdescribed, New Zealand consumer law may provide repair, replacement or refund regardless of seller policy.

Ezibuy plans and pricing

Pricing summary

Prices below reflect published plans around mid‑2023. Given later business changes, current availability may differ.

See the table for plan names, prices and billing periods.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, goods must meet acceptable quality, be fit for purpose and match their description.

If goods are faulty or misdescribed you may be entitled to repair, replacement or refund regardless of the seller’s return policy.

Fair Trading Act and enforcement

The Fair Trading Act prohibits misleading or deceptive conduct in trade and advertising.

Ezibuy received regulatory attention for potentially misleading promotions, highlighting the protections available under New Zealand law.

Customer experiences

Positive reports

Some customers reported satisfaction with product quality and delivery timing when issues were resolved promptly.

These reviewers noted good value and responsive resolutions in individual cases.

Negative reports

Many reviews cite long delays, non‑delivery and poor communication, even when items showed in stock.

Multiple customers reported slow or missing refunds and difficulty reaching effective customer service.

Documentation checklist

What to gather before requesting a refund or return

• Order number and order confirmation email or screenshot.
• Payment receipt, card statement or proof of purchase.
• Photos of the item, packaging and any faults or discrepancies.
• Tracking numbers, courier communications and dates of delivery or refusal.
• Copies of any customer service correspondence (emails, chat transcripts).

How to present evidence

• Organise documentation chronologically to make your case clear and concise.
• Keep originals and digital copies until your return/refund is fully resolved.

Common mistakes

Assuming cancellation is always possible

Many customers assume an online order can be cancelled after placement; Ezibuy’s policy does not permit this.

Act immediately if you believe an order was placed in error, but expect that returns are the usual remedy.

Returning to a store expecting a cash refund

Returning items to a physical store for change‑of‑mind refunds results in a Credit Note or Gift Card, not a cash refund.

If you require a cash refund, return to the NZ Distribution Centre within the policy window where eligible.

Comparative recap

At a glance

The table below summarises Ezibuy’s stated position versus typical consumer law protections in New Zealand.

Use this as a quick reference when deciding next steps.

After cancelling

Follow-up actions

If you returned an item, keep tracking and proof of postage until a refund or credit is confirmed.

If a refund is overdue, escalate with Ezibuy customer service and provide your documentation checklist items.

Helpful links and escalation

Ezibuy Returns Policy: ezibuy.com returns policy.

Ezibuy Terms & Conditions: ezibuy.com terms & conditions.

Consumer rights overview (New Zealand): consumer.org.nz - Consumer Guarantees Act.

Address

New Zealand office mailing address

Level 4, The Textile Centre, 1 Kenwyn Street, Parnell, Auckland 1052.

PO Box 137‑264 (alternative mailing address noted in company materials).

Official correspondence note

Ezibuy’s Terms & Conditions also list an Australian PO Box for written complaints and correspondence.

If you send postal correspondence, consider using tracked delivery and keep copies of all documents sent.