Cancel Depop: Easy Method

What is Depop

Overview

Depop is an online peer-to-peer marketplace and mobile app where people buy and sell secondhand and new fashion items. It combines social features with listings and payment processing to connect buyers and sellers.

How it works in New Zealand

Users list items for sale, buyers pay via the payment method offered (Depop Payments/Klarna or PayPal), and sellers ship items to buyers. Depop charges transaction fees per sale rather than requiring subscriptions in New Zealand.

How to cancel Depop

Cancelling a purchase (orders)

• Depop does not provide a built‑in "cancel order" button. Purchases can only be cancelled by mutual agreement between buyer and seller.
• Step 1: Message the seller immediately in the Depop app or website and request cancellation before they ship.
• Step 2: If the seller agrees, ask them to confirm cancellation in writing (in-app messages) and request a refund via the payment method used.
• Step 3: If payment was processed and seller refuses or does not respond, consider opening a dispute (see refund section below) depending on payment method.

Cancelling or closing your account

• There is no NZ‑specific cancellation address; account changes are handled in the app or via Depop support.
• If you want to remove your account or stop selling, follow the account settings or contact Depop Support for assistance and confirmation.

What happens when you cancel

If the seller agrees to cancel

If the seller confirms cancellation before dispatch, they should refund the payment via the original payment method. Keep in‑app messages as proof of agreement.

If cancellation is unresolved

If the seller does not agree or does not respond, the order remains active and you may need to pursue a dispute or buyer protection claim. Any refund outcome then follows Depop or payment provider rules.

Will I get a refund?

When refunds are available

• Depop refunds are available under Depop Protection for items that are significantly not as described, lost, damaged in transit, counterfeit, severely damaged, the wrong item, or missing bundle components.
• Change of mind (e.g., fit, smell, minor wear, or preference) is not covered by Depop Protection unless the seller agrees to a return.

How to request a refund and important timeframes

• Open a dispute in the Depop in‑app system if you paid through Depop Payments or Klarna; use PayPal dispute tools if you paid with PayPal outside Depop Payments.
• Disputes for items not received or not as described must be opened within 30 days of purchase.
• When you raise a "not as described" issue: the seller has 48 hours to respond; if Depop/appeal requires a return, you should send the item back with tracking within 7 days.
• Depop covers return shipping up to NZ$20 when a return is required under Depop Protection.

Payment provider caveats

If you used PayPal outside Depop Payments, your protection depends on PayPal's policies, which may differ from Depop Protection.

There have been cases showing conflicts between Depop and PayPal outcomes; if PayPal denies a claim you can still appeal through Depop or seek other dispute resolution routes.

Depop plans and pricing

Fee summary

Depop in New Zealand uses transaction‑based fees: a selling fee, payment processing fees, and optional boosted listing fees.

Pricing table

Your consumer rights in New Zealand

Cooling-off and change of mind

New Zealand law generally gives a 7‑day cooling‑off period only for unsolicited agreements; voluntary online purchases (like Depop) do not automatically have a cooling‑off right.

Depop's policy states that change‑of‑mind returns and refunds are not offered unless the seller agrees.

Options for serious issues

• For items lost, not received, or significantly not as described, use Depop Protection and open an in‑app dispute within 30 days where applicable.
• If you used PayPal and a claim is denied, you may consider external dispute resolution bodies (for example, Financial Services Complaints Limited) if further escalation is appropriate.

Customer experiences

Positive reports

Some New Zealand buyers report smooth transactions with tracked NZPost shipping and fast delivery, describing purchases as straightforward and satisfactory.

Other users praise the community feel and ease of listing and browsing on Depop.

Negative reports

• Many reviews cite poor customer support, delayed payouts for sellers, lost parcels, and unresponsive sellers.
• There are frequent complaints about items not matching descriptions or being counterfeit, and some sellers report difficulties updating banking details and receiving payouts.

Documentation checklist

Before contacting seller

• Order ID and date of purchase.
• Screenshots of the listing, item photos, and in‑app messages.
• Shipping/tracking details if available.

For disputes and refunds

• Clear photos of damage or discrepancies and descriptions of defects.
• Proof of postage/return tracking if you return an item.
• Payment method details (Depop/Klarna or PayPal) and any claim/case numbers.

Common mistakes

Assuming automatic cancellation or refund

A common mistake is assuming Depop will automatically cancel an order or issue a refund. Depop lacks a standard cancellation feature for purchases; cancellations require seller agreement or a successful dispute.

Missing dispute deadlines and poor documentation

Buyers sometimes miss the 30‑day dispute window or fail to keep message and photo evidence. This weakens claims for refunds or returns.

Sellers can hurt their own case by not responding promptly to buyer messages within the expected 48‑hour window for "not as described" issues.

Comparative recap

Quick comparison

After cancelling

Next steps

• If the seller agreed to cancel, keep written confirmation and monitor your payment method for the refund.
• If the seller did not agree, open a dispute via the Depop in‑app system (Depop Payments/Klarna) or via PayPal as appropriate, and provide the documentation checklist items.

Useful links

• Depop return policy
• How to get a refund on Depop
• Not as described: dispute steps
• PayPal disputes and buyer protection

Address

Company address

Depop Limited, 37 Warren Street, London, W1T 6AD, United Kingdom.

Notes

There is no Depop office listed in New Zealand. Use in‑app support or the global help pages for official contact and account issues.