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Cancellation service #1 in New Zealand
Cancel Myus: Easy Method
What is Myus
Overview
MyUS is a parcel forwarding and shopping-assistance company that gives international customers a U.S. address to receive purchases and forward them overseas.
They also offer membership plans, package consolidation, and an online shopping service to handle orders from U.S. retailers.
Core services
Key services include U.S. parcel receiving, repackaging/consolidation, and international shipping options.
MyUS also provides a shopping service that can place orders and issue refunds if items are cancelled or unavailable.
How to cancel Myus
Cancel membership (web)
- Submit written notice via the MyUS website (online form or email) - web membership can be cancelled at any time.
- State your account details (name, email, account number) and clearly request cancellation and any applicable refund.
- Expect any prorated refund for an annual plan to be processed within 10 business days if eligible; monthly/setup fees are non‑refundable.
Cancel a shipment
- Log in to your MyUS account and go to "View Queue".
- Click "Cancel Shipment" for the shipment you want to stop - this works only before the shipment enters processing.
- If the shipment has already entered processing, cancellation through the website is not possible; contact support for advice but expect limited options.
What happens when you cancel
Account access and services
After cancellation your membership will stop renewing and you will lose member-only benefits at the end of the paid period.
You may still be able to access your account to view past activity or any pending shipments that remain in process.
Data, shipments and billing
Pending or processed shipments will follow normal handling and shipping rules; some services cannot be reversed once processing starts.
Billing stops for future renewals, but charges already billed (e.g., monthly fees or setup charges) are generally non‑refundable per MyUS terms.
Will I get a refund?
Membership refunds
- Annual memberships: you may be eligible for a prorated refund for the unused portion; refunds are processed within about 10 business days.
- Monthly memberships and setup charges: these fees are non‑refundable under MyUS Terms & Conditions.
Shopping and shipment refunds
- MyUS Shopping cancellations (e.g., out of stock, export law issues): they refund item cost plus shipping; refunds usually appear within ~14 days.
- Returned items due to damage or incorrect items follow the seller's return policy; you normally cover return postage and MyUS credits your account once the seller confirms refund.
- No explicit statutory 14‑day cooling‑off right is stated in MyUS terms; refunds are policy-based rather than statutory.
Myus plans and pricing
Plan summary
The table below summarises billing and basic refund rules for major MyUS plan elements based on available policy information.
Notes on the table
Use this as a quick reference; exact pricing varies by promotion and region and should be checked in your account or MyUS pricing pages.
| Plan / Fee | Billing | Refund policy | Notes |
|---|---|---|---|
| Annual membership | One annual charge | Prorated refund available for unused portion; processed within ~10 business days | Cancel any time via written notice on web |
| Monthly membership | Recurring monthly charge | Non‑refundable | Setup and monthly charges generally non‑refundable |
| Setup fee | One-off at account creation | Non‑refundable | Charged at sign-up per Terms & Conditions |
| MyUS Shopping refunds | Order-by-order billing | Item & shipping refunded if cancelled by MyUS; refunds ~14 days | Return shipping usually paid by customer; seller policies apply |
Your consumer rights in New Zealand
Local consumer protections
MyUS's published terms do not state a statutory 14‑day cooling‑off period; refunds are primarily policy-based.
New Zealand consumers remain protected by local laws such as the Fair Trading Act and the Consumer Guarantees Act for goods and services acquired locally.
Practical steps in NZ if you have a dispute
- Contact MyUS in writing and keep records of all communications and receipts.
- If unresolved, contact your payment provider to request a chargeback or dispute the transaction.
- For advice and escalate options see the Commerce Commission: https://comcom.govt.nz and Citizens Advice Bureau: https://www.cab.org.nz.
Customer experiences
Positive feedback
- Customers often praise the ability to buy from U.S. stores, multiple shipping options, and fast processing for some orders.
- Some users report efficient delivery and polite customer service interactions for straightforward cases.
Common complaints
- Frequent reports of unclear or unexpected fees, delays in package logging, and slow or non‑responsive support.
- Reviews note problems with unexpected recurring charges, difficulty cancelling in some cases, and disputes over declared weights or values.
Documentation checklist
Account and membership details
- Account email, full name, and MyUS account number or ID.
- Membership receipts, invoices, and date of renewal or charge.
Shipment and purchase records
- Tracking numbers, shipment IDs, purchase order numbers and seller order confirmations.
- Copies or screenshots of cancellation requests, support emails, and any automated confirmations.
Common mistakes
Timing and processing
Assuming you can cancel at any stage is a common error. Shipments can only be cancelled before they enter processing.
Waiting until processing begins often removes the ability to cancel or avoid charges for shipping and handling.
Missing or insufficient records
Not saving confirmation emails, screenshots of queued shipments, or billing statements makes disputes harder to pursue.
Always keep a dated copy of any written cancellation notice and any reply from MyUS for evidence.
Comparative recap
Quick comparison
The table below compares cancellation ease, refund likelihood and typical refund timing for common MyUS items.
How to read the table
Use this to decide the best immediate action (cancel shipment, request refund, or escalate through payment provider).
| Item | Ease of cancellation | Refund likely? | Typical refund timeframe | Notes |
|---|---|---|---|---|
| Annual membership | Easy (written notice on web) | Yes - prorated | ~10 business days | Submit written notice; check account for confirmation |
| Monthly membership | Cancelable (written notice) but charges non‑refundable | No (fees non‑refundable) | N/A | Will stop future billing after cancellation |
| Individual shipment (queued) | Moderate - cancel via "View Queue" before processing | Depends - if cancelled before processing, usually no shipment charge | Immediate effect if cancelled in time | Cannot cancel once processing begins |
| MyUS Shopping order | Depends on order status and seller | Yes if cancelled by MyUS (item + shipping); seller returns follow their policy | ~14 days typical for refunds | Return shipping often customer’s responsibility |
After cancelling
Follow-up actions
Keep cancellation confirmation and check your bank or card statement to confirm any refund or stop to recurring charges.
If you expected a refund, allow the published processing time (10 business days for memberships; ~14 days for Shopping refunds).
Where to get help
- MyUS Help Center and contact pages: MyUS Contact.
- Terms & Conditions and membership terms on the MyUS site for official policy references: MyUS Terms.
- For NZ consumer advice: Commerce Commission and Citizens Advice Bureau.
Address
Official address
MyUS.com
5901 Breckenridge Parkway, Suite A
Tampa, Florida 33610
How to send written notice
When sending a written cancellation, include your account details, clear statement of cancellation, and a requested outcome (refund or confirmation).
Keep proof of posting or a copy of the message; also submit the same notice via your MyUS account or support form where possible.
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Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.