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Cancel Kogan First: Step-by-Step Guide
What is Kogan First
Overview
Kogan FIRST is a paid membership program that offers benefits such as free shipping and exclusive deals for Kogan customers in New Zealand.
How it works
Memberships can be monthly or annual and may include a free trial period where applicable.
Subscriptions are managed through the platform you used to sign up (App Store, Google Play or Kogan/Dick Smith web account).
How to cancel Kogan First
Required platform for cancellation
Cancel on the same platform you used to subscribe: App Store, Google Play or the web account where you signed up.
Attempting to cancel via a different platform may not stop renewals.
Step-by-step cancellation
- Log in to your Kogan or Dick Smith account on the platform used to subscribe (App Store, Google Play or Web).
- Select "Kogan FIRST" from the account menu.
- Click "Cancel Renewal" to stop automatic renewal of the membership.
- Confirm the cancellation when prompted and keep any confirmation or screenshot for your records.
Free trial cancellation
If you signed up using a free trial you may cancel at any time during the trial with no fees or charges.
Canceling a free trial ends membership immediately and any trial credits or discounts are forfeited.
What happens when you cancel
Access after cancellation
After cancellation you retain all Kogan FIRST benefits until the end of the current paid membership period.
If you cancel during a free trial, membership ends immediately and benefits stop.
Renewals and account data
Cancellation prevents future automatic renewals; it does not delete your Kogan account or order history.
You should keep proof of cancellation (confirmation email or screenshot) in case of billing disputes.
Will I get a refund?
General refund policy
Paid Kogan FIRST membership fees are non-refundable after the free trial or after payment, unless Kogan expressly states otherwise.
No refunds are issued once the paid membership period has begun, except as provided in their terms.
Free trial and exceptions
- Free trial: you may cancel during the trial with no charge and no refund issues.
- Paid membership: generally non-refundable after payment; check terms for any limited exceptions.
- Specific product returns (Change-of-Mind) and statutory rights may allow refunds or remedies for goods, separate to membership fees.
Kogan First plans and pricing
Current plans
Below are the typical Kogan FIRST plans and prices available for New Zealand customers.
Pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Kogan FIRST Monthly Membership | NZ$14.99 | 30 days | Free 14-day trial, then NZ$14.99 every 30 days; includes Kogan FIRST benefits such as free shipping and exclusive deals. |
| Kogan FIRST Annual Membership (Standard) | NZ$149.00 | 365 days | Annual membership at the standard rate. |
| Kogan FIRST Annual Membership (Promotional) | NZ$99.00 | 365 days | Discounted annual rate available during promotional periods (example: 1 Sep - 30 Sep 2025). |
Your consumer rights in New Zealand
Statutory guarantees
Kogan states that statutory guarantees under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 cannot be excluded by their terms.
Under NZ law you are entitled to remedies such as repair, replacement, refund or compensation for major failures or acceptable quality failures.
Change-of-mind and returns
- Kogan offers a 14-day change-of-mind return window for select exclusive brand items; this is an additional right, not a replacement for statutory rights.
- Change-of-mind refunds for eligible Kogan.com Exclusive Brands are issued as store credit and may exclude original delivery charges.
Customer experiences
Positive feedback
Some New Zealand customers report easy ordering, competitive prices and fast delivery on many items.
Positive reviewers often cite value for money when orders and deliveries proceed smoothly.
Common complaints
- Complaints include delayed dispatch, slow or unresponsive customer support, and difficulty obtaining refunds or replacements.
- Recurring issues reported: faulty products not replaced, lengthy email exchanges, and delays on mobile plans or SIM orders.
Documentation checklist
What to keep before cancelling
- Proof of subscription (receipt or confirmation email) showing plan and billing dates.
- Record of the platform used to subscribe (App Store, Google Play or Web).
What to keep after cancelling
- Cancellation confirmation (email or screenshot of "Cancel Renewal" success screen).
- Any correspondence with Kogan support, order numbers and relevant product return records.
Common mistakes
Cancelling on the wrong platform
Example: attempting to cancel via the website when you subscribed through the App Store. This can leave auto-renewal active.
Always cancel using the original subscription platform to ensure the renewal stops.
Assuming immediate refunds
Example: expecting a pro-rata refund after cancelling a paid membership. Kogan’s terms state paid memberships are non-refundable once the period has begun.
Keep a confirmation and contact support promptly if you believe a billing error occurred.
Comparative recap
Quick comparison
The table below compares the main Kogan FIRST plans for quick reference.
Comparison table
| Feature | Monthly | Annual (Standard) | Annual (Promotional) |
|---|---|---|---|
| Price (NZ$) | NZ$14.99 / 30 days | NZ$149.00 / year | NZ$99.00 / year (promo period) |
| Trial | Free 14-day trial | May include promotions | May include promotions |
| Refund on membership fee | Non-refundable after trial/payment | Non-refundable after payment | Non-refundable after payment |
| Best for | Short-term or testing membership | Frequent shoppers preferring annual savings | Shoppers securing the promotional annual rate |
After cancelling
Immediate steps
Keep the cancellation confirmation and check your next billing statement to ensure no further charges occur.
If you were on a free trial, note any credits or discounts are forfeited on cancellation.
Useful links
- Kogan FIRST terms and conditions
- Kogan returns and change-of-mind policy
- Kogan general terms and conditions
Address
Postal address
Kogan Australia Pty Ltd
PO Box 2194, Auckland 1140, New Zealand
Notes
The postal address is provided for correspondence, but membership cancellations must be completed online via the original subscription platform.
For consumer rights information, refer to the Kogan terms and New Zealand legislation referenced above.
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