Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Salehoo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Salehoo: Easy Method
What is Salehoo
Overview
SaleHoo is an online platform that provides a supplier directory, market research tools, education and a community for e-commerce sellers.
Core features
Key features include access to vetted suppliers, niche research lab tools and courses to help start or scale online stores.
How to cancel Salehoo
Primary cancellation methods
- Email support at support@salehoo.com requesting cancellation.
- Use the live-chat icon on SaleHoo’s website to request cancellation with an agent.
Notice and timing
- Give at least 48 hours’ notice before your renewal date to avoid the next installment being charged.
- If you give notice fewer than 48 hours before a renewal payment, that payment may still be processed.
App Store / Google Play subscriptions
There are no separate in-app cancellation steps listed; SaleHoo’s support page directs users to contact support via email or chat.
If you subscribed via an app store, contact SaleHoo support for assistance in addition to checking the App Store/Google Play subscription settings.
What happens when you cancel
Access after cancellation
Cancellation stops future renewals when it is processed in time; access typically remains until the end of the paid period already billed.
Data and account retention
SaleHoo does not typically state immediate deletion on cancellation; your account and any saved research may remain accessible until the subscription period expires.
Charges and late notice
If your cancellation notice is received fewer than 48 hours before renewal, the next installment may be charged and cancellation will take effect after that paid period.
Will I get a refund?
60-day money-back guarantee
SaleHoo offers a 60-day money-back guarantee for subscriptions. Contact support within 60 days of signup to request a full refund.
Non-subscription orders and other refunds
- For non-subscription orders (for example, digital downloads), you may cancel before order confirmation and receive a refund within 30 days.
- Timely cancellation stops future charges but does not automatically guarantee refund of charges already processed if notice was late.
How to request a refund
Contact support at support@salehoo.com or use the live chat and provide your signup date and reason for the refund request.
Salehoo plans and pricing
Overview of plans
SaleHoo lists prices in USD; NZD equivalents are approximate and depend on your payment provider's conversion rate.
Pricing table
| Plan | Price (USD) | Approx (NZD) | Period | Features |
|---|---|---|---|---|
| SaleHoo Directory - Annual | US$67/yr | ≈NZ$107/yr | Annual | Access to supplier directory, market research tools, education & community |
| SaleHoo Directory - Lifetime | US$127 one-time | ≈NZ$203 one-time | Lifetime | One-time access to all directory features |
| SaleHoo Directory - Discounted Annual | US$47/yr | ≈NZ$75/yr | Annual | SaleHoo directory, discounted limited-time offer |
| SaleHoo Dropship - Basic | US$27/mo or US$270/yr | ≈NZ$43/mo or NZ$432/yr | Monthly/Annual | AliExpress import tool, 500 products/month |
| SaleHoo Dropship - Premium | US$97/mo or US$970/yr | ≈NZ$155/mo or NZ$1,552/yr | Monthly/Annual | Unlimited product import, onboarding manager |
| SaleHoo Starter | US$9/mo (billed annually) | ≈NZ$14/mo (≈NZ$108/yr) | Monthly (billed annually) | Basic plan with supplier contacts, product imports, Shopify course |
| SaleHoo Pro | US$49/mo (billed annually) | ≈NZ$79/mo (≈NZ$588/yr) | Monthly (billed annually) | All Starter features plus Amazon course, unlimited contacts |
| SaleHoo Enterprise | US$499/mo (billed annually) | ≈NZ$798/mo | Monthly (billed annually) | Custom features, VIP support, unlimited imports |
Your consumer rights in New Zealand
Statutory protections
SaleHoo’s Terms state nothing in the Terms is intended to avoid the New Zealand Consumer Guarantees Act 1993 or other mandatory laws that cannot be excluded.
What that means for you
- You retain rights under NZ law even if SaleHoo’s own policies say otherwise.
- If a service is unfit, not as described or not provided with reasonable care, you may have remedies under NZ consumer law.
Customer experiences
Positive feedback
- Many users praise responsive support and helpful onboarding, mentioning staff by name for strong service.
- Reviewers appreciate SaleHoo’s supplier vetting, organised directory and research tools.
Negative feedback
- Some users report irrelevant search results, design or usability concerns, and dissatisfaction with value for money.
- A few reviewers claimed delays or problems with refunds and unexpected charges after account closure.
Documentation checklist
Required information to include
- Account email and full name used for the SaleHoo account.
- Subscription plan, signup date and next renewal date (if known).
- Payment method and any transaction or order reference numbers.
Supporting evidence
- Screenshots of your account page, billing statement or renewal notice.
- Copies of previous communications with SaleHoo support, if any.
- Clear statement of what you want (cancellation only, or cancellation plus refund).
Common mistakes
Missing the 48-hour deadline
Many users assume cancellations can be made on the renewal date; SaleHoo requires at least 48 hours’ notice. Missing that window can result in the next payment being charged.
Wrong cancellation channel
Attempting to cancel only through the App Store/Google Play without contacting SaleHoo support can slow resolution.
Always contact SaleHoo support by email or live chat and check your app store subscriptions if applicable.
Comparative recap
Quick comparison
| Topic | SaleHoo policy | Practical tip (NZ) |
|---|---|---|
| Notice period | 48 hours before renewal | Contact support at least 3 days before renewal to be safe |
| Refund window | 60-day money-back guarantee for subscriptions; 30 days for some non-subscription refunds | Request refunds within 60 days and keep records of your request |
| Contact methods | Email support@salehoo.com or live chat | Use email for written proof and save chat transcripts |
| App Store / Google Play | Support directs users to contact SaleHoo; no separate in-app steps given | Also check App Store/Google Play subscriptions and request support help |
| NZ consumer rights | Terms do not exclude the Consumer Guarantees Act 1993 | You retain statutory rights; cite NZ law if necessary |
After cancelling
What to check
Confirm receipt of cancellation confirmation from SaleHoo and keep a copy for your records.
Check your bank or card statement the next billing cycle to ensure no further charges occur.
Helpful links
- SaleHoo pricing & trial
- SaleHoo Terms
- SaleHoo support article on cancelling
- SaleHoo reviews
- Capterra NZ reviews
Address
New Zealand mailing address
PO Box 41072, 8247, Christchurch, New Zealand
Contact for cancellations
Prefer email or live chat: support@salehoo.com and the live-chat icon on SaleHoo’s website are the primary channels for cancellation requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.