Usługa rozwiązania Nr 1 w Poland
Szanowni Państwo,
Niniejszym powiadamiam o mojej decyzji zakończenia umowy dotyczącej usługi Adobe Acrobat.
To powiadomienie stanowi zdecydowaną, jasną i jednoznaczną wolę rozwiązania umowy, ze skutkiem w najbliższym możliwym terminie lub zgodnie z obowiązującym terminem umownym.
Proszę o podjęcie wszelkich niezbędnych działań w celu:
– zaprzestania wszelkich rozliczeń od daty skutecznego rozwiązania;
– pisemnego potwierdzenia prawidłowego przyjęcia niniejszego wniosku;
– oraz, w razie potrzeby, przesłania końcowego rozliczenia lub potwierdzenia salda.
Niniejsze rozwiązanie jest Państwu przesłane certyfikowanym e-listem. Wysyłka, oznaczenie znacznikiem czasu i integralność treści są ustalone, co czyni go dowodem pisemnym spełniającym wymogi dowodu elektronicznego. Mają Państwo zatem wszystkie niezbędne elementy do regularnego przetworzenia tego rozwiązania, zgodnie z obowiązującymi zasadami dotyczącymi pisemnego powiadomienia i swobody umów.
Zgodnie z zasadami dotyczącymi ochrony danych osobowych, proszę również o:
– usunięcie wszystkich moich danych niepotrzebnych do Państwa zobowiązań prawnych lub księgowych;
– zamknięcie wszelkich powiązanych paneli osobistych;
– oraz potwierdzenie skutecznego usunięcia danych zgodnie z obowiązującymi prawami dotyczącymi ochrony prywatności.
Zachowuję pełną kopię tego powiadomienia oraz dowód wysyłki.
Cancel Adobe Acrobat: Easy Method
What is Adobe Acrobat
Overview
Adobe Acrobat is a suite of tools for creating, editing, signing and sharing PDF documents across desktop and mobile devices.
It is commonly offered as part of Adobe Creative Cloud bundles or via licensed resellers rather than always as a standalone paid product in New Zealand.
Main features
Key capabilities include PDF creation, editing, commenting, form filling and electronic signatures, plus cloud sync and limited generative AI in some plans.
Mobile versions are available via the Apple App Store and Google Play, while desktop and full-featured plans are managed through Adobe's website.
How to cancel Adobe Acrobat
Cancel when purchased via App Store (iOS)
- Open iOS Settings on your iPhone or iPad.
- Tap your name/account, then Subscriptions.
- Select the Adobe Acrobat (mobile) subscription and tap "Cancel Subscription".
Cancel when purchased via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap the menu (three lines) then Subscriptions.
- Select the Adobe item and tap "Cancel Subscription".
Cancel when purchased directly from Adobe (web)
- Sign in at account.adobe.com.
- Go to Manage Plan, choose Cancel your plan and follow the on-screen prompts.
- Confirm the cancellation; Adobe sends a confirmation email when complete.
Contacting support for cancellations
If online cancellation fails or you need help, contact Adobe Support via the Help Center for your region.
For App Store or Google Play purchases, refunds and cancellations may also require you to contact the platform (Apple or Google) directly.
What happens when you cancel
Access and features after cancellation
Your access typically continues until the end of the current billing period unless Adobe states otherwise when you cancel.
After that period, desktop and premium features will be disabled and files remain viewable but editing may be restricted.
Renewal and billing
Cancelling stops future renewals; you should receive a confirmation email to confirm that auto‑renewal is disabled.
Keep screenshots or emails as proof if you are charged after cancellation and need to dispute the charge.
Data and account retention
Your Adobe account and stored documents remain associated with your Adobe ID but access to cloud services may be limited after cancellation.
Export any important files or backups before losing paid-access features to avoid interruption.
Will I get a refund?
Standard refund windows
If you cancel most Adobe plans purchased directly from Adobe within 14 days of the initial purchase, you may receive a full refund.
This 14-day policy generally applies to subscription plans bought directly from Adobe in New Zealand.
Non-subscription (one-off) purchases
Non-subscription apps bought directly from Adobe may be returned within 30 days of receipt for a refund.
Refunds for these returns are typically processed within 5 - 7 business days after approval.
Platform-specific and exceptions
- Google Play: refunds within 48 hours are handled via Google Play; after that, contact Adobe Support.
- Apple App Store: App Store purchases and refunds are managed by Apple; use Apple support for refunds.
- Statutory rights under New Zealand law may provide additional remedies if services were misrepresented or not fit for purpose.
Adobe Acrobat plans and pricing
Available plans in New Zealand (summary)
Adobe often bundles Acrobat within Creative Cloud plans. Standalone Acrobat individual pricing may not be publicly listed in NZ.
Prices below reflect Creative Cloud bundles that include Acrobat or related business/reseller offers.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Creative Cloud Standard (includes Acrobat, limited generative AI) | NZ$106.49/month (annual, billed monthly) | Monthly | Includes Acrobat desktop, limited generative AI; basic web/mobile access |
| Creative Cloud Standard (annual prepaid) | NZ$1,161.96/year | Annual prepaid | Same as above, paid upfront |
| Creative Cloud Standard (month-to-month) | NZ$159.85/month | Monthly, no commitment | Same as above |
| Creative Cloud Pro (All Apps, full access incl. Acrobat) | NZ$131.68/month (annual, billed monthly) | Monthly | Includes Acrobat plus all desktop apps and full generative AI |
| Creative Cloud Pro (annual prepaid) | NZ$1,511.10/year | Annual prepaid | Same as above, paid upfront |
| Creative Cloud Pro (month-to-month) | NZ$197.57/month | Monthly, no commitment | Same as above |
| Creative Cloud Pro for teams (per license) | NZ$193.78/month (annual, billed monthly) | Monthly per license | Includes Acrobat plus all apps for teams |
| Creative Cloud Pro for teams (annual prepaid per license) | NZ$2,325.30/year per license | Annual prepaid per license | Same as above |
| Adobe Acrobat Sign Solutions Business Subscription (Govt) - reseller | NZ$652.20 | Unknown | Specific to Acrobat Sign business subscription, government |
Your consumer rights in New Zealand
Statutory standards
Under New Zealand Consumer Law, goods and services must be of acceptable quality, fit for purpose and as described.
If Adobe's service is misrepresented or fails to perform, you may have rights to a remedy under the law.
How this interacts with Adobe policies
Adobe's 14-day refund and 30-day return policies provide additional protections but do not replace statutory rights.
If you believe your legal consumer rights have been breached, you can contact New Zealand consumer protection agencies for advice.
Where to get help
For guidance on your rights, see New Zealand consumer resources such as the Ministry of Business, Innovation & Employment or Consumer Protection sites.
Consider keeping evidence (receipts, screenshots, correspondence) if you need to escalate a dispute.
Customer experiences
Positive feedback
Some New Zealand users report that Acrobat improves efficiency, is user-friendly and offers useful features like history tracking and secure viewing.
Features such as "liquid mode" and secure document handling are specifically praised in business reviews.
Negative feedback
Reports on consumer sites include complaints about recurring charges, perceived hidden cancellation hurdles and slow customer support.
Users have also posted experiences of difficulty obtaining refunds or timely responses from support channels.
Balanced takeaway
Many users find Acrobat's features valuable, but others experience frustration with subscription management and customer service.
Plan carefully and retain proof of cancellation to reduce the risk of billing disputes.
Documentation checklist
What to keep before cancelling
- Purchase confirmation or invoice for your Adobe subscription.
- Account email address and Adobe ID used to buy the plan.
- Screenshots of subscription pages and billing history.
What to keep after cancelling
- Cancellation confirmation email or screenshot.
- Any correspondence with Adobe Support or the app store (Apple/Google).
- Records of any refund approvals or bank/credit card statements showing refunds.
Common mistakes
Not checking where you bought it
Many people try to cancel through Adobe when the subscription was purchased via Apple or Google, which delays resolution.
Always verify the original purchase channel (App Store, Google Play or Adobe web) before starting cancellation.
Missing proof of cancellation
Failing to save confirmation emails or screenshots can make it harder to dispute ongoing charges.
Save evidence immediately after cancelling and monitor your card for any post-cancellation charges.
Assuming immediate access loss or refund
Some users expect instant service termination or instant refunds; actual timing varies by platform and the billing cycle.
Read the cancellation confirmation carefully to understand access end-dates and refund timing.
Comparative recap
Quick comparison
This table compares cancellation route, refund window and key notes for Apple, Google and Adobe direct purchases.
Use it to choose the correct path for your situation.
Comparison table
| Purchase channel | How to cancel | Refund window | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via iOS Settings → Your name → Subscriptions → Cancel Subscription | Refunds handled by Apple; follow Apple's refund policies | App Store manages billing and refunds; contact Apple for refunds |
| Google Play (Android) | Cancel via Play Store app → Menu → Subscriptions → Cancel Subscription | 48 hours via Google Play for quick refunds; after 48h contact Adobe | Google Play manages initial refunds; Adobe may help for older purchases |
| Web (direct via Adobe) | Sign in at account.adobe.com → Manage Plan → Cancel your plan → Follow prompts | Most plans: full refund if cancelled within 14 days; 30 days for some one-off purchases | Adobe sends confirmation email; statutory NZ consumer rights also apply |
After cancelling
Check your email and billing
Keep the cancellation confirmation email and check your credit card or bank statement for any final charges or refunds.
If you are billed after cancellation, contact Adobe Support and the payment provider with your documentation.
Useful links
- Adobe account (Manage Plan)
- Adobe Help Center
- Google Play Help (refunds & subscriptions)
- Apple Support (subscriptions & refunds)
- New Zealand consumer protection
Address
Registered local address
Adobe Systems New Zealand Limited’s registered and service address is via DLA Piper New Zealand.
Contact location
DLA Piper New Zealand, Level 5, 50‑64 Customhouse Quay, Wellington, NZ 6140.
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