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Cancel Planta: Easy Method
What is Planta
Overview
Planta is a plant care app that helps users track watering, fertilising, and other maintenance tasks for houseplants.
The app offers free features and a paid Premium subscription that unlocks full plant care guidance and reminders.
Key features
Planta provides personalised watering schedules, plant identification, photo tracking, and care reminders across multiple plants.
Premium adds extended guidance and access to 'plant experts' support for certain issues.
How to cancel Planta
By platform
- iOS (App Store): Open the Planta app → My Plants tab → Settings → Account → Manage Subscription; you will be redirected to Apple’s subscription settings to cancel.
- Android (Google Play): Open the Planta app → My Plants tab → Settings → Account → Manage Subscription; you will be redirected to Google Play subscription settings to cancel.
- Web (getplanta.com): Log into Planta web at getplanta.com/login or use Manage Subscription within the app if you subscribed via the web; cancel from your web account settings.
- Delete account entirely: In the app go to My Plants → Settings → Account settings → Delete account to permanently remove all data.
Important notes about cancellation
- Cancelling stops automatic renewal; you generally retain access to Premium until the end of the paid period.
- For App Store or Google Play purchases you are redirected to the respective store; Planta does not directly process those store cancellations.
- Account deletion is irreversible and will anonymise or remove your data.
What happens when you cancel
Access and renewal
When you cancel a subscription, auto-renewal is disabled but your Premium access normally continues until the end of the current paid period.
After the current period ends, your account will revert to the free tier and reminders will continue only for free features.
Account data and deletion
Deleting your account from the app removes or anonymises your data and cannot be undone.
If you only cancel a subscription (without deleting the account) your plants, photos, and basic account data typically remain on Planta.
Will I get a refund?
Purchases via App Store (iOS)
- Refunds for App Store purchases must be requested directly from Apple (for example via Apple Support).
- Apple may grant refunds at their discretion, often within approximately 30 days, subject to Apple’s own policies.
Purchases via Google Play and web
- For Google Play purchases, Planta asks users to contact Planta support at [email protected] to request a refund.
- Web subscriptions: Planta states there are no general refunds because digital content is delivered immediately; refunds may be granted only as required by law or for persistent technical defects with proof.
- There is a 14-day withdrawal right if you cancel within 14 days of the subscription confirmation email and have not started using the premium services; exercise this by emailing Planta.
Planta plans and pricing
Current plans
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Premium Plant Care - Monthly | NZ$13.49 | Monthly | Full premium features, billed monthly |
| Premium Plant Care - Annual | NZ$60.99 | Annual | Full premium features, billed annually |
Pricing notes
- Other in-app entries (e.g., NZ$65.99, NZ$59.99) appear in store listings and may reflect promotions or alternate tiers.
- Planta is free to download; charges apply only when you select a subscription within the app or web.
Your consumer rights in New Zealand
General consumer protections
Under New Zealand consumer law you may have rights even when a company’s policy says 'no refunds', particularly if a digital service is faulty or misrepresented.
The Consumer Guarantees Act and related protections can apply to services that are not provided with reasonable care and skill or are not fit for purpose.
What you can do in New Zealand
- Contact the New Zealand Commerce Commission for guidance: comcom.govt.nz.
- Ask Planta for a remedy first (refund, repair, or replacement) and keep documentation of all communications and receipts.
- If unresolved, consider contacting your payment provider (Apple/Google/bank) or seeking advice from consumer protection services in NZ.
Customer experiences
Positive feedback
Many users find Planta useful for organising plant care, tracking multiple plants, photographing growth, and receiving reminders.
Some users report responsive premium support, including corrections to plant data after contacting 'plant experts'.
Common complaints
- Users often say Planta recommends watering too frequently and advise checking soil moisture manually rather than following schedules blindly.
- Some find notifications overwhelming and eventually snooze or ignore reminders; many recommend using Planta as a guide rather than an absolute schedule.
Documentation checklist
What to collect
- Purchase receipt or order confirmation email showing date and price.
- Screenshot of your Planta subscription page or app settings showing active subscription.
- Device platform (iOS/Android/web) and account email used for Planta.
- Any correspondence with Planta support (email threads) and dates of contact.
How to present it
- Attach clear screenshots and the original confirmation email when requesting a refund or disputing a charge.
- State the desired remedy (cancel, refund, or account deletion) and the reason (e.g., accidental purchase, service not as described, technical fault).
- If claiming the 14-day withdrawal, note the confirmation email date and confirm you did not use premium features.
Common mistakes
Cancelling in the wrong place
People sometimes cancel Planta in the app but forget to cancel in the store that billed them (App Store or Google Play).
Always confirm cancellation in the App Store / Google Play subscriptions page if you received the charge there.
Expecting automatic refunds
Many expect an immediate refund after cancelling; cancelling only stops renewal and does not automatically trigger refunds.
For store purchases, refunds must be requested through Apple or via Planta/Google Play depending on the purchase channel.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund route | Access after cancel |
|---|---|---|---|
| iOS (App Store) | Manage Subscription in Planta → redirected to Apple’s subscription settings | Request refund from Apple (Apple Support) | Access stays until the end of the paid period |
| Android (Google Play) | Manage Subscription in Planta → redirected to Google Play subscription settings | Contact Planta support at [email protected] (or Google Play policies) | Access stays until the end of the paid period |
| Web | Log into getplanta.com/login or cancel via web account settings | No general refunds; may be possible for defects or as required by law | Auto-renewal disabled; access until current period ends |
| Delete account | My Plants → Settings → Account settings → Delete account | Account deletion does not imply refund; separate refund requests follow store/web rules | Account and data removed permanently |
Takeaway
Cancel via the platform that processed the payment (App Store, Google Play, or web) and keep records when requesting refunds.
Use the 14-day withdrawal only if you have not used paid premium services and contact Planta promptly.
After cancelling
Follow-up actions
- Confirm cancellation in your App Store or Google Play subscriptions page if applicable.
- Keep copies of receipts and confirmation screens until any billing dispute is resolved.
- If you want data removed, follow the in-app Delete account path; deletion is irreversible.
Helpful links
- Planta web login
- Planta support: [email protected]
- Apple Support (refunds and App Store purchases)
- Google Play subscriptions help
- New Zealand Commerce Commission (consumer guidance)
Address
Company address
Planta AB, Atlasgatan 14, 113 20 Stockholm, Sweden.
Contact for terms and notices
For contractual notices or questions about terms, use the postal address above or email Planta support at [email protected].
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.