Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Alltrails service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Alltrails: Easy Method
What is Alltrails
Overview
AllTrails is a subscription-based mapping and trail discovery service available as a website and mobile app. It provides trail maps, route planning and additional premium features under paid plans.
Main features (summary)
Paid plans add offline maps, route tools, real-time condition data and other features referenced in AllTrails marketing and plan descriptions. Features vary by plan and platform.
How to cancel Alltrails
Website cancellations
- Sign in to your Member Account on the AllTrails website.
- Navigate to your subscription or account settings and cancel before the renewal date to stop future billing.
- Alternatively, email support@alltrails.com to request cancellation.
Apple App Store and Google Play cancellations
- Apple App Store subscriptions cannot be canceled through AllTrails. Manage and cancel via your Apple Account > Subscriptions settings.
- Google Play subscriptions cannot be canceled through AllTrails. Manage and cancel via the Google Play app > Subscriptions settings.
Free trial note
- Free trials started via the app may only be cancelable from a desktop/website Member Account, not directly inside the mobile app.
- Check your trial source (App Store, Google Play, website) before the trial end to avoid unwanted renewal charges.
What happens when you cancel
Billing and renewal
Cancelling stops future automatic renewals if done before the renewal date. You must cancel before renewal to avoid the next billing charge.
Access to premium features
Your access to paid features generally continues for the remainder of the paid billing period already paid for. After that period ends, premium features will no longer be available unless you re-subscribe.
Account data and settings
Your account and any saved trails or maps remain in your AllTrails account unless you delete them separately. Cancellation typically does not automatically erase your account data.
Will I get a refund?
Website purchases
AllTrails offers a 30-day money-back guarantee for subscriptions bought via the website. To request a refund, email support@alltrails.com within 30 days of purchase or renewal.
Apple App Store and Google Play purchases
- AllTrails cannot process refunds for subscriptions bought through Apple. Refund requests must go through Apple's refund channels.
- AllTrails cannot process refunds for subscriptions bought through Google Play. Refund requests must go through Google's refund process.
Time limits and exceptions
- Refund requests for website purchases should be made within 30 days of purchase or renewal to fall under the stated money-back guarantee.
- Statutory consumer rights may still apply and cannot be overridden by a service's stated terms (see New Zealand rights below).
Alltrails plans and pricing
Plan table
| Plan | Price (NZD) | Period | Features (summary) |
|---|---|---|---|
| Plus (approx.) | NZ$35.99 | Annual | Offline maps, wrong-turn alerts, 3D previews, live-share, real-time conditions |
| Plus (alt price) | NZ$44.99 | Annual | Same Plus features (price may vary by device/store) |
| Plus (higher alt price) | NZ$47.99 | Annual | Same Plus features (possible tax or renewal context) |
| Peak | NZ$79.99 | Annual | All Plus features, custom route creation, outdoor lens, heatmaps |
Pricing notes
AllTrails appears to only offer annual subscriptions in New Zealand; monthly plans are not shown in NZ listings. Prices can vary by store, device and renewal context.
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act. These laws require digital services to be of acceptable quality and accurately described.
How the laws affect your AllTrails subscription
Statutory rights may provide remedies if the service is not fit for purpose or is misdescribed, even if AllTrails' written terms say otherwise.
Refund, cancellation or warranty terms in a contract cannot remove your statutory rights under New Zealand law.
Customer experiences
Positive experiences
- Some users report responsive customer service in individual cases, including quick refunds in isolated incidents.
- Other users find the app and trail data useful and enjoyable for planning and hiking trips.
Negative feedback
- Many complaints concern unexpected charges, hidden auto-renewals and difficulty canceling via mobile apps.
- Frequent criticisms include clunky UX, excessive pop-ups, battery and data use, shifting features between tiers, and occasional inaccurate trail data.
Documentation checklist
What to prepare before contacting support
- Account email or username used with AllTrails.
- Order or transaction date and receipt (if available).
- Where the purchase was made (Website, Apple App Store, Google Play).
What to include in cancellation or refund emails
- Clear request (cancel subscription or request refund), your account email, and the purchase/renewal date.
- Attach a receipt or screenshot of the charge if you have one to speed up processing.
Common mistakes
Trying to cancel in the wrong place
Many users try to cancel in the AllTrails app when the subscription was purchased through Apple or Google. That does not stop renewals; you must cancel via the App Store or Google Play account that billed you.
Missing cancellation or refund time limits
Another common mistake is waiting past the renewal date or the 30-day refund window for website purchases. Check your renewal date and act before it lapses to avoid charges and keep refund eligibility.
Comparative recap
Quick comparison table
| Channel | How to cancel | Refund available via |
|---|---|---|
| Website | Cancel in Member Account or email support@alltrails.com | AllTrails (30‑day money-back guarantee for website purchases) |
| Apple App Store | Manage and cancel via Apple Account > Subscriptions (cannot cancel in AllTrails) | Apple refund channels only (AllTrails cannot process) |
| Google Play Store | Manage and cancel via Google Play app > Subscriptions (cannot cancel in AllTrails) | Google refund channels only (AllTrails cannot process) |
Key takeaways
- Cancel via the same channel you used to purchase to stop renewals.
- Website purchases have a 30-day AllTrails refund policy; app-store purchases must use the store's refund process.
- Keep records of purchase and cancellation attempts in case you need to escalate or rely on consumer rights.
After cancelling
Follow-up actions
- Confirm cancellation by checking your account subscription status or waiting for an email confirmation.
- Verify that no further charges appear on your bank or card statement after the next billing date.
Helpful contacts and resources
- Support email: support@alltrails.com
- If you purchased via Apple or Google, use the subscription management and refund tools provided by those stores.
Address
Corporate mailing address
AllTrails' corporate address (for correspondence) is:
530 Bush Street, Suite 900, San Francisco, CA 94108, United States
Notes about New Zealand cancellations
There is no separate postal cancellation address for New Zealand; use your Member Account or the support email for cancellation requests.
Remember your statutory rights under New Zealand consumer law remain available regardless of the service's stated terms.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.