Cancel Cloudflare: Easy Method

What is Cloudflare

Overview

Cloudflare is a web infrastructure and security company providing CDN, DNS, DDoS mitigation, and performance and security services for websites and apps.

It offers free and paid subscription plans used by individuals, businesses, and enterprises globally.

Services provided

Key services include content delivery, web application firewall (WAF), image optimisation, DNS management and domain registrar services.

Cloudflare billing covers plans, add‑ons and some marketplace features; payment models include monthly and annual subscriptions.

How to cancel Cloudflare

Cancel via Web dashboard

• Sign in at the Cloudflare dashboard: https://dash.cloudflare.com.
• Go to Billing → Subscriptions → select the subscription you want to change.
• Disable the feature or click Cancel, then confirm. Cancellation takes effect at the end of the current billing period (UTC).
• Note: Downgrades and cancellations normally do not take effect immediately; access continues until the term ends.

Cancel subscriptions bought through app stores

• If you bought a subscription via Apple App Store or Google Play, cancel through the platform’s subscription management pages.
• Cloudflare’s dashboard cannot cancel purchases made by Apple or Google - use Apple or Google support if needed:
• Apple subscription management
• Google Play subscriptions

What happens when you cancel

Access and features

Your service access generally continues until the end of the current billing period (UTC).

Features tied to the subscription remain active until that term expires; you will lose paid features once the term ends.

Billing and renewal

Cancellation stops automatic renewal at period end; you remain responsible for charges for the active term.

Fees are typically non‑refundable; exceptions may be made at Cloudflare’s discretion.

Data and account items

After a plan ends, configuration and data retention depend on the products you used - export important settings and DNS records before expiry.

If you used Cloudflare for domain registration, manage domain transfer or renewal separately to avoid unintended expiry.

Will I get a refund?

General refund policy

Cloudflare fees are generally non‑refundable. You are billed in full for the subscription term in which you cancel, and no refunds are provided for unused portions.

Cloudflare may, at its sole discretion, issue refunds, credits or discounts in specific cases; this is not an entitlement.

Exceptions and platform purchases

• Billing policy lists non‑refundable occurrences such as accidental purchases, renewal/billing issues, domain or service issues, and support issues.
• If you purchased via Apple or Google, refund eligibility is governed by Apple/Google policies, not Cloudflare’s policy.
• If you still see charges after canceling, remember cancellation is executed at period end and typically does not trigger a refund; contact support for guidance.

Cloudflare plans and pricing

Pricing table

Notes on pricing

These are approximate conversions from USD using 1 USD ≈ 1.6129 NZD (reference used July 1, 2025).

Cloudflare does not publish NZD pricing directly; actual charges may vary with exchange rates and your payment processor fees.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA) summary

In New Zealand, digital services and subscriptions purchased from businesses in trade are covered by the Consumer Guarantees Act when applicable.

Services must be provided with reasonable care and skill and be fit for purpose; sellers cannot contract out of these guarantees.

Remedies under New Zealand law

• Consumers are entitled to remedies, including repair, replacement, or refund, if a service has a major failure.
• "No refunds" terms do not override CGA rights; if a major failure exists, you can seek remedies through the seller or Consumer Protection.

How to proceed if you have a dispute

Keep records of purchases, communications and attempts to resolve the issue with Cloudflare support.

If Cloudflare does not provide an acceptable remedy, contact New Zealand consumer authorities or seek independent advice about CGA enforcement.

Customer experiences

Positive feedback

• No markup fees on some registrar services and easy one‑click DNSSEC setup reported by some users.
• Performance and security features are often praised when they work as expected.

Negative feedback

• Reports include automatic blocking of sites, slow or poor customer support, verification delays for domain purchases, and login problems.
• Many users report billing issues such as continuing charges after cancellation, delayed responses, unresolved tickets, or difficulty obtaining refunds.
• Some customers described needing strong escalation (including chargebacks) to resolve unauthorised charges.

Documentation checklist

Required account information

• Cloudflare account email and account ID (from dashboard).
• Subscription ID(s) and plan name(s) you wish to cancel.

Evidence to collect

• Invoices and receipts showing charges and billing periods.
• Screenshots of subscription pages, cancellation confirmations or error messages.
• Support ticket numbers and correspondence history with Cloudflare or payment provider.

Common mistakes

Assuming cancellation is immediate

A common error is expecting services and billing to stop immediately after hitting Cancel.

Cloudflare cancellations typically take effect at the end of the current billing period (UTC); you remain liable for the full term.

Trying to cancel app purchases via the dashboard

Subscriptions purchased through Apple or Google must be cancelled via those platforms, not the Cloudflare dashboard.

Attempting to cancel a platform subscription from Cloudflare will not stop future charges from Apple/Google.

Not keeping records

Failing to save invoices, confirmation emails or screenshots makes disputes harder to resolve with support or consumer authorities.

Always archive billing emails and take a screenshot of any cancellation confirmation.

Comparative recap

Quick comparison table

Recommendation

Cancel via the correct platform, keep clear records and allow for the billing period to complete.

If you believe there is a major failure or unauthorised charge, raise it promptly with Cloudflare support and document all steps.

After cancelling

Next steps to take

• Save cancellation confirmation and final invoices; export DNS and settings if you will not renew.
• Monitor your payment card or bank statements for lingering charges for at least one billing cycle.
• If you must move services, plan DNS changes and propagation to avoid downtime.

Where to get help

• Cloudflare support: https://support.cloudflare.com
• Cloudflare dashboard: https://dash.cloudflare.com
• Apple subscription help: https://support.apple.com/en-us/HT202039
• Google Play subscriptions: https://support.google.com/googleplay/answer/7018481
• New Zealand consumer rights and CGA info: https://www.consumerprotection.govt.nz/general-help/consumer-law/consumer-guarantees-act/

Address

Mailing address

Mailing Address Only: 6 Place de la Madeleine, 75008 Paris, France

Cloudflare does not provide a dedicated cancellation postal address in New Zealand; use the dashboard or platform channels for cancellations.

Notes on contacting by post

Postal contact is not the primary support route; use the support portal for faster processing and a support ticket trail.

If you send postal correspondence, include account identifiers and copies of invoices to help link the letter to your account.