Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Answer Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Answer Ai: Easy Method
What is Answer Ai
Overview
Answer Ai is a subscription-based AI service that provides question-answering and related features through web and mobile apps. It is offered under varying terms depending on the platform used to subscribe.
Where it is offered
Subscriptions are available via the Answer.AI website and through mobile app stores (Apple App Store and Google Play). Platform terms and cancellation processes can differ by channel.
How to cancel Answer Ai
On the web (Answer.AI official site)
- Sign in to your account on the Answer.AI/Answerr.ai website.
- Go to your account or subscription settings and select cancel to stop future renewals.
- Cancellation on the website stops future billing but typically keeps access until the end of the current billing period.
- See the site terms: Answer.AIA / Answerr.ai Terms.
On iOS (App Store)
- If you subscribed via the iOS app, cancel using Apple’s subscription management (Settings → your Apple ID → Subscriptions).
- Apple EULA procedures apply; free trials started via iOS usually continue until the trial end even after cancellation.
- Refer to the app terms: Answer.AI iOS Terms.
On Google Play
- Manage and cancel subscriptions in Google Play (Play Store → Menu → Subscriptions → select the subscription → Cancel).
- The Terms do not provide explicit Google Play cancellation details, so use Google Play’s standard controls.
- After cancelling via Google Play, monitor your Google account for confirmation emails.
What happens when you cancel
Access and renewal
Cancellation typically stops future renewals but does not immediately remove access for the paid period already paid for.
You should retain service until the end of the current billing cycle unless the terms or app store indicate otherwise.
Data and account
Cancelling a subscription does not always delete your account or personal data; check the provider’s privacy policy for retention rules.
If you need deletion, request it separately through the account settings or customer support channel.
Confirmation and records
- Always save the cancellation confirmation screen or email as proof of cancellation.
- If you do not receive confirmation, take screenshots of the cancellation action and dates.
Will I get a refund?
Policy summary from Terms
Answer.AI’s web Terms state refunds will be issued “if they are required by law,” with no blanket refund guarantee noted.
Another variant of the Terms states subscription fees are non‑refundable, except refund requests within 24 hours may be considered case‑by‑case at company discretion.
Common exceptions and notes
- If the service is faulty or misrepresented, you may have rights to remedies under New Zealand law (see consumer rights section below).
- No pro‑rata refunds for partial periods are specified in the company’s stated terms.
- Links to terms: Answer.AI Terms (variant), Answer.AIA / Answerr.ai Terms.
Answer Ai plans and pricing
Current offers
Publicly available Terms do not list detailed plan names or fixed prices across platforms in the provided documents.
Because explicit pricing details are not included in the verified data, pricing is listed as "Varies" below.
How to check your plan
Check your account page on the website or the subscription details in your App Store / Google Play account for exact plan and billing amounts.
Save receipts or app store invoices for your records and any dispute resolution.
| Plan name | Price | Billing | Notes |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Pro | Varies | Varies | Varies |
| Enterprise | Varies | Varies | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the Consumer Guarantees Act 1993, suppliers cannot contract out of consumer rights - statements like “no refunds” cannot override legal entitlements.
If a digital service is faulty or not as described, remedies under the CGA may apply.
Digital services and change of mind
- There is no general “change‑of‑mind” statutory right for digital or subscription services in NZ unless the product is faulty or misrepresented.
- Check whether the provider offers a voluntary refund policy or trial period terms.
Misleading or deceptive conduct
Under the Fair Trading Act, false or misleading representations about features, billing, or cancellation can be challenged.
If you believe the service was misrepresented, you may seek remedies including refund, cancellation, or complaint to consumer authorities.
Customer experiences
Positive experiences
Verified data did not include positive customer reviews for the New Zealand market for this service.
If you have a positive experience, keep receipts and note which channel (web, iOS, Google Play) was used to subscribe.
Negative experiences and complaints
Trustpilot NZ reviews for answersai.com show many 1‑star ratings with recurring complaints about cancellation difficulties and billing.
Common reported issues include poor customer support, automatic billing that was hard to stop, and users resorting to bank chargebacks. See: Trustpilot NZ.
Documentation checklist
Before you contact support
- Subscription receipt or invoice from web, Apple, or Google Play.
- Account email address and username used to subscribe.
- Dates: purchase date, billing dates, and cancellation attempts.
If you need to escalate
- Screenshots of account settings showing subscription status or cancellation confirmation.
- Bank or credit card statements showing the charge(s).
- Copies of any correspondence with the provider (emails, chat logs).
Common mistakes
Not checking where you subscribed
Users often assume cancelling in the app removes the subscription when the purchase was made via the website (or vice versa).
Always verify whether the subscription was processed by Apple, Google, or the provider’s website before cancelling.
Assuming "no refunds" is lawful
Some customers accept a vendor’s “no refunds” statement without checking consumer law - this can be incorrect under New Zealand statutes if the product is faulty or misrepresented.
If you suspect wrongdoing or misrepresentation, gather evidence and consider raising the issue with consumer authorities.
Comparative recap
Quick summary
Cancellation instructions and refund expectations vary by platform: website cancellations stop future renewals but keep current access; iOS follows Apple rules; Google Play uses Google controls.
Refund policies are inconsistent across documented Terms and may be limited unless required by law.
Key takeaways
Keep records of your subscription channel and receipts. If billing continues after cancellation, contact the platform (Apple/Google) or your bank.
Use the table below to compare at-a-glance.
| Platform | How to cancel | Access after cancel | Refunds indicated | Notes |
|---|---|---|---|---|
| Web (Answer.AI / Answerr.ai) | Cancel via account/subscription settings on the website. | Access usually continues until end of paid billing period. | Refunds only “if required by law”; other terms say non‑refundable except possible 24‑hour discretionary cases. | See: Terms. |
| iOS (App Store) | Cancel via Apple subscription settings (Apple handles billing). | Free trials started via iOS continue until trial end; paid access typically until end of billing period. | Apple’s refund processes apply; company terms reference Apple EULA procedures. | See: App Terms. |
| Google Play | Cancel via Google Play subscriptions in the Play Store. | Access usually remains for the paid period after cancellation. | No explicit refund details in the Terms; follow Google Play refund policies. | Manage via your Google account settings. |
After cancelling
What to monitor
- Check for a cancellation confirmation email or screenshot and keep it.
- Monitor your bank or card statement for any continued billing for at least one billing cycle.
Further actions and helpful links
- If billing continues, contact the platform (Apple/Google) or your card issuer to dispute unauthorized charges.
- Read the provider terms: Answer.AI Terms and Answerr.ai Terms.
- If you suspect misrepresentation or a consumer issue, see consumer guidance: Consumer.org.nz - Returns & Refunds and Consumer.org.nz - AI and your rights.
- For user reviews and reported problems, see: Trustpilot NZ.
Address
For written correspondence
Answering AI (mailing address provided in Terms):
Answering AI, 9450 Southwest Gemini Drive, PMB 89255, Beaverton, OR 97008
For returns or disputes
No New Zealand postal address was found in the Terms of Service; use the above US mailing address for written correspondence if required.
For app store purchases, raise issues via Apple or Google Play dispute and refund processes in your account portal.
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FAQ
Important warning regarding service limitations
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