Cancel Anydesk: Easy Method

What is Anydesk

Overview

AnyDesk is a remote desktop application that lets you connect to and control computers and devices over the internet.

It is commonly used for remote support, administration, and accessing files or applications from another location.

Primary uses

Users range from individuals needing occasional access to IT professionals providing remote support.

Licensing is subscription-based for paid plans, with trial periods available for evaluation.

How to cancel Anydesk

Cancel via web (my.anydesk)

• You must cancel through the my.anydesk portal at least 30 days before the renewal date to stop auto-renewal.
• The license remains active until the end of the current billing period after cancellation.
• Steps:
  • Sign in at my.anydesk.
  • Go to Subscriptions or Licenses, select the subscription, and choose Cancel or End Subscription if available.
  • Confirm cancellation and keep any confirmation email or reference number.

Cancel during trial (web)

• During a 14 - 30 day trial you may cancel at any time before the trial ends via the "End Subscription" button or by notifying AnyDesk in writing.
• AnyDesk notifies you at least three days before the trial expires; act before that date to avoid a paid renewal.
• Steps:
  • Sign in to my.anydesk and use "End Subscription", or send a written cancellation to support if required.

Cancel App Store (iOS) purchases

• Subscriptions bought via Apple must be managed and cancelled in your Apple account settings on the device.
• AnyDesk cannot cancel App Store subscriptions on your behalf.
• Steps:
  • Open Settings on your iPhone/iPad, tap your name, then Subscriptions, find AnyDesk and Cancel.
  • See Apple guidance at Apple subscription support.

Cancel Google Play (Android) purchases

• Subscriptions purchased via Google Play must be managed and cancelled through your Google Play account.
• AnyDesk’s portal does not control Google Play subscriptions.
• Steps:
  • Open the Google Play Store app, tap Profile > Payments & subscriptions > Subscriptions, select AnyDesk and Cancel.
  • See Google guidance at Google Play subscriptions.

What happens when you cancel

Access and service continuity

If you cancel via my.anydesk at least 30 days before renewal, your license remains active until the end of the current billing period.

You will retain the same access rights until that period expires; remote connections continue to function during that time.

Auto-renewal and timing

Failing to cancel at least 30 days before the renewal date may result in automatic renewal and a new charge.

Trial cancellations must occur before trial expiry to avoid the trial lapsing into a paid subscription.

Data and account information

Your account data and settings normally remain accessible after cancellation until any contractual or retention period ends.

Check AnyDesk account pages or support for specifics about data retention and export options.

Will I get a refund?

General refund policy

There is no automatic right to a refund simply because you changed your mind after a trial lapses into a paid subscription.

Refunds are generally not provided unless an exception applies.

Exceptions and pro rata refunds

• If the contract is terminated for cause, AnyDesk will refund pro rata for any unused portion of prepaid service.
• “Terminated for cause” typically means a breach or a service failure that justifies cancellation under the contract or applicable law.

Trial-specific refunds

If you cancel during the trial period, you avoid converting to a paid subscription; if the trial lapses, refunds are not automatic.

Act before the trial ends or keep records of cancellation to support any refund claim if needed.

Anydesk plans and pricing

Pricing availability

AnyDesk does not publicly list pricing in New Zealand dollars (NZD) for local pages.

Official pricing is typically shown in USD; the NZD amount will depend on your bank or payment processor conversion.

Quick note on fees

Check your payment statement for the actual NZD charged and any currency conversion fees from your bank or card provider.

Contact AnyDesk support if the charged amount appears incorrect or unexpected.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

In New Zealand, the CGA does not give an automatic right to cancel a subscription simply for a change of mind.

If a service is faulty or does not meet acceptable quality, you may seek remedies including repair, cancellation, or refund under the CGA.

Fair Trading Act and misleading practices

Misleading or deceptive statements about cancellation terms or refunds may breach the Fair Trading Act.

Businesses cannot contract out of the CGA and must not use unfair practices to avoid obligations.

Practical steps under NZ law

• Keep documentation of purchases, trial notices, cancellation attempts and any correspondence.
• If you believe your rights under CGA or the Fair Trading Act were breached, contact consumer protection at consumerprotection.govt.nz.

Customer experiences

Positive reviews

Many users praise AnyDesk for ease of use, fast connections, and good value versus some competitors.

It is often recommended for occasional personal remote access and for system administrators needing a lightweight remote tool.

Negative reviews

Common complaints include opaque auto-renewal rules and difficulty cancelling - users must cancel 30+ days ahead.

Other issues include unexpected price increases and reports of poor customer support when seeking cancellations or refunds.

Specific reported problems

• Users sometimes report being incorrectly flagged as commercial users, causing long wait timers or limited functionality.
• Some cancellation buttons are reported as broken or unresponsive by affected customers.

Documentation checklist

Before you contact support

• Account email address and username used with AnyDesk.
• Invoice number, payment receipt, or proof of purchase showing the charge.
• License ID or subscription ID as shown in my.anydesk.

For cancellation or refund requests

• Screenshots of billing dates, renewal notices, and any trial expiry warnings.
• Record of cancellation attempt (confirmation email, cancellation page screenshot, or written notice).
• Payment method details (last four digits of card, payment processor) to help identify the charge.

Common mistakes

Missing the 30-day window

Many users assume they can cancel shortly before renewal; AnyDesk requires cancellation through my.anydesk at least 30 days before renewal to avoid charges.

Missing that window often leads to an auto-renewal charge that is difficult to reverse.

Trying to cancel the wrong way

Attempting to cancel an App Store or Google Play subscription through AnyDesk’s website will not work.

App Store and Google Play purchases must be cancelled through the respective account settings on those platforms.

Assuming automatic refunds

Users sometimes expect a refund if they cancel after the trial; there is no automatic refund unless termination is for cause.

Always keep evidence of trial-period cancellation to support any dispute or claim.

Comparative recap

Channels compared

Key takeaways

• Use my.anydesk for direct web cancellations and respect the 30-day rule for renewals.
• Use platform-specific controls for App Store and Google Play subscriptions.
• Refunds are uncommon unless the service is terminated for cause; keep records and evidence.

After cancelling

Confirmations and records

Save any cancellation confirmation email, screenshots of the cancellation page, or reference numbers.

Monitor your payment method to confirm no further charges are applied after the active period ends.

Helpful links and next steps

• AnyDesk main site: anydesk.com
• My AnyDesk portal: my.anydesk.com
• Apple subscription cancellation: Apple support
• Google Play subscriptions: Google Play support
• New Zealand consumer information: consumerprotection.govt.nz

Address

Corporate mailing address

AnyDesk Software GmbH

Türlenstraße 2, 70191 Stuttgart, Germany

Notes about local NZ address

AnyDesk does not appear to maintain a New Zealand postal address for cancellations; the German headquarters is the publicly available postal contact.

If you require mailed communication, use the address above and allow for international delivery times.