Cancellation Anydesk: Complete Guide

What is Anydesk

AnyDesk is a remote desktop software that lets users connect to and control computers and mobile devices over the internet for remote support, remote work, and file transfer. It is offered in free and paid tiers, with licenses sold either via AnyDesk's web portals, mobile app stores, or regional resellers for perpetual and multi‑year plans.

How to cancel Anydesk

• Web (AnyDesk webshop / my.anydesk portal): Sign in to your my.anydesk account. In the my.anydesk I interface go to Settings → General tab → Cancel Subscription. In the my.anydesk II interface go to License tab → Subscription section → Cancel Subscription. Cancellation must be completed at least 30 days before your renewal date. After cancelling, your license remains active until the end of the current billing period. To stop auto‑renewal immediately you can also delete your stored payment method in the portal.
• App Store (iOS): Apple handles billing and renewals. On your iPhone/iPad open Settings → Your Name → Subscriptions → select AnyDesk → Cancel Subscription. AnyDesk’s documentation defers to Apple and does not provide a separate App Store cancellation path.
• Google Play (Android): Google handles billing and renewals. In the Google Play app tap your profile icon → Payments & subscriptions → Subscriptions → select AnyDesk → Cancel Subscription.
• If you need written proof or official notice, send a written cancellation by registered mail to AnyDesk Software GmbH at the address below and keep a copy and proof of delivery. If you encounter non‑responsive support, include screenshots, order numbers, and dates in your correspondence.

What happens when you cancel

When you successfully cancel a paid AnyDesk subscription purchased via the AnyDesk web portal, the subscription remains active until the end of the pre‑paid billing period, then it will not renew and the account will revert to the free plan. For App Store and Google Play purchases, the subscription continues until the end of the current billing cycle and then stops renewing, with Apple or Google managing the billing stop.

Account data, configuration and any installed software remain on your devices; access rights tied to paid features will be lost once the paid period expires. Behaviour for data retention or deletion is governed by AnyDesk's privacy policy and terms; if you require data removal or account closure, contact AnyDesk support and request specific actions in writing and keep records.

Will I get a refund?

AnyDesk’s published Terms indicate a free trial period (typically 14 - 30 days) in which you may cancel to avoid conversion to a paid subscription. Cancelling during the trial prevents charges; the vendor must notify you before trial end per the terms. Beyond the trial, AnyDesk’s global Terms do not promise a general post‑purchase 14‑day refund right. Refunds after purchase are not guaranteed under the standard Terms, though some jurisdiction‑specific or contract‑specific provisions (e.g., termination for cause) may allow a pro‑rata refund for services not yet provided.

In practice, refunds can depend on where you bought the license: purchases via Apple or Google are subject to their refund processes and policies, while purchases via AnyDesk or a reseller follow the vendor/reseller terms. If you believe you were charged in error or there was a misrepresentation, document everything and contact AnyDesk and your payment provider promptly.

Anydesk plans and pricing

Your consumer rights in Canada

Canadian consumer protection law does not uniformly grant a statutory short‑term cancellation and refund right for digital subscriptions; rules vary by province and by the nature of the sale. For digital goods and software, refunds are commonly available only where there is a defect, misrepresentation, or breach of contract, unless the vendor explicitly offers a cooling‑off period. AnyDesk’s published Terms do not create a general Canadian statutory refund right beyond what the vendor or reseller provides. If you believe your consumer rights have been breached, contact provincial consumer protection authorities and keep documentation of the purchase, terms, and communications.

Customer experiences

User feedback for AnyDesk in Canada includes positive reports praising performance, ease of use and remote access capabilities in reviews on sites such as Capterra and GetApp. Those users highlight fast connections and a user‑friendly interface for remote support.

On the other hand, complaint platforms and some reviews report difficulties with unexpected auto‑renewals, challenges cancelling subscriptions, slow or unresponsive support and disputes over refunds. Several public complaints describe situations where users attempted to cancel near the renewal cutoff and experienced trouble with the cancellation UI or support response. These mixed experiences reinforce the need to document cancellation attempts and to act early relative to renewal dates.

Documentation checklist

• Account email and username, order number or invoice, purchase date and billing receipts
• Screenshots of subscription status, cancellation steps attempted, or error messages
• Trial start/end dates if you used a free trial and any trial‑end notifications
• Payment method details (last 4 digits) and bank/credit card statements showing the charge
• Copies of correspondence with AnyDesk support and proof of any registered mail sent

Common mistakes

Avoid waiting until the last possible day to cancel: AnyDesk requires cancellation at least 30 days before renewal when using the web portal, and users have reported UI or support delays. Another common error is attempting to cancel in the wrong place - subscriptions bought through Apple or Google must be cancelled through those stores, not AnyDesk's web portal. Some customers assume deleting the app cancels the subscription; this does not stop auto‑renewal. Failing to retain confirmation screenshots or delivery receipts for written cancellations can make disputes harder to resolve. If a charge appears after you cancelled, escalate promptly to AnyDesk and to your payment provider with full documentation.

Comparative recap

After cancelling

After you cancel, save any confirmation emails or screenshots and monitor your bank or card statements through the end of the current billing period to ensure no further charges. If you cannot obtain a timely response from AnyDesk support or if an unauthorized renewal occurs, contact your card issuer to dispute the charge and provide the documentation assembled in your checklist.

Helpful links: AnyDesk’s subscription management documentation at support.anydesk.com and the AnyDesk Terms & Conditions at anydesk.com/en/terms. For App Store and Google Play cancellations, use Apple and Google support pages for subscription management and refunds.

Address

AnyDesk Software GmbH
Türlenstraße 2
70191 Stuttgart
Germany