Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Autods service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Autods: Easy Method
What is Autods
Overview
AutoDS is a dropshipping automation platform that helps sellers import products, monitor prices and stock, and automate order fulfilment across marketplaces.
Primary features
Key features include product importing, price and stock monitoring, and managed order services.
AutoDS is offered as a subscription service with multiple plan tiers and optional managed fulfilment tools.
How to cancel Autods
Cancel or manage on the AutoDS website
- Sign in to your AutoDS account on the website.
- Go to Settings → Account & Billing → Manage/Cancel Account.
- To cancel a subscription, select "Cancel Account" for the individual subscription you want to end.
- Confirm cancellation; account deletion becomes permanent after a 14-day recovery window.
Pause account option and app stores
- Alternatively, you can choose "Pause Account" via Settings → Account & Billing → Manage/Cancel Account.
- Pause suspends billing for 30 days, retains data, and allows reactivation at any time within that period.
- For App Store / Google Play subscriptions, AutoDS documentation does not specify a process; cancel via your app store subscription settings if applicable.
What happens when you cancel
Access and features
After cancellation, access to plan features will typically stop at the end of your billing period or immediately depending on the platform settings.
Paused accounts retain access only when reactivated; paused accounts suspend billing for 30 days.
Data, recovery and renewal
AutoDS marks cancelled accounts for deletion; data is permanently deleted after 14 days unless you log in to recover the account during that window.
If you paused the account, data is retained for the 30-day pause period and the account can be resumed without data loss.
Will I get a refund?
Official refund stance
AutoDS generally does not provide subscription refunds unless required by applicable law.
Exceptions may be granted at AutoDS discretion and may incur processing fees or deductions.
Common exceptions and fulfilment refunds
- AutoDS may charge a processing fee (reported examples up to 15%) when refunds are approved.
- Upgrades, downgrades, add-ons and trial payments during a billing cycle are generally non-refundable.
- For Managed Orders, refunds are issued to the Managed Order Balance after the supplier processes them; suppliers typically take 7 - 14 days after warehouse arrival.
- If a supplier classifies an item as non-returnable, the refund request may be rejected by the supplier.
Autods plans and pricing
Pricing table
| Plan | Approx. price (NZD) | Billing | Features |
|---|---|---|---|
| Import 200 (Annual) | approx. NZ$37.81/month | Monthly (billed annually) | Import 200 products |
| Import 200 (Monthly) | approx. NZ$51.11/month | Monthly (billed monthly) | Import 200 products |
| Starter 500 (Annual) | approx. NZ$56.81/month | Monthly (billed annually) | Import 500 products |
| Starter 500 (Monthly) | approx. NZ$75.81/month | Monthly (billed monthly) | Import 500 products |
| Advanced 1K (Annual) | approx. NZ$94.81/month | Monthly (billed annually) | Import 1,000 products |
| Advanced 1K (Monthly) | approx. NZ$126.12/month | Monthly (billed monthly) | Import 1,000 products |
Pricing notes
Official AutoDS pricing pages list amounts in USD; the NZD figures above are approximate conversions and may differ from actual billed amounts.
No explicit NZD pricing was found on AutoDS pages; exchange rates and card/provider fees may affect final charges.
Your consumer rights in New Zealand
Cancellation and refunds under NZ law
New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) requires services to be as described and fit for purpose.
There is no automatic 14-day cooling-off right for digital subscriptions, but refunds are required if a service is defective or not delivered as promised.
What you can do if you have problems
- If you suspect unauthorised charges or a failure to deliver services, contact AutoDS support first and request remediation in writing.
- If the issue is unresolved, you can complain to Consumer Protection or the Commerce Commission: Commerce Commission - Consumer information.
- You may also request a chargeback through your bank or card provider for unauthorised or unresolved charges.
Customer experiences
Positive feedback
Many users report fast, professional and helpful support, and praise the platform for automating sourcing, fulfilment and price monitoring.
Reviewers on Trustpilot and Capterra often highlight the user-friendly interface and useful tutorials.
Negative feedback
Some users report unexpected or repeated charges after cancellation, difficulty obtaining full refunds, and problems with stock/price monitoring.
Other complaints include delayed or templated support responses and disputes over billing and refund handling.
Documentation checklist
What to gather before you cancel
- Account email and username used to register with AutoDS.
- Subscription details: plan name, billing date, and transaction receipts.
- Any support correspondence or case/ticket numbers related to your issue.
Where to find required documents
- Billing receipts and plan details in Settings → Account & Billing on the AutoDS dashboard.
- Support emails or chat logs from AutoDS support for refund or cancellation requests.
- Bank or card statements showing charges if you plan to dispute with your bank.
Common mistakes
Billing timing misunderstandings
Users sometimes forget the billing schedule and assume cancelling mid-period will automatically prorate or refund the remainder.
AutoDS generally does not prorate or refund for mid-cycle cancellations; check billing dates before cancelling to avoid surprises.
Confusing pause vs cancel
Some users expect "Pause" to be permanent; pausing suspends billing for 30 days and retains data, while cancelling initiates a deletion process with a 14-day recovery window.
If you intend to stop service long-term, choose "Cancel" and allow for the recovery window rather than relying on pause alone.
Comparative recap
Quick comparison
| Action | Billing | Data retention | Recovery window | Refund likelihood | How to do it |
|---|---|---|---|---|---|
| Pause account | Billing suspended for 30 days | Data retained during pause | 30 days (can reactivate) | Refunds unlikely for paused billing periods | Settings → Account & Billing → Manage/Cancel Account → Pause Account |
| Cancel account | Access ends per billing rules; no automatic refunds | Marked for deletion; data kept for recovery window | 14 days (recover by logging in) | Generally not refunded; exceptions at company discretion or if required by law | Settings → Account & Billing → Manage/Cancel Account → Cancel Account |
| App Store / Play Store | Cancel via respective store subscription settings | Depends on store and AutoDS handling | Depends on store policies | Depends on store and AutoDS policies | Manage subscriptions in App Store or Google Play |
Takeaway
Pausing is short-term and keeps data; cancelling begins deletion with a 14-day recovery window.
Refund outcomes vary and are not guaranteed; document charges and follow the steps above if you need a dispute or complaint.
After cancelling
Immediate steps
- Save any required data or screenshots before the 14-day deletion window expires.
- Confirm cancellation via email and keep a copy of any confirmation or ticket number.
- Monitor your bank or card statements for any unexpected charges and note transaction IDs.
If you have issues
Contact AutoDS support via the Help Center and reference your account details and any ticket numbers.
If unresolved, consider complaining to the Commerce Commission (https://comcom.govt.nz/consumer) or requesting a chargeback through your bank.
Useful starting links: AutoDS Help Center article on cancelling or pausing: AutoDS Help - Pause or Cancel.
AutoDS Terms of Service: AutoDS Terms of Service.
Address
Primary postal address
AutoDS, Walnut St 3601, Denver CO 80205
Notes
No specific New Zealand office is listed publicly; corporate registrations indicate other international addresses.
For official contact and support, use the AutoDS Help Center: https://help.autods.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.