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Cancel Avg: Easy Method
What is Avg
Overview
AVG is a consumer security software suite (antivirus, internet security, and related tools) provided by AVG Technologies, now part of the Avast group.
It protects devices against viruses, malware and online threats and is offered via direct sales, app stores and third‑party resellers.
How it is sold
AVG subscriptions can be bought directly from the AVG website, from the Google Play store, the Apple App Store, or via resellers.
Refunds, cancellations and support paths differ by purchase channel, so check your original purchase source before requesting changes.
How to cancel Avg
Cancel via AVG website (direct)
- Open the AVG notification email about renewal or go to AVG MyAccount.
- Log in with the account used to buy the subscription and find Subscriptions or Orders.
- Choose the subscription and select Cancel automatic renewal (must be done up to 16 days before the next period).
- Confirm cancellation; cancellation stops future billing but does not refund the current paid period.
- You will receive billing reminders 45 days before renewal and billing occurs 15 days before renewal.
Cancel via Apple App Store
- If you purchased through the Apple App Store, cancel and request refunds directly from Apple.
- AVG does not handle App Store cancellations or refunds; use Apple subscriptions support.
Cancel via Google Play
- If bought through Google Play, first cancel the subscription in your Google Play account.
- For AVG refund requests, you may need to provide your Google Play account email and the transaction ID, and then submit a request via AVG support.
- See Google Play subscriptions for cancelling in Google Play.
What happens when you cancel
Access after cancellation
Canceling stops future billing but does not immediately terminate access to the paid features for the current paid period.
You can continue to use the subscription until the paid period expires.
Renewal and billing
AVG sends reminders 45 days before renewal and charges 15 days before the renewal date if auto‑renewal remains active.
If you cancel before the 16‑day cutoff, future automatic renewal will be prevented; otherwise you may be charged for the next period.
Data and settings
Cancelling a subscription does not automatically delete your AVG account or settings; account data and device protection settings may remain unless you remove them.
If you uninstall the product, check your AVG account for remaining licenses or stored preferences you may wish to delete.
Will I get a refund?
Standard refund policy
AVG offers a 30‑day money‑back guarantee for consumer products purchased directly from the AVG website or via Google Play.
If you request a refund within 30 days of purchase, you are generally eligible for a full refund.
Exceptions and timing
- No refunds are generally offered after 30 days from the purchase date.
- Purchases made via the Apple App Store or other resellers must be refunded through those stores or resellers; AVG cannot grant refunds for those purchases.
- In some regions (example: UK reference), AVG may consider a pro‑rated refund for the unused portion of a renewed subscription if requested after the initial 30‑day period; this is not a guaranteed global policy.
Avg plans and pricing
Pricing availability
No definitive NZD prices for AVG consumer plans were found from official AVG New Zealand pages or reliable resellers for 2024/2025.
Pricing can vary by channel (direct, Google Play, App Store, reseller) and by promotional discounts.
Typical plan names
Common AVG consumer plan names include Antivirus (Free/Paid), Internet Security and Ultimate, but plan contents and prices differ by region and seller.
| Plan | Price (NZD) |
|---|---|
| Antivirus Free | Varies |
| Antivirus (Paid) | Varies |
| Internet Security | Varies |
| Ultimate | Varies |
Your consumer rights in New Zealand
AVG guarantees vs NZ law
AVG offers a 30‑day money‑back guarantee for direct purchases and Google Play purchases; this sits alongside, not instead of, statutory consumer rights in New Zealand.
New Zealand consumer guarantees (e.g., acceptable quality, fitness for purpose) may apply independently of refund policies.
Cooling‑off and resellers
AVG does not explicitly offer a 14‑day cooling‑off period; the 30‑day money‑back guarantee is the company policy for direct purchases.
If you bought via the App Store or a third‑party reseller, refund and cancellation rights are governed by that store or reseller and local laws related to their sales.
Customer experiences
Positive feedback
Many users report effective protection against viruses and online threats and find the interface user‑friendly and easy to install.
Some reviewers note AVG runs quietly and is trusted for long‑term device protection, with centralized management praised in business editions.
Negative feedback
Common complaints include frequent upsell prompts, pop‑up notifications urging additional purchases, and annoyance at advertising within the product.
There are anecdotal reports of difficulties with auto‑renewals or refund disputes and occasional performance issues on older machines reported by some business users.
Documentation checklist
What to gather before contacting support
- Order number or invoice
- Transaction ID (especially for Google Play or App Store purchases)
- Account email used to buy AVG
- Purchase date and subscription name
- Screenshot or PDF of payment confirmation or receipt
Submit with your request
- Attach the documents when using AVG support forms or when asking for a refund.
- If purchased via Apple, contact Apple with the receipt and use their refund workflow instead of AVG.
Common mistakes
Assuming cancellation equals refund
Many users assume cancelling immediately triggers a refund. In fact, cancellation usually only stops future renewals; refunds must be separately requested and meet the time limits.
Contacting the wrong support channel
Contacting AVG for App Store purchases or contacting the App Store for direct AVG website purchases delays resolution.
Always check your original purchase channel before requesting a refund or cancellation.
Comparative recap
Channel comparison
| Channel | How to cancel | Refund available | Notes |
|---|---|---|---|
| Direct (AVG website) | Cancel in AVG MyAccount or via renewal email (up to 16 days before renewal) | Yes - 30‑day money‑back guarantee for direct purchases | Billing reminders 45 and 15 days before renewal |
| Apple App Store | Cancel via Apple subscriptions (App Store/iTunes) | Refunds via Apple only | AVG cannot process App Store refunds |
| Google Play | Cancel in Google Play; for AVG refund supply Play email & transaction ID to AVG support | Yes - 30‑day guarantee applies for Google Play purchases | May need transaction ID when contacting AVG |
| Third‑party reseller | Follow reseller’s cancellation process | Refunds governed by reseller | AVG does not control reseller refund policies |
After cancelling
Practical steps
- Confirm cancellation email or confirmation in AVG MyAccount.
- Keep receipts and transaction IDs if you plan to request a refund.
- Uninstall AVG from devices if you no longer wish to use it and remove saved credentials if needed.
Helpful links
Address
Corporate address
The corporate mailing address available is for Avast/AVG’s parent company in the Czech Republic.
Address details
Avast Software s.r.o., Pikrtova 1737/1a, 140 00 Prague 4 - Nusle, Czech Republic.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.