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I hereby notify you of my decision to terminate the contract relating to the Backbone service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Backbone: Easy Method
What is Backbone
Product and service overview
Backbone makes mobile gaming controllers and offers the Backbone+ subscription for extra app features and cloud services.
The hardware is sold as one‑off purchases while Backbone+ is a recurring in‑app subscription offering additional features.
Who this guide is for
This guide is for New Zealand customers who want to cancel Backbone subscriptions or understand cancellation, refunds and local rights.
It covers subscriptions bought via Apple, Google Play, or directly through Backbone and provides practical next steps.
How to cancel Backbone
If you subscribed through Apple App Store
- Open iPhone Settings.
- Tap your Apple ID, then Subscriptions.
- Find Backbone and cancel there. Do not attempt to cancel inside the Backbone app.
- See Apple cancellation help: Backbone help (Apple App Store).
If you subscribed through Google Play
- Open the Google Play Store app on your device.
- Tap Menu > My apps & games (or Subscriptions) > Subscriptions.
- Select the Backbone subscription and cancel.
- Reference: Backbone terms (Google Play guidance).
If you subscribed via Backbone website or email link
- Open the Backbone App on your device.
- Go to Settings > Account > Manage Subscription.
- Follow the on‑screen cancellation steps to stop renewal.
- Official guide: Backbone help (manage via app).
Important cancellation notes
- There is no option to pause a Backbone+ subscription; cancellation is the only choice.
- Benefits remain until the end of your free trial or the current billing cycle after cancellation.
- Keep confirmation emails or screenshots of your cancellation for records.
What happens when you cancel
Access and features
After cancelling, Backbone+ features remain available until the end of your active free trial or paid billing period.
When the period ends, subscription features in the app will stop and you will lose Backbone+ access.
Renewal and billing
Cancellation prevents future automatic renewals; it does not retroactively refund prior charges.
For App Store or Google Play subscriptions, billing and cancellation are managed by those platforms.
Data and account
Cancelling a subscription does not necessarily delete your account or saved data in the app.
Check account settings in the Backbone app if you want to remove account data or request deletion.
Will I get a refund?
Official Backbone policy
Backbone states: "ALL ORDERS ARE FINAL AND YOU WILL NOT BE ABLE TO CANCEL AN ORDER AND/OR RECEIVE A REFUND OF PAYMENT EXCEPT AS EXPRESSLY PROVIDED IN THE WARRANTY AND RETURNS POLICY."
Source: Backbone Terms.
Exceptions and practical points
- Refunds are not provided unless explicitly allowed under Backbone’s Warranty and Returns Policy.
- There is no automatic 14‑day cooling‑off or refund promise on Backbone’s public terms.
- If you believe a product is faulty or misrepresented, other remedies may apply under NZ law (see next section).
Backbone plans and pricing
Hardware pricing examples
Below are representative New Zealand prices for Backbone hardware where available.
Backbone+ subscription NZ pricing was not found in NZ‑specific sources and is listed as "Varies".
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Backbone One (USB-C, 2nd Gen) Controller | NZ$199.95 | One‑off purchase | Physical mobile gaming controller, includes Backbone+ trial |
| Backbone Pro Controller | NZ$329.95 | One‑off purchase | Premium controller with Bluetooth, ALPS joysticks, enhanced ergonomics |
| Backbone+ subscription (app features) | Varies | Recurring subscription | App features, cloud services, and extras (NZ pricing not specified) |
Price notes
Prices can change and may vary by retailer, promotions or currency fluctuations.
Check the Backbone store or authorised resellers for up‑to‑date NZ pricing.
Your consumer rights in New Zealand
Statutory guarantees
Under New Zealand law you have rights under the Consumer Guarantees Act for goods that are faulty, unsafe or not as described.
These rights apply even if a seller’s terms say "all sales final".
Misleading conduct and remedies
If product information was misleading or a subscription requirement was not clearly disclosed, you may have remedies under the Fair Trading Act.
Remedies can include repair, replacement, refund or compensation depending on the issue and evidence.
How to proceed locally
- Contact Backbone support first and keep records of communications.
- If unresolved, consider contacting Consumer Protection NZ or Citizens Advice Bureau for next steps.
- For formal notices in New Zealand, use the registered office address in the Address section below.
Customer experiences
Positive feedback
Trustpilot NZ reviews often praise fast service, responsive support and high‑quality product design.
Some customers report prompt warranty replacements, including replacements provided beyond the typical warranty period.
Negative feedback
Some users report delays or poor responses from support, including long wait times or unanswered requests.
Other complaints include unclear post‑order support limits and insufficient packaging or disclosure about subscription requirements.
Balanced takeaway
Many customers are satisfied with product quality and service, but experiences vary and some users have had frustrating support interactions.
Keep documentation and communicate clearly to improve the chances of a timely resolution.
Documentation checklist
Before you cancel
- Locate your order confirmation email or receipt.
- Check which platform you used to subscribe (Apple, Google Play or Backbone website/email).
- Take screenshots of subscription status and billing information in the app or store.
When you cancel
- Save cancellation confirmation or screenshot showing the subscription was cancelled.
- Keep dates of trials, billing cycles and any correspondence with Backbone support.
- If you request a refund or replacement, save all messages and reference numbers.
Common mistakes
Canceling in the wrong place
Example: trying to cancel an Apple App Store subscription inside the Backbone app will not stop Apple billing.
Always cancel via the platform that manages your payment (Apple, Google Play, or Backbone app for direct purchases).
Assuming refunds are automatic
Example: thinking you have a 14‑day cooling‑off right; Backbone’s terms say orders are final unless the Warranty and Returns Policy allows otherwise.
If you need a refund, raise the issue promptly with support and, if applicable, reference your rights under NZ law.
Not keeping records
Example: losing proof of cancellation or correspondence can slow or prevent resolution of disputes.
Always save emails, screenshots and confirmation pages until the matter is fully resolved.
Comparative recap
Quick comparison of cancellation paths
| Aspect | Apple App Store | Google Play | Backbone (website/email) |
|---|---|---|---|
| How to cancel | iPhone Settings > Apple ID > Subscriptions | Google Play Store > Menu > Subscriptions | Backbone App: Settings > Account > Manage Subscription |
| Refunds | Managed by Apple; Backbone policy: orders final unless warranty applies | Managed by Google Play; Backbone policy: orders final unless warranty applies | Backbone states orders are final; refunds only if Warranty & Returns Policy permits |
| Access after cancel | Access remains until end of paid period or trial | Access remains until end of paid period or trial | Access remains until end of paid period or trial |
| Notes | Cancel via Apple settings, not the app | Cancel via Google Play subscriptions | Manage subscription inside Backbone app for direct purchases |
Key takeaways
Always cancel through the platform that billed you and keep a cancellation record.
If you need a refund or replacement, check Backbone’s Warranty and Returns Policy and your NZ consumer rights.
After cancelling
Follow‑up actions
- Check that the subscription shows as cancelled in your Apple ID, Google Play account, or Backbone App.
- Monitor your payment method for any unexpected charges after cancellation and keep evidence of cancellation.
Useful links and support
- Backbone (manage subscription guide): Backbone help (unsubscribe via app)
- Backbone terms & refunds: Backbone Terms
- Apple subscription management (via Backbone help link): Apple cancellation steps
- Trustpilot NZ reviews: Trustpilot NZ
- Community reports (example): Reddit discussion
Address
Registered office for notices
Use this address for formal cancellation notices or service of documents in New Zealand.
Postal address
Backbone Limited
16 Deveron Place, Tawa, Wellington, 5028, New Zealand