Cancel Betternet: Easy Method

What is Betternet

Overview

Betternet is a virtual private network (VPN) service that provides encrypted internet connections and access to servers in multiple locations.

Main uses

Users commonly use Betternet for privacy, basic streaming access, and location-based content. It is available as apps for iOS, Android, macOS and via direct subscriptions on the Betternet website.

How to cancel Betternet

Cancel via Apple App Store (iOS/macOS)

• Open your device Settings or the App Store and go to Subscriptions in your Apple account.
• Find Betternet in your subscriptions and select Cancel Subscription.
• Note: Betternet support cannot cancel App Store subscriptions for you; see Betternet support for details.

Cancel via Google Play (Android)

• Open Google Play → Profile → Payments & subscriptions → Subscriptions.
• Select Betternet, then choose Cancel subscription and follow prompts.
• Do not rely on uninstalling the app - uninstalling does not cancel an active subscription.

Cancel purchases made on Betternet website (credit card or PayPal)

• Contact Betternet support through email or the in‑app chat to request cancellation of auto‑renewal.
• Explicitly request a refund if you want one - canceling auto‑renewal does not automatically refund past charges.
• See Betternet cancellation instructions.

What happens when you cancel

Access after cancellation

When you cancel auto‑renewal you typically keep access until the end of the current paid period.

Access is not usually cut immediately unless specified by the platform's policy.

Renewal and billing

Canceling stops future automatic renewals but does not reverse charges already billed.

For App Store and Google Play purchases, Apple or Google manage billing and refunds according to their policies.

Account and data

Your Betternet account and settings generally remain unless you request account deletion.

If you need account removal, contact Betternet support and specify account details.

Will I get a refund?

Refunds for website (direct) purchases

Betternet states you can request a refund within 45 days of purchase for direct purchases via their website.

• Provide your account email, access code and order number when requesting a refund.
• Refunds are subject to Betternet's review and discretion; some requests may be pro‑rated or refused.

App Store and Google Play refunds

Apple App Store purchases: request refunds directly from Apple (e.g. via their "Report a Problem" process); Betternet cannot issue Apple refunds.

Google Play purchases: Betternet may process refunds if you provide the Google Play email or order number (GPA...). Contact Betternet support with details.

Exceptions and important conditions

• Refunds may be refused outside the stated 45‑day window unless the service is faulty or misrepresented.
• Consumer rights in New Zealand may entitle you to remedies beyond the stated policy if the service is not of acceptable quality.
• Always include proof of purchase (order number, receipt) to support a refund request.

Betternet plans and pricing

Available plans (approx. NZD)

Prices below are approximate conversions and may vary with currency conversion margins on the App Store or payment processor.

Your consumer rights in New Zealand

Quality and fitness for purpose

Under New Zealand law (including the Consumer Guarantees Act) digital services must be of acceptable quality and fit for purpose.

If Betternet's service is faulty or not as described, you may be entitled to remedies such as a repair, replacement or refund.

Refunds beyond company policy

• A right to a refund may apply even if Betternet's stated 45‑day policy has passed when the service is defective or misrepresented.
• Document the problem and contact Betternet first, then consider escalation if unresolved.

Escalation and dispute options

If Betternet refuses a lawful remedy, you can escalate to local consumer protection bodies or lodge disputes with payment providers (card issuer, PayPal, Apple or Google).

Consider contacting Consumer Protection New Zealand for guidance on your rights and next steps.

Customer experiences

Positive feedback

• Some users report easy setup and a simple interface with straightforward connectivity.
• Other users note uninterrupted connections and access to streaming via multiple server locations.

Negative feedback

• Frequent complaints include difficulties canceling subscriptions and delays in processing cancellations.
• Reports mention billing issues, auto‑renewal conflicts, customer service delays, inconsistent speeds and privacy concerns.

Where reviews appear

Reviews come from platforms like Trustpilot and independent VPN review sites; read several sources before deciding.

See examples: Trustpilot NZ.

Documentation checklist

What to gather before contacting support

• Account email associated with the subscription.
• Order number or receipt (App Store/Google Play order ID or Betternet order number).
• Payment method details (last 4 digits, PayPal transaction ID) and purchase date.

Extra helpful items

• Screenshots of your subscription shown in App Store/Google Play or the Betternet account page.
• Device model and OS version, and a short description of the cancellation or service issue.

Common mistakes

Uninstalling the app instead of canceling

Many users assume deleting the app cancels their subscription. It does not; subscriptions are managed by the store (Apple/Google) or the vendor.

Assuming Betternet can cancel App Store subscriptions

Users sometimes contact Betternet expecting them to cancel Apple‑billed subscriptions. Apple handles those charges and must be used to cancel.

Not saving order details

Without order numbers or receipts, refund or escalation requests take longer and may be denied. Always keep proof of purchase.

Comparative recap

Quick comparison of cancellation paths

After cancelling

Follow-up steps

Save confirmation of cancellation and any refund correspondence. Monitor your bank or payment account for any further charges.

Useful links and support

• Betternet cancellation info: How do I cancel my auto‑renewal?
• Betternet refund policy: Betternet Refund Policy
• Trustpilot NZ reviews: Trustpilot NZ - Betternet

Address

Company mailing address

Betternet LLC, 250 Northern Ave, 3rd Floor, Boston, MA 02210, Attn: Legal Department

When to use the address

Use the postal address for formal legal notices or if instructed by Betternet support for escalations.

For cancellations and refunds, start with the in‑app support, email or the Help Center links above.