Cancellation Betternet: Easy Method

What is Betternet

Betternet is a virtual private network (VPN) service that provides encrypted internet connections, an ad-free premium tier, and multi-device support. It offers both free and paid premium plans with the primary aim of improving privacy and access to content by routing traffic through remote servers.

How to cancel Betternet

• Google Play (Android): Open Google Play → Profile → Payments & subscriptions → Subscriptions → select Betternet → Cancel subscription → confirm.
• Apple / App Store (iOS or Mac): Cancel via Apple settings: Settings → your name → Subscriptions → select Betternet → Cancel. On Mac: App Store → your name → View Information → Manage → Edit subscription → Cancel.
• Web / Credit Card / PayPal (direct purchase): Log into your Betternet account dashboard to cancel or contact Betternet support (in-app chat or email). Note that cancelling a subscription does not automatically issue a refund - you must contact support to request one.

What happens when you cancel

When you cancel a paid Betternet subscription, the auto-renewal is stopped so you will not be billed for the next period. You generally retain Premium access until the end of the current billing cycle; after that access reverts to the free tier (if applicable) or is terminated. Betternet may retain account and transaction data according to its privacy and retention policies; for details check the Help Center or the privacy policy.

Will I get a refund?

Betternet (AnchorFree) typically offers a 45-day refund window for most direct payments processed by AnchorFree. Purchases made through Apple are handled by Apple - refunds must be requested through Apple's Report a Problem portal after cancelling the auto-renewal. Google Play provides a 48-hour refund window via Google; after that period, Betternet may still consider a refund if you provide your Google Play email and order number. To request a refund for direct purchases you should contact Betternet support via the app chat or Help Center and supply your account email, order number or access code, and any requested proof of purchase.

Betternet plans and pricing

Your consumer rights in Canada

Canadian residents have protections regarding recurring digital subscriptions. Yearly subscriptions must include notice before auto-renewal. In Quebec specifically, yearly subscriptions convert to month-to-month after the first year, and merchants must provide notice and the right to cancel at least one day before the next billing period. Conditions of any money-back guarantee must be disclosed at the time of purchase. If you believe your rights under provincial law have been violated, keep records of communications and consider contacting your provincial consumer protection office.

Customer experiences

User feedback is mixed. Some customers report straightforward installation and a smooth upgrade from free to premium. However, reviews also note issues such as buggy Windows clients, unreliable Chrome extensions, intermittent connection drops, limited server locations, and usability problems. Several users have reported difficulties with cancellations and delays or repeated questions from support when requesting refunds. Expert reviews raise concerns about the free tier’s limitations and security-related shortcomings.

Documentation checklist

• Account email and username associated with the subscription
• Order number or access code (from app store receipt or direct purchase)
• Receipt or proof of payment (credit card statement, PayPal transaction, or store receipt)
• Platform/device (Android, iOS, Mac, Windows) and where purchase was made (Google Play, Apple, or Betternet website)
• Copies or screenshots of any error messages, billing entries, and support correspondence

Common mistakes

Common errors include cancelling the app but not the store subscription (Apple/Google renewals must be cancelled through the store), missing the store-specific refund windows (Google Play’s 48 hours, Apple’s processes), and failing to supply the order number or purchase email when requesting a refund. Another frequent issue is contacting the wrong support channel - Apple purchases must be handled through Apple for refunds, whereas direct website purchases require contacting Betternet support. Keep copies of receipts and confirmations to avoid delays.

Comparative recap

After cancelling

After you cancel, keep confirmation of the cancellation and any support correspondence. Check your bank or card statements to ensure no further charges appear. If you requested a refund, allow the stated processing time and follow up with the support channel you used if you do not receive a response. For purchases through Apple or Google, use their support portals for refund status. For unresolved or non-routine notices, send a registered postal letter with verification of receipt addressed to Betternet’s Legal Department (see address below) and retain copies of everything you send.

Address

Betternet LLC
Attn: Legal Department
250 Northern Ave, 3rd Floor
Boston, MA 02210
United States