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I hereby notify you of my decision to terminate the contract relating to the Beyond The Whiteboard (Btwb) service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Beyond The Whiteboard (Btwb): Easy Method
What is Beyond The Whiteboard (Btwb)
Overview
Beyond The Whiteboard (BTWB) is a workout tracking and analysis service operated by BTWB, LLC. It provides individual tracking, workout history, and progress metrics tailored to fitness users.
Core features
Key features include workout logging, analysis tools (e.g. "Analyze"), progress graphs, and accountability functions. The app is available on iOS, Android and via web access.
How to cancel Beyond The Whiteboard (Btwb)
Via App Store (iOS)
- Open Settings on your Apple device and tap your Apple ID > Subscriptions.
- Find Beyond The Whiteboard and choose Cancel Subscription to stop renewals.
- Apple handles billing and any refund requests for App Store purchases.
Via Google Play (Android)
- Open the Google Play Store, tap your profile, then Payments & subscriptions > Subscriptions.
- Select Beyond The Whiteboard and tap Cancel subscription.
- Google manages cancellations and refund processes for Play purchases.
Via Web (account deletion)
- To terminate the agreement on the web, delete the app and delete your account within the BTWB service.
- Deleting all copies or access to the service is the method BTWB describes to end the contract.
Contacting support
- If you need assistance, contact support by email at support@btwb.com.
- BTWB does not list a public physical mailing address for cancellations by post.
What happens when you cancel
Access and renewal
When you cancel a subscription through Apple or Google, your recurring payments stop and the subscription will not renew at the next billing date.
If you cancel during a trial, you will not be charged after the trial ends.
Account data and deletion
Deleting your account removes your access to the service. The terms state that termination occurs when all copies of the service are deleted.
Check for local backups or export options before deleting if you want a record of your history.
Will I get a refund?
BTWB refund policy
BTWB generally does not provide refunds for payments once made, except where the agreement explicitly allows it.
The terms state that if BTWB terminates your account for breach you are not entitled to any refund, including for unused subscription time.
Platform-specific refunds and trial
- iOS/App Store: Refunds are handled by Apple. If an applicable warranty applies and the app fails to conform, Apple may issue a refund; BTWB does not process App Store refunds.
- Google Play: Google manages refunds for Play purchases under its policies; BTWB follows Google’s cancellation mechanism.
- Trial period: The app includes a 30-day trial. Cancel before the trial ends to avoid charges.
New Zealand considerations
BTWB’s stated no-refund approach does not expressly address New Zealand consumer law. Your statutory rights under NZ law may still apply.
If a digital service is defective or contract terms are unfair, NZ law (e.g. Consumer Guarantees Act, Fair Trading Act) may provide remedies despite BTWB's policy.
Beyond The Whiteboard (Btwb) plans and pricing
Plan overview
Publicly available pricing is shown in USD for individual plans. No NZD pricing is visible in the sources reviewed.
Price notes
App Store listings for in-app purchases may convert prices by region; however, the provided pricing information is in US dollars.
| Plan | Price | Billing period | Features |
|---|---|---|---|
| Individual Monthly | US$7.99 | Monthly | Full access to BTWB individual tracking features |
| Individual Yearly | US$87.00 | Annual | Full access to BTWB individual tracking features at yearly rate |
Your consumer rights in New Zealand
Consumer guarantees and digital services
Under New Zealand law, digital services must meet certain guarantees such as acceptable quality and fitness for purpose where applicable.
These rights can apply even when a service’s terms attempt to exclude refunds or guarantees.
Unfair terms and enforcement
- Terms that unreasonably exclude refunds or remedies may be challenged under the Fair Trading Act or other NZ consumer protections.
- For iOS purchases, Apple’s refund and consumer protections may also be available to NZ consumers.
Customer experiences
Positive feedback
Many users praise BTWB for strong workout tracking, useful analysis features, and useful progress metrics.
App store ratings reported are high, with around 4.5 on Google Play and 4.6 on the Apple App Store in the sources referenced.
Negative feedback
Some users report usability issues such as small UI text, clunky workout logging, and search difficulties for movements or programs.
Online discussion notes missing or changed features after updates, which has frustrated parts of the user base.
Documentation checklist
What to keep
- Proof of purchase or subscription receipt from Apple or Google Play (email or in-app receipt).
- Screenshots of subscription settings showing active subscription and cancellation actions.
- Any correspondence with BTWB support (emails to support@btwb.com).
How to prepare
- Record the date and time you cancelled and where you cancelled (App Store, Google Play, web).
- If seeking a refund, gather evidence of the issue (errors, feature failures, screenshots of faults).
Common mistakes
Mistakes when cancelling
One common mistake is assuming deleting the app from your device cancels the subscription - on mobile platforms you must cancel via Apple or Google subscription settings.
Another mistake is not checking which account (Apple ID or Google account) was used to subscribe, causing confusion when cancelling.
Mistakes when requesting refunds
Users sometimes contact BTWB for App Store or Google Play refunds; however, those platforms handle the refunds directly.
Also, failing to keep purchase receipts or subscription confirmation can make refund requests harder to support.
Comparative recap
Quick comparison
The table below summarises cancellation routes, who handles refunds, recommended action, and typical outcomes.
Notes on comparison
Platform providers (Apple, Google) control billing and refund mechanisms for purchases made through their stores.
For web subscriptions or account deletions, follow BTWB account deletion procedures and retain evidence of deletion.
| Method | Who handles refund | Action to take | Typical outcome |
|---|---|---|---|
| App Store (iOS) | Apple | Cancel in Apple ID > Subscriptions; request refund via Apple if needed | Subscription stops; refunds per Apple policies |
| Google Play (Android) | Cancel in Google Play > Subscriptions; request refund via Google if applicable | Subscription stops; refunds per Google policies | |
| Web / Account deletion | BTWB (subject to terms) | Delete account and app copies as described in terms; contact support@btwb.com for help | Access terminated; refunds generally not provided by BTWB except as stated in agreement |
After cancelling
Next steps
Confirm your cancellation in the platform you used (Apple, Google or web) and keep a screenshot or receipt as proof.
If you experience billing after cancellation, contact the platform provider first (Apple or Google) and then BTWB support if needed.
Useful links
- BTWB terms: beyondthewhiteboard.com/terms
- Independent review summary: garagegymreviews.com/beyond-the-whiteboard-review
- Community discussion (example): reddit.com post
Address
Company contact
BTWB is operated by BTWB, LLC. Public support and cancellation contact is via email only.
Use support@btwb.com for assistance, billing queries, or account deletion requests.
Postal address
No public physical postal address is listed for BTWB; support and official communications are handled by email per the available policies.
If you need to pursue consumer remedies in New Zealand, retain all proof of purchase and correspondence before contacting NZ consumer authorities or the platform provider.