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Cancel BRANDCROWD
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Brandcrowd service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Brandcrowd: Easy Method
What is Brandcrowd
Overview
Brandcrowd is an online logo and branding service that offers editable templates, logo downloads, and subscription bundles for logos plus website tools.
Service model
Brandcrowd operates primarily via its web platform and sells subscriptions and one-off products for digital branding assets.
The company is based in New South Wales, Australia, and provides terms and support through its website.
How to cancel Brandcrowd
General cancellation method
- You may cancel your subscription at any time via your account settings or by contacting Brandcrowd support by email.
- Cancellation stops future renewals; the subscription remains active until the end of the period you've already paid for.
Step-by-step cancellation steps
- Sign in to your Brandcrowd account and open Account or Billing settings.
- Locate the active subscription and choose the option to cancel or turn off auto-renew.
- If you cannot cancel in-account, send an email to Brandcrowd support requesting cancellation and include your account email and order details.
- Keep a copy of the confirmation email or take a screenshot of the cancelled subscription screen.
What happens when you cancel
Access
After cancellation you retain access to subscription features until the paid period ends.
Files you downloaded remain yours, but some live services or editing access tied to an active subscription may stop when the period ends.
Renewal and data
Cancellation prevents future automatic renewal; Brandcrowd will not bill you after the current paid period expires.
Account data and uploaded designs are typically retained according to Brandcrowd policies; export or save anything you need before access ends.
Will I get a refund?
Standard refund policy
Refunds are generally not granted for time already used within the subscription period.
Refunds for change of mind or design preferences are not permitted under Brandcrowd’s stated terms.
Exceptions and time windows
- Refunds may be granted only if a technical impediment prevents use of the purchased service or a New Work.
- For subscriptions: refunds may be allowed within 7 days of a monthly recurring charge, or within 30 days of an annual (or longer) recurring charge, but only if the subscription service has not been used during that period.
- There is no separate 14-day cooling-off right in Brandcrowd’s terms; the company uses the 7-/30-day windows described above.
Brandcrowd plans and pricing
Pricing overview
Brandcrowd publishes USD prices; the NZD figures below are approximate conversions using an exchange rate of about 1 USD = 1.60 NZD.
Plans table
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Premium Logo Pack (monthly) | NZ$14.40 | Monthly | High-res & vector files, unlimited logo edits, branding templates |
| Premium Logo Pack (annual) | NZ$8.00 | Monthly (billed annually as NZ$96/year) | Same as monthly but cheaper annual rate |
| Premium Logo Pack + Website (monthly) | NZ$38.40 | Monthly | All Premium Logo Pack features plus one-page website builder |
| Premium Logo Pack + Website (annual) | NZ$9.60 | Monthly (billed annually as NZ$115.20/year) | Same bundle at discounted annual rate |
Your consumer rights in New Zealand
Statutory guarantees
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) for goods and services supplied in NZ.
CGA rights include remedies if services are faulty, not fit for purpose, or not supplied with reasonable care and skill.
How CGA interacts with Brandcrowd terms
- Brandcrowd’s terms state they do not intend to exclude statutory guarantees where such laws apply.
- You can rely on CGA remedies even if Brandcrowd’s refund windows do not cover your issue.
- If Brandcrowd refuses a refund for a genuine defect or failing, you may assert CGA rights when contacting them or raising a dispute.
Customer experiences
Positive feedback
Many users praise Brandcrowd for ease of use, intuitive design tools, and a wide selection of templates suitable for non-designers.
Reviewers often say it offers good value for startups and cite responsive support in some cases.
Negative feedback
Complaints include difficulty cancelling subscriptions, continued charges after cancellation, and slow email-only support responses.
Other issues reported are limits on editing logos after purchase, unexpected recurring charges, and concerns about resale of designs without notice.
Documentation checklist
Account and purchase records
- Account email and username used to sign up.
- Order number, invoice, or receipt showing the charge date and amount.
Evidence of problem or cancellation
- Screenshots of active subscription page and cancellation confirmation (if shown).
- Copies of emails to/from Brandcrowd support and timestamps of contact attempts.
- Evidence of technical faults if requesting a refund for an impediment (screenshots, error messages).
Common mistakes
Assuming immediate stop of service
Some users expect access and charges to stop instantly after cancelling. In reality, the subscription remains active until the paid period ends.
Always check the expiry date rather than assuming cancellation is immediate.
Misunderstanding refund rules
Expecting a refund for change of mind or design dissatisfaction is a frequent error; Brandcrowd limits refunds to technical impediments and narrow time windows for unused subscriptions.
Also do not assume a 14-day cooling-off period applies; Brandcrowd’s stated windows are 7 days for monthly and 30 days for annual plans where unused.
Comparative recap
Quick comparison
| Topic | Brandcrowd | New Zealand consumer protection (CGA) |
|---|---|---|
| Cancellation | Cancel anytime via account or email; subscription runs until paid period ends. | CGA does not prevent you cancelling for service failings; remedies available for faults. |
| Refund window | 7 days for monthly unused subscriptions; 30 days for annual unused subscriptions; refunds for technical impediments. | CGA can require remedies for defective or unfit services regardless of company refund windows. |
| Pricing (typical) | Approx. NZ$8 - 38 per month depending on plan and billing frequency (estimates converted from USD). | Price protection is not a CGA matter; CGA focuses on quality and fitness of services provided. |
| Contact method | Support is email-focused and via account; no specific mobile-store cancellation process documented. | CGA does not prescribe contact method; however, keep records of all communications when asserting rights. |
After cancelling
What to do next
Save copies of any logos or files you need before access ceases at the end of your paid period.
Monitor your payment method for unexpected future charges and keep cancellation confirmation for records.
Useful links
Address
Head office (reported)
BrandCrowd HQ is based in New South Wales, Australia. Public reports list addresses in Surry Hills / Darlinghurst NSW 2010.
Address details and notes
- Reported address variants: Level 2 (or Level 4), 2 Hill Street (or Foveaux Street), Surry Hills / Darlinghurst NSW 2010, Australia.
- There is no separate New Zealand postal address publicly available for cancellation; use account settings or email support when requesting cancellation from NZ.