Cancel Brandcrowd: Easy Method

What is Brandcrowd

Overview

Brandcrowd is an online logo and branding service that offers editable templates, logo downloads, and subscription bundles for logos plus website tools.

Service model

Brandcrowd operates primarily via its web platform and sells subscriptions and one-off products for digital branding assets.

The company is based in New South Wales, Australia, and provides terms and support through its website.

How to cancel Brandcrowd

General cancellation method

• You may cancel your subscription at any time via your account settings or by contacting Brandcrowd support by email.
• Cancellation stops future renewals; the subscription remains active until the end of the period you've already paid for.

Step-by-step cancellation steps

• Sign in to your Brandcrowd account and open Account or Billing settings.
• Locate the active subscription and choose the option to cancel or turn off auto-renew.
• If you cannot cancel in-account, send an email to Brandcrowd support requesting cancellation and include your account email and order details.
• Keep a copy of the confirmation email or take a screenshot of the cancelled subscription screen.

What happens when you cancel

Access

After cancellation you retain access to subscription features until the paid period ends.

Files you downloaded remain yours, but some live services or editing access tied to an active subscription may stop when the period ends.

Renewal and data

Cancellation prevents future automatic renewal; Brandcrowd will not bill you after the current paid period expires.

Account data and uploaded designs are typically retained according to Brandcrowd policies; export or save anything you need before access ends.

Will I get a refund?

Standard refund policy

Refunds are generally not granted for time already used within the subscription period.

Refunds for change of mind or design preferences are not permitted under Brandcrowd’s stated terms.

Exceptions and time windows

• Refunds may be granted only if a technical impediment prevents use of the purchased service or a New Work.
• For subscriptions: refunds may be allowed within 7 days of a monthly recurring charge, or within 30 days of an annual (or longer) recurring charge, but only if the subscription service has not been used during that period.
• There is no separate 14-day cooling-off right in Brandcrowd’s terms; the company uses the 7-/30-day windows described above.

Brandcrowd plans and pricing

Pricing overview

Brandcrowd publishes USD prices; the NZD figures below are approximate conversions using an exchange rate of about 1 USD = 1.60 NZD.

Plans table

Your consumer rights in New Zealand

Statutory guarantees

New Zealand consumers are protected by the Consumer Guarantees Act (CGA) for goods and services supplied in NZ.

CGA rights include remedies if services are faulty, not fit for purpose, or not supplied with reasonable care and skill.

How CGA interacts with Brandcrowd terms

• Brandcrowd’s terms state they do not intend to exclude statutory guarantees where such laws apply.
• You can rely on CGA remedies even if Brandcrowd’s refund windows do not cover your issue.
• If Brandcrowd refuses a refund for a genuine defect or failing, you may assert CGA rights when contacting them or raising a dispute.

Customer experiences

Positive feedback

Many users praise Brandcrowd for ease of use, intuitive design tools, and a wide selection of templates suitable for non-designers.

Reviewers often say it offers good value for startups and cite responsive support in some cases.

Negative feedback

Complaints include difficulty cancelling subscriptions, continued charges after cancellation, and slow email-only support responses.

Other issues reported are limits on editing logos after purchase, unexpected recurring charges, and concerns about resale of designs without notice.

Documentation checklist

Account and purchase records

• Account email and username used to sign up.
• Order number, invoice, or receipt showing the charge date and amount.

Evidence of problem or cancellation

• Screenshots of active subscription page and cancellation confirmation (if shown).
• Copies of emails to/from Brandcrowd support and timestamps of contact attempts.
• Evidence of technical faults if requesting a refund for an impediment (screenshots, error messages).

Common mistakes

Assuming immediate stop of service

Some users expect access and charges to stop instantly after cancelling. In reality, the subscription remains active until the paid period ends.

Always check the expiry date rather than assuming cancellation is immediate.

Misunderstanding refund rules

Expecting a refund for change of mind or design dissatisfaction is a frequent error; Brandcrowd limits refunds to technical impediments and narrow time windows for unused subscriptions.

Also do not assume a 14-day cooling-off period applies; Brandcrowd’s stated windows are 7 days for monthly and 30 days for annual plans where unused.

Comparative recap

Quick comparison

After cancelling

What to do next

Save copies of any logos or files you need before access ceases at the end of your paid period.

Monitor your payment method for unexpected future charges and keep cancellation confirmation for records.

Useful links

• Brandcrowd Terms & Conditions
• Brandcrowd Contact / Help
• User reviews (Trustpilot)

Address

Head office (reported)

BrandCrowd HQ is based in New South Wales, Australia. Public reports list addresses in Surry Hills / Darlinghurst NSW 2010.

Address details and notes

• Reported address variants: Level 2 (or Level 4), 2 Hill Street (or Foveaux Street), Surry Hills / Darlinghurst NSW 2010, Australia.
• There is no separate New Zealand postal address publicly available for cancellation; use account settings or email support when requesting cancellation from NZ.