Cancel Buildertrend: Easy Method

What is Buildertrend

Overview

Buildertrend is a cloud-based project management and construction management platform for builders, remodelers and contractors.

It centralises project data such as scheduling, budgets, client communication and invoices into a single online system.

Who uses it

Typical users include small-to-medium construction companies, project managers and homeowner clients who receive invoices and updates.

New Zealand businesses commonly use Buildertrend through a regional sales process or by converting U.S. pricing to NZD with applicable GST.

How to cancel Buildertrend

Cancel via web (direct subscription)

• Sign in to your Buildertrend account.
• Go to Manage Subscription in your account settings and click Cancel Subscription before your renewal date.
• If you prefer, email your Buildertrend customer success representative to request cancellation; written notices to the Legal Department do not process subscription cancellations.
• See Terms & Conditions for details: Buildertrend Terms & Conditions.

Cancel via mobile (App Store / Google Play)

• iPhone/iPad: Open Settings > your Apple ID > Subscriptions > Buildertrend and select Cancel. This stops future charges; refunds are not guaranteed.
• Android: Open Google Play Store > Menu > Subscriptions > Buildertrend and select Cancel. This prevents future billing but typically does not refund the current term.
• For app-specific guidance see third-party instructions: App cancellation guide.

What happens when you cancel

Access and timing

If you cancel before your renewal date, your access continues until the end of the paid term.

Subscription cancellation generally takes effect at the next renewal; mid-term cancellations do not usually terminate immediate access.

Data and account handling

Your project data typically remains in your account after cancellation, but access may be removed at the end of the paid period.

If you need copies of records, export or download important files and invoices before your access expires.

Will I get a refund?

General refund policy

Buildertrend subscriptions are non-refundable for fees already paid during an active term; cancelling mid-term does not trigger a refund.

The standard Terms & Conditions state that cancellation only prevents future renewals and does not return fees for the current billing period.

Exceptions and client refunds

• A documented "money back guarantee" applies only if explicitly stated on your Order Form; otherwise no refund is available.
• Refunds to clients for owner invoices are supported: credit card refunds can take 1 - 5 business days; ACH refunds may take ~10 days.
• The "Issue Refund" option for client payments disappears after 60 days; after that you must contact WePay or Buildertrend for support.

Buildertrend plans and pricing

Pricing availability

No publicly listed Buildertrend pricing in New Zealand dollars (NZD) was found for 2024/2025.

Pricing is typically provided in USD or via a regional sales process and may include GST when billed in NZD.

Representative plan list

Your consumer rights in New Zealand

Statutory protections

New Zealand consumers have rights under the Consumer Guarantees Act for services that are faulty, not supplied with reasonable care, or misrepresented.

If Buildertrend’s service materially fails to meet guarantees, you may have remedies under NZ law despite the vendor's stated refund policy.

Cooling-off and digital subscriptions

• There is no standard statutory 14‑day automatic cooling-off period for digital subscriptions in NZ unless the seller offers one.
• Buildertrend’s terms do not state a general automatic cooling-off or refund period for subscriptions.

Customer experiences

Positive feedback

Some New Zealand users praise Buildertrend for ease of use, centralising project information and saving time on project management tasks.

Other reviewers highlight helpful customer support and attentive account representatives for onboarding and problem resolution.

Common complaints

Negative reviews note usability problems such as login issues, clunky UI, limited app features and difficult navigation for less tech-savvy users.

There are reports of denied refunds, unexpected charges after attempted cancellation, and concerns about changing pricing or perceived value.

Documentation checklist

Before you cancel

• Account email and username used to sign in.
• Order Form or subscription confirmation showing any money‑back guarantee.
• Payment receipts and the date of your next renewal.

When requesting cancellation

• Copy of your cancellation request (screenshot or sent email).
• Contact details for your Buildertrend customer success representative.
• Exports of project records, invoices and owner payment receipts if you need offline copies.

Common mistakes

Assuming email to Legal will cancel subscription

Many customers mistakenly send written notices to Buildertrend’s Legal Department expecting cancellation.

Per Buildertrend’s process, subscription cancellations must be done via account settings or by emailing your customer success representative.

Waiting until after renewal

Failing to cancel before the renewal date often results in another charged period with no automatic refund.

Always cancel before the next renewal and keep confirmation of the cancellation action.

Comparative recap

At-a-glance comparison

After cancelling

Confirmations and backups

Keep the cancellation confirmation and any email replies from Buildertrend or your account representative.

Export important project files, client invoices and financial reports before your account access ends.

Useful links

• Buildertrend Terms & Conditions
• Issuing a refund to your client (Buildertrend help)
• Mobile subscription cancellation guide

Address

Registered address

Buildertrend Solutions, Inc., Legal Department, 11818 I Street, Omaha, NE 68137, United States.

Note: Mailing the Legal Department will not process subscription cancellations; use Manage Subscription or contact your customer success representative to cancel.