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Cancellation service #1 in New Zealand
Cancel Bubbi: Easy Method
What is Bubbi
Overview
Bubbi is a subscription-based online image-generation and editing service accessible via a web app and mobile app stores.
It offers automated image production workflows that users access under recurring subscription terms.
Main purpose
The service is intended to produce and edit images with minimal manual effort, according to user testimonials and product descriptions.
Billing and access are managed through bubbi.app or the platform used to purchase (Apple App Store or Google Play).
How to cancel Bubbi
Cancel via Web (bubbi.app)
- Sign in to your bubbi.app account.
- Open your account settings and use the cancellation form to cancel the subscription.
- Alternatively, email [email protected] with your cancellation request.
- Cancel at least 24 hours before the period end to prevent the next auto-renewal.
Cancel via App Store or Google Play
- If you subscribed through Apple’s App Store, manage or cancel the subscription in your Apple ID subscription settings.
- If you subscribed through Google Play, cancel in your Google Play subscriptions settings.
- Bubbi cannot cancel or refund purchases made through Apple or Google; you must contact those stores for changes or refunds.
What happens when you cancel
Access and renewal
Subscriptions (including 7-day trials) auto-renew monthly unless cancelled at least 24 hours before period end.
After cancelling via the web form or email, you retain access until the end of the paid period.
Data and account status
Account data retention and deletion are governed by Bubbi’s Terms & Conditions and privacy policy; contact support for specifics.
If you need account removal, request it directly from Bubbi and keep a copy of the request for your records.
Will I get a refund?
General refund policy
All subscription fees, including trials and renewals, are non-refundable except where required by law.
Billing errors may be eligible for a refund if reported within 14 days; provide evidence when requesting a correction.
Trials, platform purchases and legal exceptions
- Trials that auto-convert to paid plans are treated as paid subscriptions and are non-refundable.
- App Store purchases are subject to Apple’s refund policies; Bubbi cannot grant refunds for those purchases.
- Google Play purchases are governed by Google; contact Google for refunds or cancellations for Play purchases.
- Under New Zealand law, statutory remedies (e.g., under the Consumer Guarantees Act) may require a refund if the service is faulty or not as described.
Bubbi plans and pricing
Known information
No official NZD pricing could be verified from bubbi.app or app store listings.
User reports from other regions suggest post-trial monthly fees in the USD/GBP/AUD ranges, but NZ pricing is unconfirmed.
What is unknown
Because no definitive NZ dollar plan list is published, prices for New Zealand customers cannot be stated with certainty.
Check your purchase confirmation or the bubbi.app account billing page for the exact amount charged to you.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Monthly subscription | Varies | No official NZD pricing found; reported international ranges unverified. |
| 7-day trial | Varies | Auto-converts to monthly unless cancelled; trial conversions are non-refundable. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be delivered with reasonable care and skill and be fit for purpose and as described.
If a digital service is faulty or not as described, consumers may be entitled to remedies including repair, replacement or refund.
Fair Trading Act and enforcement
The Fair Trading Act bans misleading or deceptive conduct, including unclear subscription practices or hidden recurring charges.
If you believe your rights have been breached, you can raise the issue with the Commerce Commission or pursue the matter through the Disputes Tribunal.
Customer experiences
Positive feedback
- Some users praised Bubbi for producing high-quality images with minimal effort and saving editing time.
- Testimonials include reports from professionals who found the outputs sharp and time-saving.
Negative feedback
- Multiple users reported being surprised when a low-cost trial (e.g., £1/AU$1) converted into a substantial monthly charge without clear disclosure.
- Common complaints include unexpected charges, missing confirmation emails, difficulty cancelling, and resistance to refunds.
Documentation checklist
What to gather
- Copies of purchase confirmations, receipts or bank/card statements showing charges and dates.
- Screenshots of the trial offer, checkout pages, subscription settings, and any onboarding or confirmation emails.
- Records of all correspondence with Bubbi, Apple or Google (dates, messages, and responses).
Where to send or present evidence
- Email Bubbi at [email protected] with your evidence.
- For App Store or Google Play purchases, contact Apple or Google support: Apple Support, Google Play Support.
- If NZ rights are at issue, consider the Disputes Tribunal or the Commerce Commission.
Common mistakes
Typical errors
Waiting until the last minute and missing the 24-hour cancellation window can lead to an unintended renewal.
Assuming a low-cost trial is a one-off payment is a frequent cause of surprise charges when the trial auto-converts to a monthly plan.
How to avoid problems
Always save a screenshot of the checkout page that shows pricing and renewal terms before confirming a trial or subscription.
If you subscribed via Apple or Google, manage and cancel subscriptions directly in those accounts rather than relying only on vendor support.
Comparative recap
By purchase channel
This table summarises cancellation and refund differences across purchase channels to help you act quickly and in the right place.
Quick action points
If you subscribed on the web, cancel at bubbi.app or email Bubbi. If you subscribed via an app store, use that store’s cancellation and refund process.
| Platform | How to stop | Refunds available | Access after cancel |
|---|---|---|---|
| Web (via bubbi.app) | Cancel via account cancellation form or email [email protected]. | Generally non-refundable; billing errors may be refunded if reported within 14 days; legal exceptions apply. | Access remains until the end of the paid period. |
| App Store | Manage subscriptions in your Apple ID subscription settings. | Subject to Apple’s refund policies; Bubbi cannot issue App Store refunds. | Depends on Apple subscription settings; typically access remains for the paid period. |
| Google Play | Cancel in Google Play subscriptions settings. | Governed by Google’s policies; contact Google for refunds; Bubbi cannot directly refund Google Play purchases. | Typically access continues until the end of the current billing cycle as governed by Google Play. |
After cancelling
What to expect next
After you cancel, expect to keep service until the paid period ends, and check your account or email for confirmation of cancellation.
Monitor bank or card statements for unexpected charges and follow up immediately if you see any.
Helpful links and resources
- Bubbi website: https://bubbi.app
- Email support: [email protected]
- Apple support: https://support.apple.com/
- Google Play support: https://support.google.com/googleplay/
- NZ Disputes Tribunal: https://www.disputestribunal.govt.nz/
- Commerce Commission NZ: https://comcom.govt.nz/
Address
Postal address
For written correspondence or termination by post, you may use the following address:
Church Street Station, PO Box 916, New York, NY 10008-0916
Notes on written termination
Sending a written cancellation by post can provide an additional record, but it may take longer to process and is outside New Zealand jurisdiction.
Always keep copies of sent letters and proof of postage when using postal termination methods.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.