Cancel Bumper: Easy Method

What is Bumper

Service overview

Bumper is a vehicle-information and subscription service that provides vehicle history reports, recurring subscriptions, and related digital services.

It is delivered online and via mobile apps; some purchases may be processed through the Apple App Store or Google Play.

Scope and limitations

Bumper’s database coverage and the detail of reports can vary by vehicle and year, and some users report limits on older data availability.

Where purchases are made through app stores, billing and refund handling may be routed through Apple or Google rather than Bumper directly.

How to cancel Bumper

Cancel via the web or support

• Log into your Bumper account on the website.
• Go to "Contact Us" → "Cancel My Account", or use the live chat or contact form to request cancellation.
• You can also email [email protected]. Include your 9‑digit member ID so support can identify your account.
• A confirmation email is sent after cancellation. For details see How to cancel my Bumper Account.

Cancel via app stores

• iOS (Apple): Cancel through your Apple account - Settings → [Your Name] → Subscriptions → Bumper → Cancel Subscription.
• Android (Google Play): Open the Google Play app → Account → Subscriptions → select Bumper → Cancel subscription.
• Important: Unsubscribing inside the Bumper app alone does NOT cancel an App Store or Google Play subscription; cancel through the store used to purchase.

What happens when you cancel

Access and renewal

After cancellation, future recurring payments should stop and your subscription will not renew at the next billing date.

Access to any paid content may continue until the end of the current paid period depending on how your subscription was set up.

Data and account handling

Bumper may retain account data for administrative purposes and to comply with its policies; contact support for specific data-deletion requests.

If you need a confirmation of cancellation, request it from support or check the confirmation email sent after cancellation.

Will I get a refund?

Bumper’s refund process

Refunds are handled case-by-case by contacting Bumper Customer Care via email or phone.

Bumper processes refunds immediately on their end, but refunds can take up to 10 days to appear on your bank statement. See Bumper's refund policy.

Exceptions for app-store purchases

• If you paid via the Apple App Store or Google Play, you must request a refund directly from Apple or Google - Bumper cannot issue refunds for those transactions.
• Follow App Store or Google Play refund processes for purchases billed through those platforms.

Bumper plans and pricing

Overview

Public NZD-specific pricing for Bumper’s app (2024/2025) was not available for verification.

Only USD-based pricing appears public; NZ-specific amounts could not be confirmed.

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the Consumer Guarantees Act, services must meet acceptable quality and match their description.

If Bumper’s service is faulty, incomplete, or not as described, you may be entitled to remedies such as a refund, repair, or compensation.

How to enforce your rights

• First contact Bumper support and explain the fault or billing issue.
• If unresolved, you can seek further advice or lodge a complaint with consumer protection bodies in New Zealand; see Consumer Guarantees Act guidance.

Customer experiences

Positive reports

Some customers report that after escalating complaints, Bumper refunded charges and assisted with cancellations.

These cases suggest Bumper can be responsive when issues are clearly documented and escalated.

Negative reports

There are frequent reports of unexpected recurring charges after a trial or one‑off purchase, sometimes with unclear consent.

Many users describe difficulty cancelling - citing confusing processes, unhelpful bots, or slow/unresponsive support - and some note limited data for older vehicles.

Documentation checklist

What to gather before contacting support

• Account email and your 9‑digit Bumper member ID (if available).
• Order or transaction receipts, including App Store / Google Play receipts where applicable.
• Screenshots of subscriptions, billing dates, and any in‑app purchase confirmations.

Additional evidence

• Bank or card statements showing the charge(s) in question.
• Copies of any prior messages with Bumper support and confirmation emails.

Common mistakes

Relying on the app alone

Many customers assume turning off or deleting the Bumper app cancels billing; this does not cancel App Store or Google Play subscriptions.

Always cancel through the store used to make the purchase or via your Bumper account/contact form.

Missing purchase evidence

Contacting support without transaction receipts or your member ID slows resolution and increases the chance of a prolonged dispute.

Keep receipts and screenshots to speed up verification and any refund requests.

Comparative recap

Quick comparison

After cancelling

Confirm and monitor

• Keep the cancellation confirmation email and check your bank statements for any further charges.
• If an unexpected charge appears, contact Bumper support and your bank promptly.

Useful links

• How to cancel my Bumper Account
• How to cancel an iOS-purchased subscription
• Bumper refund policy
• New Zealand Consumer Guarantees Act guidance

Address

Registered postal address

BUMPER LTD, Mortimer Street 27, W1T 3BL, London, United Kingdom.

Notes on postal contact

This UK postal address is the publicly available address for BUMPER LTD and may be used if you need to send correspondence by post.

For faster resolution of cancellations or refunds, use the online contact form, live chat, or email [email protected] with your member ID.