Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Canva service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Canva: Easy Method
What is Canva
Overview
Canva is an online design platform for creating graphics, presentations, social posts, print items and simple videos.
It offers free and paid (Pro/Teams) subscriptions with extra resources, templates and collaboration features.
Main features
Key features include templates, a media library, collaborative editing, and AI-powered tools to speed design work.
Canva is available via web browsers and mobile apps on iOS and Android, and pricing can vary by purchase channel.
How to cancel Canva
Via web (direct account)
- Sign in at canva.com and open Account settings.
- Go to Billing & Teams (or Payments) and select Manage subscription.
- Choose Cancel subscription and follow the on-screen prompts to confirm; cancellation takes effect at the end of your current billing cycle.
- Note: Cancelling a subscription on the web will follow Canva's direct billing rules; see terms at Canva Terms.
Via Apple App Store (iOS)
- Open the App Store on your iPhone/iPad, tap your profile, then Subscriptions.
- Find Canva in your subscriptions list and tap Cancel Subscription.
- Billing started through Apple must be managed and refunded through Apple; cancelling inside Canva will not stop App Store billing.
- For refund requests use Apple's reporting tools (for example via reportaproblem.apple.com); Apple typically allows refund requests up to about 90 days.
Via Google Play Store (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Canva and tap Cancel subscription to stop future billing through Google Play.
- Refunds for Google Play purchases are handled by Google Play; automatic refunds are usually within ~48 hours, with longer requests handled case-by-case.
- Cancelling inside Canva does not cancel Google Play billing - cancel in the Play Store to stop charges.
What happens when you cancel
Access and features
When you cancel a paid subscription it typically remains active until the end of the current billing period.
After the billing period ends, Pro/Team features are removed and the account reverts to the free plan, which may have limits on assets and exports.
Billing and renewal
Future renewals stop after cancellation takes effect; past charges are not automatically refunded by Canva (see refund section).
If you subscribed through Apple or Google Play, billing is controlled by those platforms and must be stopped through them.
Data and designs
Your designs and uploads generally remain in your account after downgrade, but access to premium assets may be restricted.
Export important files before downgrade if you need editable or high-resolution originals available after cancellation.
Will I get a refund?
Web (direct subscriptions)
Canva's terms state that no refunds are issued on cancellation of paid subscriptions for unused time, except where required by law.
If you need more detail see Canva’s Terms of Use: Canva Terms.
App Store and Google Play purchases
- Apple iOS subscriptions and charges are managed by Apple; refund requests go to Apple (use Apple reporting tools).
- Google Play refunds are handled by Google; automatic refunds may be allowed within ~48 hours, with later requests reviewed case-by-case.
- Canva does not process App Store or Google Play refunds - contact the platform that billed you.
Legal exceptions and change of mind
Even if Canva’s policy states no refunds, New Zealand consumer law (see next section) may require a remedy if the service fails to meet guarantees.
There is no general statutory 14-day cooling-off right for digital subscriptions in New Zealand, so change-of-mind refunds are not normally required.
Canva plans and pricing
Common NZ prices (examples)
The official Canva website does not publish NZD-specific pricing consistently; prices below reflect iOS App Store listings and a reseller example.
Prices may differ if purchasing directly via Canva's website or through resellers.
| Plan | Price | Period | Notes |
|---|---|---|---|
| Canva Pro - Monthly (iOS NZ App Store) | NZ$19.99 | Monthly | In-app purchase on iOS |
| Canva Pro - Yearly (iOS NZ App Store) | NZ$179.99 | Annual | In-app purchase on iOS |
| Canva Teams - Monthly (iOS NZ App Store) | NZ$45.00 | Monthly | Team subscription via iOS in-app purchase |
| Canva Pro - Yearly (Reseller, NZ) | NZ$110.00 (incl. GST) | Annual | Sold by NZ reseller; subject to activation terms |
Notes on variability
Different channels (web, App Store, Play Store, resellers) can show different currencies, taxes and prices.
Always confirm the price and billing terms before purchase, especially if subscribing via a mobile store or reseller.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA digital services must be of acceptable quality, fit for purpose, and as described by the seller.
If Canva’s service fails to meet these guarantees you may be entitled to remedies such as a repair, replacement, refund or correction.
Cooling-off and change-of-mind
There is no general statutory 14-day cooling-off right for digital subscriptions in New Zealand for change-of-mind refunds.
Sellers cannot contract out of the CGA - if the service is deficient the law can override a 'no refunds' policy. See consumer guidance at Consumer.org.nz.
Customer experiences
Positive feedback
Many users praise Canva’s intuitive interface, extensive templates and useful collaboration and AI features.
Reviews note fast design creation, a broad resource library and suitability for social media and presentations.
Negative feedback
Common complaints include unexpected charges, difficulty cancelling, and perceived poor customer support response times.
Other issues reported include print quality mismatches, buggy updates to video tools, and occasional loss of access to Pro features after support actions.
Documentation checklist
Before you cancel
- Account email and username used for the subscription.
- Subscription receipts or order numbers (from Canva, Apple or Google Play).
- Screenshots of subscription and billing pages showing the charge and renewal date.
If disputing charges or requesting a refund
- Bank or credit card statement lines showing the charge.
- Copies of any communications with Canva support, Apple or Google Play.
- Evidence of service failure (broken features, incorrect product descriptions, or purchase errors).
Common mistakes
Mistakes when cancelling
A frequent mistake is cancelling inside Canva when the subscription was billed through Apple or Google Play - this does not stop platform billing.
Also, people sometimes cancel the wrong account (multiple emails) or forget to cancel trials before auto-renewal.
Billing and refund mistakes
Assuming an automatic refund will be issued on cancellation is common and can lead to surprise charges.
Another error is not exporting important work before downgrade, resulting in restricted access to premium assets later.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund policy | Typical refund window |
|---|---|---|---|
| Web (direct via Canva account) | Cancel in Account settings → Billing/Manage subscription | No refunds for unused time except as required by law | Varies by legal requirement |
| Apple App Store (iOS) | Cancel via App Store → Profile → Subscriptions | Refunds handled by Apple, not Canva | Apple typically allows requests up to ~90 days |
| Google Play Store (Android) | Cancel via Play Store → Payments & subscriptions → Subscriptions | Refunds handled by Google Play | Automatic ~48 hours; then manual, case-by-case |
Key takeaways
Cancel on the same platform that billed you: web, Apple, or Google Play to stop future charges.
Refunds for platform-billed purchases must be requested from Apple or Google; web refunds are limited by Canva policy and NZ law.
After cancelling
Exporting and follow-up
Export designs, download receipts and back up any important assets before your billing period ends.
Check that your account has reverted to the free plan and confirm that no further charges are scheduled.
Helpful links and support
Canva Terms: https://www.canva.com/policies/terms-of-use/
Apple refunds/reporting: reportaproblem.apple.com
Google Play help: Google Play Help
New Zealand consumer guidance: Consumer.org.nz - returns and refunds
Address
Registered address (Canva New Zealand)
Care of Corporate Services New Zealand Limited
Level 5, 79 Queen Street, Auckland Central, Auckland 1010, New Zealand
Alternative / international correspondence
If a NZ address is not accepted you may use Canva’s Australian HQ or support channels for service of documents or escalation.
Check official communications or support pages for the most appropriate postal or legal contact details.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.