Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cerebrum Iq service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Cerebrum Iq: Easy Method
What is Cerebrum Iq
Service overview
Cerebrum Iq is an online platform offering timed IQ tests, cognitive assessments and personalised development resources. The service presents structured tests and delivers analysis, certificates and training content.
Who uses it
Users typically seek cognitive benchmarking, focused practice and self‑improvement tools. Plans and trials are marketed internationally, with pricing listed in USD rather than NZD.
How to cancel Cerebrum Iq
Primary cancellation method (web/app)
- Use the Cerebrum IQ self‑service Cancellation Portal on their website.
- Log in with the email address you used to sign up and the confirmation code sent to that address.
- Follow the on‑screen prompts to confirm cancellation.
Important timing and platform notes
- Subscriptions (including free trials) auto‑renew until you cancel; cancel before the renewal date to avoid the next charge.
- The Help Center focuses on the web portal and does not provide explicit cancellation steps for App Store or Google Play subscriptions.
- If you signed up through an app store, check your App Store/Google Play subscription settings as a precaution - Cerebrum IQ’s help pages do not differentiate platforms.
What happens when you cancel
Access after cancellation
After you cancel through the portal, you retain access to paid features until the end of the current paid period. Your subscription will not renew after that period unless you re‑subscribe.
Data and account status
Cancelling generally stops recurring billing but does not necessarily delete your account or assessment data. Review account settings or contact support if you need data removed.
Will I get a refund?
General refund policy
The provider states there are no refunds for partial or unused subscription periods after renewal (see their policy language, Section 7.3). Refunds are therefore limited and not guaranteed for mid‑period cancellations.
Processing and exceptions
- If a refund is approved, Cerebrum IQ processes refunds in about 3 business days.
- Funds may appear in your account 1 - 2 business days after processing, but some banks can take 5 - 10 days.
- Refunds are issued only to the original payment method; currency conversion fees are not refunded.
- The published policies do not reference a statutory 14‑day cooling‑off or change‑of‑mind right.
Cerebrum Iq plans and pricing
Pricing format
Public pricing is listed in USD. No NZD‑specific pricing for New Zealand users was found in the available information.
Plans summary
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Bi‑weekly Subscription | US$14.99 | 2 Weeks | 7‑day trial; auto‑renews to bi‑weekly plan; personalised IQ certificate; cognitive analysis; full access to development tools |
| Monthly Excellence | US$29.99 | Monthly | Complete assessment suite; 20+ hours of expert‑led courses; personalised development path |
Your consumer rights in New Zealand
Cooling‑off and change‑of‑mind
There is generally no statutory 'change‑of‑mind' cooling‑off period for online digital subscriptions in New Zealand unless the seller offers one. Cooling‑off rights apply only in limited situations such as some door‑to‑door sales and specific credit contracts.
Relevant consumer laws and remedies
- The Consumer Guarantees Act covers goods and services; purely digital subscriptions and change‑of‑mind returns usually fall outside its protections.
- The Fair Trading Act prohibits misleading or deceptive conduct; failure to clearly disclose auto‑renewal or pricing could breach this Act.
- If you believe you were misled or charged unfairly, you can raise complaints with Netsafe, the Commerce Commission, or take a claim to the Disputes Tribunal (claims up to NZ$30,000).
Customer experiences
Positive feedback
- Many users report the IQ tests are engaging, challenging and helpful for concentration and problem solving.
- TrustPilot aggregates show generally high scores (about 4.2 - 4.5/5) with praise for platform design and perceived cognitive benefits.
Negative feedback
- Frequent reports of unexpected recurring charges after low‑cost tests, sometimes billed at monthly rates like US$29.99.
- Users describe difficulty cancelling, perceived 'subscription traps', charges after cancellation, and slow or unhelpful support responses.
- Complaints include delayed or refused refunds and repeated unauthorized charges reported by multiple customers.
Documentation checklist
What to have ready before you cancel
- Email address used to create the account and access to that inbox (confirmation code is sent there).
- Order or transaction receipts showing payment dates and amounts.
- Screenshots or copies of subscription confirmation pages and any communications about trial terms or renewals.
What to include in refund or dispute requests
- Clear statement of desired outcome (refund, reversal of charge, confirmation of cancellation).
- Transaction IDs, dates and the payment method used.
- Evidence showing misleading information or failure to disclose auto‑renewal, if applicable.
Common mistakes
Failing to cancel before renewal
Many users allow free trials or low‑cost test offers to convert to paid subscriptions by not cancelling before the renewal date.
Always note the trial end date and cancel at least 24 - 48 hours beforehand to be safe.
Assuming app‑store cancellation is the same
The Help Center emphasises the web portal and does not clearly explain App Store/Google Play flows. Users sometimes assume cancelling on the website cancels an app‑store subscription; that may not be the case.
Check the subscription settings in the App Store or Google Play if you signed up via an app, and keep records of both cancellations.
Comparative recap
Quick comparison
| Topic | Cerebrum IQ (as published) | Practical note for NZ users |
|---|---|---|
| Cancellation method | Self‑service portal via website (login with email & confirmation code) | Use the portal and keep confirmation; check app stores separately if relevant |
| Refunds | Refunds processed ~3 business days if approved; no refunds for partial/unused periods after renewal | Expect refunds only in limited circumstances; allow extra bank processing time |
| Auto‑renew | Subscriptions (including trials) auto‑renew until cancelled | Cancel before renewal to avoid next billing |
| NZ pricing | Prices listed in USD (e.g. US$14.99/2 weeks, US$29.99/month) | No NZD‑specific pricing found; currency conversion and bank fees may apply |
After cancelling
Verify cancellation and keep records
Save any confirmation messages or screenshots showing the cancellation and the expiry date of your access. Monitor your bank or card for unexpected charges for at least one billing cycle.
Where to get help and next steps
- Cancellation help: Cerebrum IQ - How do I cancel my subscription?
- Refund status: Cerebrum IQ - Where is my refund?
- NZ consumer guidance: Consumer.org.nz - Returns and refunds
- Report misleading conduct or get advice: New Zealand Government - Consumer rights
- Report online safety concerns: Netsafe
Address
Corporate mailing address
2093 Philadelphia Pike, Suite 3129, Claymont, DE 19703, United States
Notes about contacting them
There is no New Zealand‑specific postal address listed publicly. Use the web help pages and the provided links above for cancellations and support requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.