Cancel CHARGEBEE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chargebee service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Chargebee: Easy Method
What is Chargebee
Overview
Chargebee is a subscription billing and revenue management platform used by businesses to manage recurring payments, invoices, and subscription lifecycle events.
It provides dashboards, APIs and self‑serve portals so merchants can automate billing, refunds, credits and reporting.
Common uses
Businesses use Chargebee to host subscription plans, collect payments through gateways, and reconcile invoices and credit notes.
Chargebee itself is a billing platform; merchants configure cancellation and refund policies that run on top of the system.
How to cancel Chargebee
Web cancellations (self‑serve)
- Account owner via Chargebee web interface: go to user profile → Manage Account → select subscription → Cancel Subscription.
- Note: the Cancel Subscription option appears only on live sites (not on test sites).
- Follow on‑screen confirmation prompts and keep a screenshot or confirmation email for your records.
Chargebee dashboard or API cancellations
- Merchants or admins can cancel subscriptions through the Chargebee dashboard or via the API.
- Cancellation modes include immediate cancellation, cancel at end of current term, or cancel on a specific future date.
- Optional behaviors include issuing prorated credits, full credits, refunds, or writing off unpaid invoices - these depend on the merchant’s configuration.
App Store / Google Play subscriptions
- Apple App Store and Google Play subscriptions cannot be cancelled through Chargebee.
- If your subscription was billed through an app store, cancel directly in your Apple or Google account/store settings.
- After cancelling the store subscription you may re‑subscribe via the merchant’s web flow if available.
What happens when you cancel
Access and service
What you can access after cancellation depends on how the merchant configured the cancellation.
If cancelled immediately, access may end right away. If set to end of term, you keep access until the billing period ends.
Billing, credits and data
Chargebee may issue prorated credits, full credits, or generate credit notes depending on settings.
Invoices, credit notes and transaction records remain in your account for merchant accounting and audit purposes.
Will I get a refund?
Standard refund mechanisms
Refunds are issued via invoice: Chargebee supports online refunds to the original payment method and offline refunds recorded manually.
Credit notes are generated for refunded or credited amounts and appear on your account.
Exceptions and timing
- Refund timing depends on the payment gateway; many gateways allow refunds only within a limited window (often around 120 days).
- Merchants can preconfigure behavior on cancellation: give prorated credits, full credits, refund credits, write off invoices, or collect payment.
- If you were charged after cancelling or denied a refund, you may need to dispute the charge with the merchant or follow consumer rights steps below.
Chargebee plans and pricing
Pricing overview
Chargebee’s public pricing is listed by the vendor and is typically shown in USD for global customers.
Specific NZD‑denominated prices for New Zealand were not found in the public listing for 2024/2025.
Notes for New Zealand customers
Because public prices are presented in USD, conversion and taxes may apply when billed to New Zealand customers.
Contact the merchant or Chargebee sales for exact NZD pricing and tax treatment.
| Plan | Price (USD) | Notes |
|---|---|---|
| Free | Varies | Varies |
| Launch / Starter | Varies | Varies |
| Growth / Scale | Varies | Varies |
| Enterprise | Varies | Varies |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act.
These laws can require remedies (including refunds) when services are misrepresented or not provided as promised.
How this applies to Chargebee transactions
- Even if a merchant uses Chargebee as a billing platform, the merchant must comply with applicable NZ consumer law.
- If cancellation was not honoured or a refund refused, affected consumers in NZ may have grounds to dispute charges under consumer protection legislation.
Customer experiences
Positive feedback
Many users praise Chargebee for automation, subscription management and integrations (for example CRM or Salesforce).
Users also highlight responsive, personal support in some cases - one New Zealand user reported quick and professional resolution within 12 hours.
Reported problems
Common complaints include cancellations not being honoured and charges after cancellation, with refunds refused in some cases.
Other issues reported are buggy mobile checkout, inconsistent reporting, slow support, unclear docs, and some features behind paid tiers.
Documentation checklist
What to collect before you contact support
- Account email and account ID as shown in the Chargebee portal.
- Subscription ID and plan name.
- Transaction IDs, invoice numbers and payment method details.
- Screenshots of cancellation screens, confirmation messages and any error messages.
- App store receipts if the charge came via Apple or Google Play.
How to present your case
- Provide timestamps (with time zone), concise chronology and copies of all related emails.
- State the outcome you want (refund, credit note, reinstatement) and attach evidence showing attempted cancellation.
Common mistakes
Canceling in the wrong place
Users frequently try to cancel in Chargebee when the subscription was billed through Apple or Google.
If the subscription was processed by the app store you must cancel in that store; otherwise charges will continue.
Assuming automatic refunds or immediate effect
Some assume cancelling always triggers an immediate refund and immediate access cutoff; merchant settings often control timing and refund behavior.
Always check whether cancellation is immediate or at period end and whether the merchant issues refunds or credits.
Comparative recap
At‑a‑glance comparison
| Feature | Chargebee behaviour | What customers should check |
|---|---|---|
| Cancellation method | Web portal, dashboard or API; app store subscriptions require cancellation in store | Where the charge originated (web vs app store) |
| Refunds | Full/partial online refunds or offline/manual refunds; credit notes issued | Merchant refund policy and payment gateway refund window |
| Timing | Immediate, end of term, or specific date depending on settings | Confirm the cancellation mode selected and keep confirmation |
| Pricing display | Public pricing generally shown in USD | Ask merchant for NZD pricing and tax treatment |
| Support | Reported as responsive by some users; others report slow response or unresolved billing disputes | Collect full documentation before contacting support or your payment provider |
After cancelling
What to monitor
Keep an eye on your bank/credit card statements for any post‑cancellation charges.
Watch for confirmation emails, credit notes, and updated invoices in your Chargebee account or from the merchant.
Useful links and next steps
- Chargebee documentation - general product and API guides.
- Chargebee support page - contact options and help center.
- New Zealand consumer protection - guidance on your rights and how to dispute charges.
Address
New Zealand postal presence
Chargebee does not publish a specific postal address in New Zealand for cancellation requests.
There is no NZ‑specific postal contact listed publicly for billing cancellations.
How to request cancellation if you cannot use the portal
- Use the Chargebee web portal (Manage Account) or contact the merchant who billed you to request cancellation and any refund.
- If necessary, contact Chargebee support via their support page for assistance or follow the merchant’s dispute process.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.