Cancel Cleverbridge: Easy Method

What is Cleverbridge

Overview

Cleverbridge is an online e-commerce and subscription management provider that processes purchases and recurring billing for software publishers.

They act as the payment and subscription handler for many partner companies rather than the direct creator of every product sold.

Primary functions

Cleverbridge handles orders, receipts, subscription management and some customer support tasks on behalf of publishers.

They provide online self-service tools (confirmation emails, purchase lookup) and a help centre for cancellations and refunds.

How to cancel Cleverbridge

Cancel direct purchases via Cleverbridge (web)

• Open the confirmation email you received from Cleverbridge.
• Click the link labelled "Subscription overview" or "Cancel your subscription".
• Or visit Cleverbridge's Purchase Lookup page and locate your order to manage or cancel the subscription.
• Note: Cancelling stops future billing but does not automatically issue a refund.

Cancel subscriptions bought through app stores

• If you purchased via Apple App Store, open Settings on your iPhone/iPad, tap your Apple ID, then Subscriptions, and cancel there.
• If you purchased via Google Play, open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions, and cancel there.
• Cleverbridge cannot cancel App Store or Google Play subscriptions for you; you must use the store account used to buy the subscription.

When to contact Cleverbridge support

• Use the Cleverbridge Help Center if you cannot find your confirmation email or the purchase lookup does not locate your order.
• Provide your order number and email when contacting support to speed up the request.

What happens when you cancel

Access and service continuation

Cancellation typically stops future recurring charges but does not always end access immediately.

Access to the service usually continues until the current paid period expires unless a refund and license deactivation occur.

Billing and account records

Once cancelled, automatic renewals should stop; keep your confirmation or a screenshot as proof.

Check billing statements to confirm no further charges appear after the billing cycle ends.

Data and license status

If a refund is issued and processed, Cleverbridge may deactivate the license and revoke access; this action is generally irreversible.

Retention of account data follows the publisher's policy; request specifics from the publisher or Cleverbridge support.

Will I get a refund?

Default refund policy

Canceling a subscription does not automatically create a refund; refunds are not guaranteed.

Refund eligibility depends on the publisher's policy, the purchase date, and the payment method used.

How to request a refund

• Submit a refund request via the Cleverbridge Help Center refund form with your email, order number and reason.
• You will receive an email confirmation and, if eligible, Cleverbridge will process the refund per the publisher's rules.

Exceptions and limitations

• Different publishers have different refund rules; Cleverbridge coordinates those policies but does not set all refund terms.
• If a refund is granted, the associated license can be deactivated and cannot be reinstated by Cleverbridge.

Cleverbridge plans and pricing

Pricing overview

Cleverbridge does not publish fixed retail prices in NZD for all products.

Pricing is generally set by the publisher and may vary by product, region and transaction.

How to obtain exact pricing

Request a quote from the publisher or use any provided Prices API for localized pricing where available.

For consumer purchases, the price shown at checkout or confirmation email is the amount charged.

Your consumer rights in New Zealand

Key legal protections

Under the Consumer Guarantees Act (CGA), goods and services must be of acceptable quality, fit for purpose and match their description.

The Fair Trading Act (FTA) prohibits misleading or deceptive conduct, including hidden auto-renewals or inaccurate product descriptions.

Remedies available

• If a service does not meet CGA standards you may be entitled to a remedy such as a refund, repair or cancellation without penalty.
• Misrepresentation or unfair terms may be reported to the Commerce Commission for enforcement under the FTA.

Practical steps for NZ consumers

• Keep all emails, receipts and screenshots as evidence if you need to claim a remedy.
• If you cannot resolve the issue with the publisher or Cleverbridge, you may lodge a complaint with the Commerce Commission or pursue dispute resolution through the courts.

Customer experiences

Positive feedback

Many reviewers praise fast, helpful customer service and agents who resolve billing or access issues promptly.

Customers often report ease of ordering, license retrieval and smooth billing experiences when support is responsive.

Negative feedback

Some users report unexpected renewals despite attempting to cancel, or charges that continue after cancellation attempts.

Complaints also include delays or lack of response when requesting license keys or refunds, and confusion over subscription terms.

Balanced takeaway

Overall experiences vary by publisher and case; prompt communication and correct order details improve the chance of a smooth outcome.

Keep clear records and follow the recommended cancellation steps to reduce the risk of disputes.

Documentation checklist

Essential items to have ready

• Order number or confirmation email from Cleverbridge.
• Email address used to make the purchase.
• Date of purchase and payment method (card, PayPal, etc.).

Useful supporting evidence

• Screenshots of the subscription overview or cancellation link.
• Records of auto-renewal charges or bank statements showing the transaction.
• Any prior communication with the publisher or Cleverbridge support.

Common mistakes

Assuming cancellation equals refund

Many users assume that cancelling a subscription automatically gives a refund; cancellation typically only stops future billing.

Always submit a separate refund request if you believe you are entitled to one.

Canceling in the wrong place

Trying to cancel App Store or Google Play subscriptions through Cleverbridge is a common error; you must cancel in the store account used to buy the subscription.

Check whether the purchase was billed by Cleverbridge or by Apple/Google before following cancellation steps.

Not saving confirmation

Failing to save the confirmation email, order number, or screenshots can slow dispute resolution or refund requests.

Always keep copies of cancellation confirmations and any messages from support.

Comparative recap

Channel comparison

Summary of actions

For direct Cleverbridge sales, use the confirmation email or Purchase Lookup to cancel and request refunds via the Help Center.

For app-store purchases, manage subscriptions in the relevant store and contact the store for billing issues.

After cancelling

Confirm and monitor

• Save any cancellation confirmation or reference number provided after you cancel.
• Monitor your bank or card statement to ensure future renewals have stopped.

Useful links

• How to cancel a subscription (Cleverbridge)
• How to request a refund (Cleverbridge)
• Cancelling subscriptions bought via Apple or Google Play (guidance)

Address

Postal address

There is no dedicated New Zealand postal address available for Cleverbridge cancellations.

Cleverbridge handles cancellations and refunds online via their Help Center and purchase lookup tools.

Online contact

Use the Cleverbridge Help Center and the links above to submit cancellation or refund requests and to find purchase lookup tools.

If you cannot resolve an issue online, keep documentation and consider lodging a complaint with the Commerce Commission under New Zealand consumer law.