Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Clevguard service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Clevguard: Easy Method
What is Clevguard
Overview
ClevGuard is a company that offers device-monitoring and anti-spyware products for Android and iOS, plus parental-control apps marketed under names such as KidsGuard.
Products can be sold directly through ClevGuard and via app stores; subscriptions typically auto‑renew until cancelled.
Main uses
Common uses include anti‑spyware protection and parental monitoring of devices, with plans that vary by period and number of devices monitored.
Feature sets and pricing differ between the official website and app store listings (some NZ App Store prices exist for KidsGuard).
How to cancel Clevguard
Web (ClevGuard Member Center)
- Log into your account.
- Go to the "My Product" page and select the product.
- Click "Cancel Subscription".
- Enter the verification code sent to your notification email to confirm.
- You can cancel anytime during the subscription period.
Apple App Store (iOS)
- Open Settings on your iPhone/iPad and tap your Apple ID.
- Tap "View Apple ID" then "Subscriptions".
- Select the ClevGuard (or KidsGuard) subscription.
- Tap "Cancel Subscription" and confirm the cancellation.
Google Play Store (Android)
- Open the Google Play app or visit play.google.com.
- Go to "Payments & Subscriptions" then "Subscriptions".
- Select the ClevGuard subscription and tap "Cancel subscription".
- Follow the on‑screen prompts to finish cancellation.
What happens when you cancel
Access and remaining period
Cancellations typically stop future renewals but do not necessarily remove access immediately.
Most subscriptions remain active until the end of the paid period after cancellation.
Renewal and billing
- Auto‑renewal is disabled when you cancel; you will not be billed again after the current paid period ends.
- Make sure you cancel through the same channel you used to purchase (App Store, Google Play, or Member Center) to stop billing.
Account and data
Cancellation usually does not automatically delete your account or all stored data; account data retention is governed by ClevGuard policies.
If you want data removed, contact ClevGuard support and request account deletion after cancelling the subscription.
Will I get a refund?
ClevGuard refund policy (official)
ClevGuard's official policy: eligible for a full refund within 30 days of purchase if the product fails to work and ClevGuard support cannot resolve the issue.
- Many strict exclusions apply (change of mind, device incompatibility, not following setup instructions, using one license on multiple devices).
- No refunds are available after 30 days under the stated policy.
New Zealand consumer rights and store pathways
If you purchased via Apple in New Zealand, local consumer law protections still apply and may provide additional remedies beyond ClevGuard's policy.
- You can request a refund from Apple via reportaproblem.apple.com; eligibility is assessed case‑by‑case.
- For Google Play purchases, request refunds through Google Play's support and include evidence if the product did not perform as expected.
How to request a refund
- Gather purchase proof, subscription ID, screenshots, and correspondence (see Documentation checklist below).
- Contact ClevGuard support first and allow them to attempt a technical resolution if policy requires it.
- If purchased through Apple or Google, submit the refund request to the relevant store if ClevGuard cannot resolve the problem.
Clevguard plans and pricing
Available plans (summary)
The official website lists USD pricing for many ClevGuard products; some KidsGuard plans are listed in NZD on the New Zealand App Store.
Below are representative plans and prices from available sources.
| Plan | Price | Period | Features |
|---|---|---|---|
| ClevGuard Anti‑Spyware 1‑Month | US$9.99 | Monthly | Anti‑spyware for Android & iOS, monitor 1 device |
| ClevGuard Anti‑Spyware 1‑Year | US$59.99 | Annual | Anti‑spyware for Android & iOS, monitor 1 device |
| KidsGuard - 1‑Month (NZ App Store) | NZ$16.49 | Monthly | Parental control app (KidsGuard) |
| KidsGuard - 3‑Month (NZ App Store) | NZ$32.99 | Quarterly | Parental control app (KidsGuard) |
| KidsGuard - 1‑Year (NZ App Store) | NZ$81.99 | Annual | Parental control app (KidsGuard) |
Pricing notes
- No official NZD pricing for most ClevGuard products was found on the official website; USD pricing is common there.
- NZD prices listed above apply to the KidsGuard listings in the New Zealand App Store and may not reflect all ClevGuard products.
Your consumer rights in New Zealand
Statutory guarantees
Under New Zealand consumer law, digital goods must meet guarantees such as acceptable quality and reasonable performance.
These statutory rights can provide remedies even if a vendor's stated refund window has passed.
Using your rights
- If the product does not perform as promised, gather evidence and request a remedy from the seller or the app store.
- For Apple purchases, Apple’s NZ support acknowledges these consumer protections; use reportaproblem.apple.com if needed.
Practical steps in NZ
- Contact ClevGuard support first and document responses.
- If unresolved, escalate to Apple or Google depending on where you bought the subscription and cite your consumer rights.
Customer experiences
Positive feedback
- Many reviewers praise fast, helpful, professional and polite customer service representatives.
- Support staff have sometimes resolved issues quickly and issued full or partial refunds where appropriate.
Negative feedback
- Some users report reliability problems (disconnections after a few days) and limited refunds or partial refunds only.
- Complaints include confusing "30‑day trial" wording that led to unintended annual charges and unclear installation or device compatibility.
Takeaway
Customer experiences are mixed: support responsiveness is often praised, but software reliability and refund consistency have been reported as issues.
Documenting problems and communicating clearly with support improves the chance of a satisfactory outcome.
Documentation checklist
What to gather
- Purchase receipt or order confirmation (email or store transaction ID).
- Subscription ID, account email, and the date of purchase or renewal.
- Screenshots of errors, subscription pages, or billing that show the issue.
How to present your case
- Explain the problem concisely, note troubleshooting steps already taken, and include timestamps.
- Attach supporting screenshots and previous correspondence with support when requesting a refund or escalation.
Common mistakes
Misunderstanding trial and renewal terms
Many users confuse "30‑day" trial wording with automatic subscription terms and later incur annual charges.
Always check the exact billing period and whether a trial automatically converts to a paid subscription unless cancelled.
Using the wrong cancellation channel
Attempting to cancel in the Member Center when the purchase was made through Apple or Google will not stop store billing.
Always cancel through the same channel you used to buy the subscription (App Store, Google Play, or Member Center).
Insufficient documentation
Requests for refunds are harder to win without clear purchase records, error screenshots, and evidence of attempted fixes with support.
Keep correspondence and transaction IDs to avoid delays and strengthen your case.
Comparative recap
Channel comparison
The table below compares cancellation routes, typical refund paths, and practical notes for New Zealand customers.
| Cancellation method | Where to request a refund | Ease | Notes |
|---|---|---|---|
| Member Center (Web) | Contact ClevGuard support (first point) | Moderate | Cancel anytime in account; verify with email code. Refunds follow ClevGuard policy. |
| Apple App Store (iOS) | Apple via reportaproblem.apple.com | Easy (via Settings) | Store handles billing and refund requests; NZ consumer law may provide extra protections. |
| Google Play Store (Android) | Google Play support | Easy (via Play app) | Cancel in Play Store to stop renewals; request refunds from Google if necessary. |
Quick recommendation
- Cancel through the same channel used to purchase to reliably stop billing.
- If technical failure caused the issue, contact ClevGuard support first and escalate to the store and/or NZ consumer protections if unresolved.
After cancelling
Confirming cancellation
After you cancel, keep confirmation emails or screenshots proving the subscription has been cancelled and noting the expiry date.
Check your bank or card statements to ensure no further charges appear after the next renewal date.
Next steps and useful links
- Member Center (sign in to manage or cancel): ClevGuard Member Center
- Apple refund requests: reportaproblem.apple.com
- Google Play subscriptions: play.google.com/store/account/subscriptions
Address
Postal address
Cleverguard Technology Co., Limited
UNIT 720, 7/F STAR HOUSE, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong
Notes on international mail
ClevGuard does not list a dedicated New Zealand postal address for cancellations; use the Hong Kong address for any snail‑mail correspondence.
For faster handling of cancellations or refunds, use the Member Center or the app store where you purchased the subscription.
Similar cancellation services
FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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