Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Complete Anatomy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Complete Anatomy: Easy Method
What is Complete Anatomy
Overview
Complete Anatomy is a 3D anatomy platform from 3D4Medical that provides detailed anatomical models, courses, lectures and learning tools across devices.
Who uses it
The app is used by medical students, educators and health professionals for study, teaching and patient education.
How to cancel Complete Anatomy
Cancel via the web (direct/subscriptions managed by 3D4Medical)
- Sign in to your Complete Anatomy account at the account portal or the web app.
- Go to Account Settings or Subscriptions and turn off Auto‑renew before the renewal date.
- Cancellation takes effect immediately; you can also email support@3d4medical.com to request account cancellation.
- Reference: 3D4Medical Terms of Use.
Cancel via Apple App Store (iPhone / iPad)
- Open Settings on your iOS device, tap your name, then Subscriptions and select Complete Anatomy.
- Tap Cancel Subscription to stop auto‑renewal. Apple manages billing and refunds.
- If you need a refund, request it through Apple’s support/refund process.
- Reference: Complete Anatomy on the App Store.
Cancel via Google Play Store (Android)
- Open Google Play, tap Menu → Subscriptions and select Complete Anatomy.
- Tap Cancel subscription to stop future charges. Google manages billing and refunds.
- If you need a refund, request it through Google Play’s refund system (Google support).
What happens when you cancel
Access after cancellation
When you cancel a prepaid web subscription it ends immediately and you lose access to paid features right away.
For platform subscriptions (Apple/Google) access typically continues until the end of the paid period unless the platform states otherwise.
Renewal and billing
Auto‑renew must be turned off before the renewal date to avoid further billing.
On web subscriptions, cancelling stops future renewals but does not trigger refunds for unused time.
Account data and content
Your account, project data and downloads may remain tied to your account; review account settings to export or backup content before cancelling.
If you need help exporting data, contact support via the web portal or email.
Will I get a refund?
Web (3D4Medical) refund policy
- Subscriptions purchased directly via the 3D4Medical website are described as prepaid and non‑refundable.
- All fees paid for web subscriptions are stated as non‑refundable for any partial subscription period.
- Reference: 3D4Medical Terms of Use.
Platform purchases and special cases
- Apple and Google purchases are managed by those platforms; refunds must be requested via Apple or Google support.
- Free trials (for example a 3‑day iOS trial) convert to paid subscriptions when you agree; once paid, refunds are not offered by 3D4Medical.
- If the service is faulty, misleading, or not as described, New Zealand consumer law may provide remedies (see next section).
Complete Anatomy plans and pricing
Pricing overview
Prices shown by the app/store are in USD and will convert to NZD at purchase, including any applicable taxes or fees.
No explicit NZD list price was found publicly; actual NZD charge depends on exchange rates and platform handling.
Plans (typical advertised options)
| Plan | Price (advertised) | Period | Key features |
|---|---|---|---|
| Student Annual (first year discount) | US$39.99 | Annual | Access on all devices; screens, lectures, quizzes and more |
| Professional Annual | US$99.99 | Annual | Interactive patient education with 3D bookmarks & videos |
| Student License (App Store) | US$129.99 | Annual | Access on all devices, courses, videos and learning material |
| Professional License (App Store) | US$219.99 | Annual | Includes clinical/presentation licensing |
| Individual License (App Store) | US$49.99 | Annual | Basic individual access |
Your consumer rights in New Zealand
Legal protections (CGA & FTA)
Under the Consumer Guarantees Act (CGA) and Fair Trading Act (FTA), digital services must be of acceptable quality, fit for purpose and as described.
Those rights can apply even if a provider’s terms state a subscription is non‑refundable.
When consumer law can help
- If the app is faulty (frequent crashes, fails to work as described) you may be entitled to remedies such as repair, replacement or refund.
- For disputes, you can contact the vendor first; if unresolved, escalate to the Commerce Commission or consumer advocacy services.
- Official guidance: New Zealand consumer protection resources.
Customer experiences
Positive feedback
Many users praise the high‑quality, comprehensive 3D models and educational value for medical training and patient education.
Users report that the platform is invaluable for visualising anatomy beyond textbooks.
Negative feedback
Common complaints include app stability issues: crashes, freezing, loading failures and performance problems.
Other criticisms mention sign‑in loops, expensive subscription tiers and some features locked behind paywalls.
Documentation checklist
Before you cancel
- Locate your account email, username and the payment receipt or order confirmation.
- Note the subscription renewal date and whether it is billed via 3D4Medical, Apple or Google.
What to gather for a refund or dispute
- Screenshots of errors, crash reports or feature failures.
- Copies of correspondence with support and receipts from the web or app store.
- Transaction IDs from Apple/Google if the purchase was made through a platform.
Common mistakes
Not checking who manages billing
Users sometimes try to cancel via the website when their subscription is managed by Apple or Google; this does not stop platform charges.
Always confirm whether billing is through 3D4Medical, Apple or Google and cancel in the correct place.
Missing renewal deadlines
Waiting until after the renewal date can lead to an immediate charge and a non‑refundable period on web subscriptions.
Set reminders to turn off auto‑renew a few days before the renewal date.
Comparative recap
Quick comparison
The table below summarises who manages subscriptions, how to cancel and where to seek refunds for each route.
Summary table
| Method | Who manages subscription | How to cancel | Refund route | Notes |
|---|---|---|---|---|
| Web (direct) | 3D4Medical / Complete Anatomy | Turn off Auto‑renew in Account Settings or email support@3d4medical.com | Generally non‑refundable per vendor terms; dispute via NZ consumer law if service faulty | Cancellation effective immediately; no automatic refund |
| Apple App Store (iOS) | Apple (via your Apple ID) | Cancel in iOS Settings → Subscriptions | Request refunds from Apple through their support/refund system | Free trials handled by Apple; check trial terms |
| Google Play Store (Android) | Google Play | Cancel in Google Play → Subscriptions | Request refunds from Google Play support | Vendor site does not detail Google refund policy; follow Google’s process |
After cancelling
Practical next steps
- Save receipts and confirmation of cancellation for your records.
- Export or back up any personal data, notes or bookmarked content before access is removed.
- Check your next bank or card statement to confirm no further charges occur.
Helpful links
- 3D4Medical Terms of Use
- Complete Anatomy on the App Store
- Complete Anatomy account/terms portal
- Apple Support (refunds/subscriptions)
- Google Play Help (refunds/subscriptions)
- New Zealand consumer protection resources
Address
Physical address information
No public New Zealand postal address was found for Complete Anatomy/3D4Medical subscription cancellation in the available information.
How to contact for cancellation
- Email: support@3d4medical.com to request account cancellation or assistance.
- Use the account portal or the app store subscription panels to manage and cancel subscriptions directly.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.