Cancel Creative Fabrica: Easy Method

What is Creative Fabrica

Service overview

Creative Fabrica is a subscription-based marketplace for digital design assets such as fonts, graphics and craft files.

The service provides unlimited-access plans and single-category plans, plus a trial option for new users.

Content available

Subscribers gain immediate access to thousands of digital files with commercial licences for creative projects.

Content is delivered digitally; users download assets directly from the website after subscribing.

How to cancel Creative Fabrica

Cancel on the website (recommended)

• Sign in to the Creative Fabrica website and go to My Account.
• Select Subscriptions → Manage my subscription → End your subscription → confirm.
• Billing stops immediately and access remains until the end of the paid period.

If your subscription is activating (not yet active)

• You cannot cancel via the website while the subscription is still activating.
• Contact support by email at [email protected] to request cancellation before activation completes.

App Store or Google Play purchases

• Creative Fabrica’s published cancellation instructions refer only to the website.
• There are no app store - specific cancellation instructions in Creative Fabrica’s help pages; cancelling via the website My Account is the documented route.

What happens when you cancel

Access after cancellation

When you cancel via the website, billing stops immediately.

Your account access continues until the end of the period you already paid for.

Renewal and billing

Automatic renewal will be disabled after you confirm cancellation in Subscriptions → Manage my subscription.

No further recurring charges should occur once cancellation is confirmed.

Account and download data

Assets you downloaded remain on your devices but you lose access to the subscription library after the paid period ends.

If needed, export or save important files and licence details before access expires.

Will I get a refund?

Official refund policy

Creative Fabrica’s policy: no refunds for digital products or subscription renewals except when a product is faulty.

By accessing digital content immediately, users waive statutory withdrawal rights such as a 14‑day cooling-off period.

Exceptions and how to pursue a refund

• Refunds may be considered if a product is defective or significantly not as described.
• If you believe a charge or trial was handled improperly, contact support and provide documentation to request a review.
• New Zealand consumers can also consider disputing charges with their payment provider if resolution with Creative Fabrica fails.

Creative Fabrica plans and pricing

Common plans

Below are Creative Fabrica’s commonly published plans and US dollar pricing as of early 2026.

Prices may change; Creative Fabrica lists USD, GBP and EUR but not NZD.

Currency and billing notes

All prices below are shown in US dollars (USD) per Creative Fabrica’s published information.

Check your billing page for the exact charge and currency used at purchase time.

Your consumer rights in New Zealand

What New Zealand law says

Creative Fabrica’s terms try to waive withdrawal rights by providing immediate access to digital content.

New Zealand does not generally provide a statutory 14‑day cancellation right for digital content accessed immediately.

Protections and remedies

• The Consumer Guarantees Act and Fair Trading Act prohibit misleading or deceptive conduct and require services to match descriptions.
• If you were misled about a trial, or charged unexpectedly, those practices could raise issues under NZ consumer law.
• Consumers may raise complaints with local consumer protection bodies or dispute charges through their bank or payment provider.

Customer experiences

Positive experiences

• Many users praise responsive, helpful customer support that resolves billing errors or accidental subscriptions promptly.
• Long‑time users often report satisfaction with the content variety, fonts and graphics for creative projects.

Negative experiences

• Complaints include trial charges being applied immediately or unexpectedly and unclear trial wording.
• Some users report difficulty locating the cancel button or needing email support, and allege deceptive trial design.

Documentation checklist

What to gather

• Account email and username used to subscribe.
• Order number or subscription reference from the confirmation email.
• Payment evidence such as bank or card statement showing the charge.
• Screenshots of the subscription page, trial offer and any confirmation screens.

How to present it

• Attach copies of confirmation emails and payment receipts in your support message.
• Clearly state the issue, desired outcome (cancel and/or refund) and relevant dates and times.

Common mistakes

Trial confusion

Many users expect a free trial but are charged immediately - sometimes the trial grants immediate paid access which waives cooling-off rights.

Always check the exact trial terms and the timing of any immediate access or charges before confirming.

Missing the cancel path

Users sometimes cannot find the cancel button and assume cancellation is unavailable; the website path is My Account → Subscriptions → Manage my subscription.

If the subscription is activating, attempting to cancel via the site will fail - email support is required in that case.

Comparative recap

Quick method comparison

The table below summarises how to cancel and what to expect depending on how you purchased the subscription.

Key takeaways

Cancel on the website for immediate effect; contact support by email if the subscription is still activating.

App store purchases are not specifically documented by Creative Fabrica and may require checking the app store’s cancellation rules.

After cancelling

Follow-up steps

Save copies of your cancellation confirmation and any support correspondence for your records.

Check your next bank/card statement to confirm no further recurring charges occur.

Helpful links

• How do I cancel my subscription? (Creative Fabrica Help Center)
• What is the refund policy? (Creative Fabrica Help Center)
• Subscription Agreement (terms and licence details)
• Customer reviews (Trustpilot New Zealand)

Address

Company address

Creative Fabrica B.V., Westerstraat 187, 1015 MA Amsterdam, Netherlands.

Creative Fabrica is based in the Netherlands and does not list a separate New Zealand postal address.

Postal cancellation option

If you prefer postal correspondence, send a clear written request to the address above including your account email and subscription details.

Also include proof of purchase and request confirmation of cancellation in writing.