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Cancel CUSTOMUSE
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Customuse service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Customuse: Easy Method
What is Customuse
Service overview
Customuse is an online design and template service offering free and paid plans for creating graphics, templates and other design assets.
The company offers a Free tier plus paid Pro and Team plans with features such as unlimited downloads, premium templates and advanced tools.
Where it operates from
Customuse Ltd is registered in England and Wales and lists a UK registered address for formal contact.
There is no New Zealand‑specific postal address available for the company; support is handled through online channels and app stores.
How to cancel Customuse
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Select Customuse from the list, then tap Cancel Subscription.
- Apple manages these subscriptions; Customuse cannot cancel App Store subscriptions for you.
Cancel via Google Play Store (Android)
- Open the Google Play Store app and tap your profile icon.
- Tap Payments & subscriptions → Subscriptions.
- Select Customuse and tap Cancel subscription, then follow prompts.
- Google handles Android refunds and cancellations; Customuse cannot cancel on Google Play.
Cancel via Web App (desktop)
- Sign in to your Customuse account at the Web App (website).
- Go to Settings → Manage Subscription → Cancel Plan.
- This method only works for subscriptions purchased directly via the Web App.
Important note about deleting accounts
- Deleting your Customuse account does not automatically cancel any active subscription.
- Cancel the subscription separately before deleting the account to avoid ongoing charges.
What happens when you cancel
Access after cancellation
When you cancel, most subscriptions remain active until the end of the current billing period.
You will typically retain paid features until your paid time expires; access is not usually cut immediately.
Renewals and billing
Canceling prevents future automatic renewals but does not reverse past charges unless a refund is granted.
For App Store or Google Play purchases, platform billing rules apply to cancellations and renewals.
Data and account status
Canceling a subscription usually does not delete your account or its data automatically.
If you want your account removed, cancel first then request account deletion through Customuse settings or support.
Will I get a refund?
General refund rules
Customuse states it does not refund fees already paid after cancellation except at its discretion or as required by platform policies.
Refund eligibility can depend on where you purchased the subscription and on evidence of misuse or abuse.
Platform-specific refund procedures
- App Store (iOS): Apple handles refunds. Request a refund via the App Store; Customuse cannot process it for you.
- Google Play (Android): Google handles refunds. Request via Google Play; if approved, payment typically appears within ~2 weeks.
- Web App (desktop): Contact Customuse support with date, amount, account email, billing name, last 4 card digits or PayPal email to request a refund.
Time limits and exceptions
Pro subscriptions may be eligible for a refund within the first 14 days after purchase, subject to review.
Refunds may be denied if there is evidence of misuse, abuse, or violations of Customuse terms.
Customuse plans and pricing
Pricing overview
Prices are displayed in USD on the website and in the App Store for New Zealand users; no official NZD list is published.
Plan features vary by tier and purchase channel (web, App Store, etc.).
Table of plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Customuse Pro (via website) | US$14.99/month | Monthly | Unlimited downloads, premium templates, advanced tools, AI credits |
| Team Pro (via website) | US$34.99/month | Monthly | Advanced collaboration and creative tools for teams (3 seats included) |
| Free | US$0/month | Monthly | Basic designs, limited tools |
| Customuse Pro (via App Store) | US$49.99 (one of several in-app options) | Varied / One-time or in-app options | Unlock Pro features (in-app purchase options vary) |
Your consumer rights in New Zealand
Relevant consumer protections
Under New Zealand law (for example the Consumer Guarantees Act), digital services must be of acceptable quality and consumer remedies may apply.
These laws can give you rights if a service is faulty, not as described, or otherwise fails to meet reasonable expectations.
How this applies to Customuse
Customuse’s terms state no refunds after cancellation except at its discretion or as required by platform policies.
If you believe your consumer rights in NZ have been breached, you can raise the issue with local consumer authorities or your payment provider.
Customer experiences
Summary of reviews
Public reviews for Customuse in New Zealand are mixed to negative, with some platforms reporting a low overall score.
There are frequent complaints about subscription practices and difficulty cancelling in some reports.
Common praise and complaints
- Praise: Core design features are described as functional by some users (fewer clear positive reviews in NZ).
- Complaints: Hidden or hard-to-find cancel buttons, unexpected expensive charges after trials, and perceived paywall tactics.
Representative comments
Examples cited by reviewers include: “Child signed up to a free 3 day trial … Immediately charged £60 … with no option to cancel/ downgrade membership.”
Other comments: “They try to make you sign up for their shitty 3 day free trial” and “Money Beggar App … hides its 'cancel Subscription' button.”
Documentation checklist
What to collect before you contact support or a platform
- Account email and user name used with Customuse.
- Date and amount of the charge you want refunded.
- Billing name as it appears on the charge.
- Last four digits of the card used, or PayPal email if applicable.
Additional useful items
- Screenshots of subscription pages, receipts, and any cancellation attempts.
- Order or transaction ID from App Store / Google Play if available.
- Correspondence with Customuse support or support ticket numbers.
Common mistakes
Assuming account deletion cancels subscription
A frequent error is deleting the Customuse account before canceling the subscription.
Deleting the account does not cancel the subscription and may make ending the subscription harder.
Relying on support to cancel platform purchases
Many users expect Customuse support to cancel App Store or Google Play subscriptions; these are controlled by Apple and Google.
If you purchased through a platform, cancel through that platform’s subscription settings instead.
Missing short refund windows or evidence
Failing to request a refund within short eligibility periods (for example, 14 days for Pro) can reduce chances of success.
Also, not keeping receipts or transaction IDs makes refunds harder to process, especially for web purchases.
Comparative recap
Quick comparison overview
The table below compares cancellation routes, who processes refunds, and important notes for each purchase channel.
Comparison table
| Platform / Method | How to cancel | Who handles refunds | Notes |
|---|---|---|---|
| App Store (iOS) | Settings → [your name] → Subscriptions → select Customuse → Cancel Subscription | Apple | Customuse cannot cancel or process refunds for App Store purchases; use Apple support. |
| Google Play (Android) | Google Play app → Profile → Payments & subscriptions → Subscriptions → Cancel | Request refunds via Google Play; approved refunds typically take ~2 weeks to arrive. | |
| Web App (website) | Sign in → Settings → Manage Subscription → Cancel Plan | Customuse (support) / Payment processor | Contact Customuse support with full payment details to request web refunds. |
After cancelling
What to check immediately
- Confirm cancellation email or on‑screen confirmation from App Store/Google Play/Web App.
- Monitor your bank or card statements for any further charges.
Where to get help
- Apple subscriptions support: Apple subscription support.
- Google Play subscriptions support: Google Play subscriptions.
- Customuse website / support: Customuse (use the Web App support/contact form for web-purchase refunds).
- New Zealand consumer guidance: Consumer Protection NZ.
Address
Company registered address
Customuse Ltd (registered in England and Wales)
Office 4.12, Harley Building, 77 New Cavendish Street, London, England, W1W 6XB
How to use the address
Use the UK registered postal address for any formal written correspondence or legal notices if required.
For routine cancellations and refunds, use the platform or online support channels described above.