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Cancel DASHLANE
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I hereby notify you of my decision to terminate the contract relating to the Dashlane service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Dashlane: Easy Method
What is Dashlane
Product overview
Dashlane is a password manager that stores and autofills passwords, and adds features such as VPN access and dark web monitoring on paid plans.
It is available as a web app and mobile apps (iOS and Android) and offers free and paid tiers with different limits and features.
How it is delivered
Dashlane is delivered as a software subscription billed through Dashlane on the web or through app stores (Apple App Store, Google Play).
Billing and refund rules can differ depending on whether you subscribed via Dashlane’s website or an app store.
How to cancel Dashlane
Cancel via Dashlane web (Dashlane site)
- Go to the Dashlane web app: app.dashlane.com.
- Log in with the Dashlane account email and password.
- Open My Account, then choose Cancel subscription and follow the prompts to confirm cancellation.
- Your subscription remains active until the end of the paid term; Dashlane does not give pro‑rata refunds for cancellations made mid‑term.
Cancel via Apple App Store (iOS)
- Open iOS Settings, tap your name, tap Subscriptions, select Dashlane, then tap Cancel Subscription.
- Dashlane cannot cancel App Store subscriptions for you; Apple manages billing and refunds for iOS purchases.
Cancel via Google Play Store (Android)
- Open the Google Play Store, tap your profile icon, go to Payments & subscriptions → Subscriptions, select Dashlane, then Cancel Subscription.
- Google Play manages billing and refunds for Android purchases made through the Play Store.
What happens when you cancel
Access after cancellation
When you cancel, your paid subscription stays active until the end of the current billing period.
After the term ends, your account typically reverts to Dashlane’s free tier with limited features.
Data and account status
Your stored passwords and encrypted data remain in your account after cancelling unless you delete the account manually.
If you want copies of your data, export your passwords or back up important items before you lose premium features.
Will I get a refund?
Refunds for web (Dashlane site) subscriptions
Dashlane will refund the full fee for annual web subscriptions if you request cancellation within 30 days of the start or renewal date.
Monthly subscriptions purchased on the web are not refundable under Dashlane’s stated policy.
Refunds via app stores and other channels
- iOS/App Store: Dashlane cannot issue refunds directly. Request a refund through Apple’s Report a Problem site or Apple support; Apple’s policies and regional law apply.
- Google Play or PayPal (web purchases): You can request a refund; Dashlane support may ask for invoice or transaction IDs. First‑time purchases within 30 days are more likely to be eligible; renewals are usually not refunded.
- Keep proof of purchase (receipt, transaction ID) when you ask for a refund to speed up support responses.
Dashlane plans and pricing
Summary of common plans
Below are typical plan names, listed prices (as shown in the App Store or user reports) and common features.
Prices shown reflect reported App Store or user‑reported values and can vary by billing locale and store.
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (1-year in-app purchase) | USD 99.99 (displayed in NZ App Store) | Annual | Unlimited passwords, VPN, dark web monitoring, unlimited devices, secure sharing |
| Premium (Legacy) | USD 12.99 (displayed in NZ App Store) | Monthly (older legacy pricing) | Equivalent to earlier Premium offering |
| Premium Family | USD 149.99 (displayed in NZ App Store) | Annual | Up to 10 users, similar features to Premium |
| Premium (Renewal, anecdotal NZD) | Approx NZD 110/year | Annual (reported) | Premium features, based on user-account locale billing |
Your consumer rights in New Zealand
Applicability of NZ consumer law
The Consumer Guarantees Act applies to services bought from businesses in New Zealand, including online services in many cases.
However, simply changing your mind is not generally a legal basis for a refund of digital services.
Cooling-off, unfair terms and remedies
- There is no general cooling‑off period for digital subscriptions in NZ unless a specific credit contract or other statutory right applies.
- The Fair Trading Act prohibits misleading or unfair contract terms; cancellation and refund policies must not be deceptive.
- If the service is faulty or not fit for purpose, you may have rights under the Consumer Guarantees Act (repair, replacement, or refund).
Customer experiences
Positive feedback
Many users praise Dashlane for ease of use, strong feature set, and helpful support in business contexts.
Reviews on sites like Capterra report quick, knowledgeable customer service for business customers and solid overall value scores.
Negative feedback
- Some users report persistent bugs and unhelpful, templated support replies in recent consumer reviews.
- Complaints include account lockouts, problems cancelling renewals, and limited chatbot‑only support in some cases.
Documentation checklist
What to collect before you cancel
- Account email used with Dashlane and the exact subscription start or renewal date.
- Invoice, receipt or transaction ID from Dashlane, Apple, Google Play or PayPal.
- Screenshots of billing screens, subscription status, and any error messages.
What to include in a refund or support request
- Clear statement of what you want (cancel subscription, full refund, partial refund) and dates.
- Attach receipts, transaction IDs and any relevant screenshots to support faster handling.
Common mistakes
Cancel on the wrong platform
Many users try to cancel via Dashlane but originally subscribed through Apple or Google, so the subscription remains active.
Always cancel through the platform where you were billed (Dashlane site, Apple ID, or Google Play).
Assuming automatic refunds or pro‑rata credits
Expecting pro‑rata refunds is a common mistake. Dashlane’s web policy specifies no pro‑rata refunds; annual refund exceptions apply only within 30 days.
Also, failing to gather invoice or transaction IDs can delay refund requests with app stores or support.
Comparative recap
Quick channel comparison
Table below summarises how to cancel and refund likelihood by purchase channel.
Use this to choose the correct cancellation path and refund request method.
| Channel | How to cancel | Refunds possible | Notes |
|---|---|---|---|
| Web (Dashlane site) | Log in at app.dashlane.com → My Account → Cancel subscription | Annual: full refund if cancelled within 30 days; Monthly: not refundable | Subscription active until end of term; no pro‑rata refunds |
| Apple App Store (iOS) | Cancel via iOS Settings → your name → Subscriptions → Dashlane → Cancel | Apple controls refunds; use Apple’s Report a Problem | Dashlane cannot cancel or refund iOS purchases directly |
| Google Play (Android) | Cancel via Play Store → profile → Payments & subscriptions → Subscriptions → Dashlane → Cancel | Refunds handled by Google Play; Dashlane support may help with invoice IDs | First‑time purchases within 30 days are more likely to be eligible; renewals less so |
After cancelling
Exporting and preserving your data
Export your passwords and secure notes before the paid term ends if you plan to stop using premium features.
Export options are in the Dashlane app or web interface; save files securely and delete exports when finished.
Where to get help and links
- Dashlane web app: app.dashlane.com
- Dashlane Support: Dashlane support
- Apple refunds: Apple Report a Problem
- Google Play help: Google Play support
Address
Registered address
Dashlane, Inc., 44 West 18th Street, 4th Floor, New York, NY 10011, United States.
Dashlane’s legal terms list U.S. and French addresses; there is no local New Zealand postal address provided.
Notes about contacting by post
If you need to send documents by post, use the registered U.S. address above and allow for international delivery time.
For most cancellation and refund matters, online support channels (app stores or Dashlane support) are faster.