Cancel Dashlane: Easy Method

What is Dashlane

Product overview

Dashlane is a password manager that stores and autofills passwords, and adds features such as VPN access and dark web monitoring on paid plans.

It is available as a web app and mobile apps (iOS and Android) and offers free and paid tiers with different limits and features.

How it is delivered

Dashlane is delivered as a software subscription billed through Dashlane on the web or through app stores (Apple App Store, Google Play).

Billing and refund rules can differ depending on whether you subscribed via Dashlane’s website or an app store.

How to cancel Dashlane

Cancel via Dashlane web (Dashlane site)

• Go to the Dashlane web app: app.dashlane.com.
• Log in with the Dashlane account email and password.
• Open My Account, then choose Cancel subscription and follow the prompts to confirm cancellation.
• Your subscription remains active until the end of the paid term; Dashlane does not give pro‑rata refunds for cancellations made mid‑term.

Cancel via Apple App Store (iOS)

• Open iOS Settings, tap your name, tap Subscriptions, select Dashlane, then tap Cancel Subscription.
• Dashlane cannot cancel App Store subscriptions for you; Apple manages billing and refunds for iOS purchases.

Cancel via Google Play Store (Android)

• Open the Google Play Store, tap your profile icon, go to Payments & subscriptions → Subscriptions, select Dashlane, then Cancel Subscription.
• Google Play manages billing and refunds for Android purchases made through the Play Store.

What happens when you cancel

Access after cancellation

When you cancel, your paid subscription stays active until the end of the current billing period.

After the term ends, your account typically reverts to Dashlane’s free tier with limited features.

Data and account status

Your stored passwords and encrypted data remain in your account after cancelling unless you delete the account manually.

If you want copies of your data, export your passwords or back up important items before you lose premium features.

Will I get a refund?

Refunds for web (Dashlane site) subscriptions

Dashlane will refund the full fee for annual web subscriptions if you request cancellation within 30 days of the start or renewal date.

Monthly subscriptions purchased on the web are not refundable under Dashlane’s stated policy.

Refunds via app stores and other channels

• iOS/App Store: Dashlane cannot issue refunds directly. Request a refund through Apple’s Report a Problem site or Apple support; Apple’s policies and regional law apply.
• Google Play or PayPal (web purchases): You can request a refund; Dashlane support may ask for invoice or transaction IDs. First‑time purchases within 30 days are more likely to be eligible; renewals are usually not refunded.
• Keep proof of purchase (receipt, transaction ID) when you ask for a refund to speed up support responses.

Dashlane plans and pricing

Summary of common plans

Below are typical plan names, listed prices (as shown in the App Store or user reports) and common features.

Prices shown reflect reported App Store or user‑reported values and can vary by billing locale and store.

Your consumer rights in New Zealand

Applicability of NZ consumer law

The Consumer Guarantees Act applies to services bought from businesses in New Zealand, including online services in many cases.

However, simply changing your mind is not generally a legal basis for a refund of digital services.

Cooling-off, unfair terms and remedies

• There is no general cooling‑off period for digital subscriptions in NZ unless a specific credit contract or other statutory right applies.
• The Fair Trading Act prohibits misleading or unfair contract terms; cancellation and refund policies must not be deceptive.
• If the service is faulty or not fit for purpose, you may have rights under the Consumer Guarantees Act (repair, replacement, or refund).

Customer experiences

Positive feedback

Many users praise Dashlane for ease of use, strong feature set, and helpful support in business contexts.

Reviews on sites like Capterra report quick, knowledgeable customer service for business customers and solid overall value scores.

Negative feedback

• Some users report persistent bugs and unhelpful, templated support replies in recent consumer reviews.
• Complaints include account lockouts, problems cancelling renewals, and limited chatbot‑only support in some cases.

Documentation checklist

What to collect before you cancel

• Account email used with Dashlane and the exact subscription start or renewal date.
• Invoice, receipt or transaction ID from Dashlane, Apple, Google Play or PayPal.
• Screenshots of billing screens, subscription status, and any error messages.

What to include in a refund or support request

• Clear statement of what you want (cancel subscription, full refund, partial refund) and dates.
• Attach receipts, transaction IDs and any relevant screenshots to support faster handling.

Common mistakes

Cancel on the wrong platform

Many users try to cancel via Dashlane but originally subscribed through Apple or Google, so the subscription remains active.

Always cancel through the platform where you were billed (Dashlane site, Apple ID, or Google Play).

Assuming automatic refunds or pro‑rata credits

Expecting pro‑rata refunds is a common mistake. Dashlane’s web policy specifies no pro‑rata refunds; annual refund exceptions apply only within 30 days.

Also, failing to gather invoice or transaction IDs can delay refund requests with app stores or support.

Comparative recap

Quick channel comparison

Table below summarises how to cancel and refund likelihood by purchase channel.

Use this to choose the correct cancellation path and refund request method.

After cancelling

Exporting and preserving your data

Export your passwords and secure notes before the paid term ends if you plan to stop using premium features.

Export options are in the Dashlane app or web interface; save files securely and delete exports when finished.

Where to get help and links

• Dashlane web app: app.dashlane.com
• Dashlane Support: Dashlane support
• Apple refunds: Apple Report a Problem
• Google Play help: Google Play support

Address

Registered address

Dashlane, Inc., 44 West 18th Street, 4th Floor, New York, NY 10011, United States.

Dashlane’s legal terms list U.S. and French addresses; there is no local New Zealand postal address provided.

Notes about contacting by post

If you need to send documents by post, use the registered U.S. address above and allow for international delivery time.

For most cancellation and refund matters, online support channels (app stores or Dashlane support) are faster.