Cancellation Dashlane: Easy Method

What is Dashlane

Dashlane is a password manager and digital security service that stores and autofills passwords, offers secure sharing, dark web monitoring, a VPN, and other account-protection features. It is available as a web app and as mobile apps distributed through the Apple App Store and Google Play Store.

How to cancel Dashlane

• Via Dashlane website (web app): sign in at the Dashlane website, go to My Account → Subscription → Cancel subscription. You will retain premium access until the end of your billing period, but the subscription will not renew. See Dashlane Terms: dashlane.com.
• Via Apple App Store (iOS): cancel through Apple’s subscription settings on your device: Settings → Apple ID → Subscriptions → Dashlane → Cancel. Apple handles billing and refunds for App Store purchases.
• Via Google Play Store (Android): cancel via Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → Dashlane → Cancel. Google handles billing and refunds for Play Store purchases.

What happens when you cancel

When you cancel a paid Dashlane subscription, you retain the paid features until the end of your current billing period; the subscription will not auto‑renew. Cancelling does not automatically delete your Dashlane account or its stored data - your vault remains accessible under the plan’s access rules unless you choose to delete the account. If you remove or delete your account, Dashlane’s support notes that deletion permanently erases data and will prevent future recovery, so export any data you need before deleting.

Will I get a refund?

Refund eligibility depends on how you purchased Dashlane and the timing. For purchases made on Dashlane’s website with a credit card, Dashlane’s Terms allow a full refund if you cancel and request it within 30 days of purchase or renewal; refunds are typically processed within 3 - 5 business days. PayPal purchases via the website require contacting Dashlane support with your PayPal invoice number to request a refund. Purchases made through Google Play or the Apple App Store are subject to Google’s and Apple’s refund processes: for Google Play purchases you can request a refund via Dashlane support (provide your Google account and transaction ID), while App Store refunds must be requested directly from Apple through Apple’s “Report a Problem” system. Outside the 30‑day annual window, Dashlane’s Terms generally do not provide pro‑rata refunds for unused portions; monthly plans are typically non‑refundable.

Dashlane plans and pricing

Your consumer rights in Canada

Under Dashlane’s stated Terms, annual subscriptions may be refunded within 30 days; monthly subscriptions are generally not refundable. Purchases made through the Apple App Store or Google Play are governed by Apple’s and Google’s store policies, so refund requests for those purchases are handled through the respective store. Canadian consumer protection statutes vary by province and sometimes provide additional protections for unfair business practices, but eligibility and processes depend on the nature of the purchase and provincial law. As a practical step, keep receipts and transaction IDs and contact the merchant (Dashlane) or the platform (Apple/Google) promptly if you believe a billing error or unfair practice has occurred. If you decide to delete your Dashlane account, note that deletion permanently erases your vault and may limit any future account or refund assistance; export your data beforehand.

Customer experiences

Users report a mix of positive and negative experiences. Positive feedback highlights strong security, ease of use, useful family-sharing features, and helpful password sharing for business use. Negative feedback often revolves around billing and support: complaints include difficulty with account recovery and lockouts, dissatisfaction with chatbot or support responses, perceived opacity around subscription and auto‑renewal handling, and frustrations about accessing vault data after subscription changes. Some users report long support response times for store-based purchases and frustration over having to go through store refund processes.

Documentation checklist

• Account email and username; screenshots of your Dashlane subscription page (My Account → Subscription)
• Order receipt or confirmation email and transaction ID (credit card, PayPal, Google Play, or App Store receipt)
• PayPal invoice number (if paid via PayPal) or Google/Apple transaction ID
• Copies of any support requests and chatbot transcripts, with dates and ticket numbers
• Evidence of attempted cancellation (screenshots) and confirmation messages or emails

Common mistakes

Users commonly try to cancel in the wrong place - for example, cancelling inside the Dashlane app when the purchase was made through Apple or Google; store purchases must be cancelled through the App Store or Play Store. Another frequent mistake is assuming cancelling immediately removes all access or triggers an automatic refund; cancelling typically stops renewal but leaves access until the billing period ends and refunds follow Dashlane’s or the store’s policies. Also, deleting your account before exporting your passwords can permanently erase data, so always export or back up your vault before account deletion.

Comparative recap

After cancelling

After you cancel, keep any confirmation emails and check that auto‑renewal is disabled in the place you cancelled (Dashlane account settings, Apple subscriptions, or Google Play subscriptions). If you paid via the website and want a refund within 30 days, contact Dashlane support and provide your transaction details: Get a refund. For App Store refunds use Apple’s Report a Problem system; for Play Store purchases, have your Google transaction ID ready when contacting support. If you plan to stop using the service, export your passwords and data before deleting your account: Delete your Dashlane account and data. For general terms, see Dashlane’s Terms of Service: dashlane.com.

Address

For legal notices (registered mail or overnight courier), Dashlane’s legal department address is: Dashlane SAS, Département Juridique, 21 rue Pierre Picard, 1er étage, Paris 75018, France. If you are sending a formal legal notice and you are located in France, use the Paris address; otherwise the appropriate U.S. address applies for legal notices.