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I hereby notify you of my decision to terminate the contract relating to the Deepswap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Deepswap: Easy Method
What is Deepswap
Overview
Deepswap is an AI face‑swap and media editing service that offers swaps for photos, GIFs and videos using paid credit packs or premium subscriptions.
The service is offered via web and mobile apps and lists terms of service and platform‑specific rules on its site.
Core features
Premium plans include monthly credits, priority processing and access to pro AI models for higher quality results.
Purchases are processed through the website, Apple App Store or Google Play depending on how you subscribe.
How to cancel Deepswap
Determine where you subscribed
Find the original purchase method first: Apple App Store, Google Play, or directly on the Deepswap website.
Check your email receipt or payment history for the transaction origin and any transaction IDs.
Step-by-step cancellation
- App Store (iOS): Open the Apple App Store on your iPhone/iPad and cancel the subscription via Apple's subscription management per Apple’s policy.
- Google Play (Android): Open Google Play Store > Menu > Subscriptions and cancel the Deepswap subscription using Google Play’s cancellation flow.
- Web purchases: Sign in to Deepswap, go to your Account info page and turn off auto‑renew. If you do not see an auto‑renew toggle, that payment method may not support auto‑renewal.
- If you cannot cancel via the above, contact Deepswap support using their help form or support channel and include your account email and receipt details.
What happens when you cancel
Access and billing
After cancelling, your subscription typically remains active until the end of the current billing period.
Auto‑renewal stops at the next billing date and no further subscription charges should occur.
Data and account status
Your account, uploaded media and remaining unused credits (if any) may remain available per Deepswap policies.
Deepswap may retain account data; check their Terms of Service for specifics on data retention and deletion.
Will I get a refund?
General refund rules
Refunds for Deepswap Premium are limited and depend on purchase method, credit usage and timing.
Official rules say refunds are available only if no credits were used and a request is made within a limited window.
Time windows and exceptions
- Web purchases: Refunds may be granted if no benefits were used; check the Help Center and request promptly.
- Deepswap policy references a 14‑day window for Premium refunds when no credits were used.
- Google Play (app) purchases: Help Center guidance notes refund requests must be made within 48 hours via Google Play support.
- Another site page references a 7‑calendar‑day window for unused credits or premium; policies vary, so act quickly and preserve evidence.
- Credit packs or partially used subscriptions, official rewards, used credits, and sale items are generally non‑refundable.
Deepswap plans and pricing
Listed plans
| Plan | Approx. NZ$ price | Period | Features |
|---|---|---|---|
| Premium Monthly (first month promotional) | Approximately NZ$16 - $20 | Monthly | 20 credits/month; pro AI models; priority processing; video/GIF/photo swaps |
| Premium Monthly (standard) | Approximately NZ$32 | Monthly | 20 credits/month; pro AI models; priority processing; video/GIF/photo swaps |
| Premium Annual | Approximately NZ$80/year | Yearly | 20 credits/month; pro AI models; priority processing; same premium features |
Pricing notes
Deepswap lists prices in USD; App Store charges in NZD depend on Apple’s regional pricing and the USD - NZD exchange rate.
Exact NZD amounts on app stores may differ from the approximations above; always check the purchase screen before confirming.
Your consumer rights in New Zealand
Key legal protections
Under New Zealand law, consumers are entitled to fair treatment and goods or services that meet reasonable expectations of quality and fitness for purpose.
Digital services must be delivered as described and cancellations or refunds should not be unduly difficult.
What to do if you have a dispute
- Check the Consumer Guarantees Act and your rights for faulty or mis‑described digital content.
- Contact Deepswap support first and keep records of all communications and receipts.
- If unresolved, contact Consumer Protection NZ for guidance and consider dispute routes like chargebacks or platform support (Apple/Google).
Customer experiences
Positive reports
Some users report Deepswap is easy to use, fast, supports multi‑face swaps and delivers HD results for many edits.
Positive reviewers often praise the simple workflow and speed of results.
Negative reports
Many users report poor or delayed customer support and difficulties getting responses to refund or cancellation requests.
Complaints include trouble cancelling recurring subscriptions, continued charges after cancellation attempts, unclear workflows and refusal of refunds once any credits are used.
Documentation checklist
What to collect before contacting support
- Account email and username used with Deepswap.
- Purchase receipt or transaction ID from your email or app store.
- Date and amount of charge, and which payment method or store was used.
- Evidence of any cancellation attempts (screenshots, confirmation messages, support form submissions).
- Status of credits (unused or partially used) and any IDs for subscription items.
How to present your case
- State clearly whether you used any credits or benefits; unused credits improve refund chances.
- Attach screenshots and receipts to support requests via email or the support form.
- Keep an ordered timeline of actions you took to cancel or request a refund.
Common mistakes
Mistaking the purchase channel
A common error is attempting to cancel on the Deepswap website when the subscription was purchased via the Apple App Store.
If you purchased through Apple or Google Play, you must cancel through that platform, not the Deepswap site.
Expecting refunds after using credits
Many users expect refunds after using even a small number of credits; Deepswap’s policy typically denies refunds once any credits or benefits are used.
Delays in requesting refunds or failing to save receipts are other frequent mistakes that weaken refund claims.
Comparative recap
Quick comparison
| Purchase method | How to cancel | Refund likelihood | Key notes |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via Apple App Store subscription management | Low - Medium (handled by Apple; follow Apple policy) | Deepswap TOS defers to Apple rules; use Apple support for disputes |
| Google Play (Android) | Cancel via Google Play Store subscriptions | Low (Google Play refund requests typically within 48 hours) | Deepswap refers to Google Play rules; contact Google for app refunds |
| Web purchase (Deepswap site) | Manage on Account info page; disable auto‑renew or contact support | Medium (possible if no credits used and requested quickly) | Deepswap offers web refunds if benefits unused; windows vary by page |
After cancelling
What to do next
- Save confirmation of cancellation, receipts and any replies from support.
- Monitor your bank or card statements for any further charges and document them.
- If charged incorrectly, contact your bank for a chargeback as a last resort and provide your documentation.
Helpful links
- Deepswap Terms of Service
- Deepswap Refund Policy
- Deepswap FAQs / Help Center
- Manage subscriptions on iPhone (Apple Support)
- Cancel subscriptions on Google Play
- Consumer Protection (New Zealand)
Address
Corporate address
ROOM 413, 4/F, LUCKY CENTRE, 165-171 WAN CHAI ROAD, WAN CHAI, HONG KONG
Notes about contacting by post
Deepswap does not have a New Zealand postal cancellation address; use your account page, app store, or support form for cancellations.
When sending any postal correspondence to the corporate address, include full account details and copies of receipts to help match your request.