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Cancel DEPOSITPHOTOS
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Depositphotos service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Depositphotos: Easy Method
What is Depositphotos
Overview
Depositphotos is an online stock media service that offers a large library of images, vectors, and videos for licensing.
It supplies credit packs and subscription plans for individuals and businesses to download media for commercial and editorial use.
Key features
Features include advanced search, AI tools such as background removal and image upscaling, and a variety of plan options (packs and subscriptions).
Purchases can be made via the Depositphotos website or in-app through app stores, which affects cancellation and refund handling.
How to cancel Depositphotos
Cancel Packs plans (Web)
- Log into the Depositphotos website.
- Go to Plans → Packs.
- Use the On/Off switch to disable auto-renewal for the packs plan.
- Confirm the change and keep a screenshot or confirmation for your records.
Cancel Subscription plans (Web)
- Log into the Depositphotos website before the renewal date.
- Go to Plans → Active Plans → Subscription → Settings.
- Use the On/Off switch to cancel auto-renewal.
- Save confirmation or a screenshot that auto-renewal is turned off.
Cancel App Store or Google Play purchases
- App Store or Google Play subscriptions must be cancelled through the respective store subscription settings.
- Depositphotos cannot cancel in-app subscriptions on your behalf; use Apple ID subscriptions on iOS or Google Play subscriptions on Android.
- See After cancelling for links to store help pages.
Contacting support
- If you have trouble cancelling via the website, contact Depositphotos support through the website Help/Support or by email if available in your account.
- Keep receipts, account details, and any screenshots when contacting support to assist resolution.
What happens when you cancel
Access after cancellation
When you disable auto-renewal, your current paid access remains until the end of the paid period.
Downloads and licensed usage rights already granted remain valid according to the licence terms for the period you purchased.
Renewal and account state
Auto-renewal turned off prevents future automatic payments but does not necessarily delete your account or remove previously downloaded files.
Your account information and purchase history typically remain accessible through your Depositphotos account.
Data and licences
Downloaded files and licences you acquired before cancellation remain licensed according to Depositphotos terms.
Unused credits or features may expire or remain depending on the plan type - check your plan details in your account.
Will I get a refund?
Refunds for Packs plans (Web)
Full refunds are available within 30 days of renewal or purchase only if no files have been downloaded.
If any files have been downloaded, full refund eligibility is revoked.
Refunds for Subscription plans (Web)
Full refunds are available within 30 days of purchase or renewal only if no files have been downloaded.
After 30 days, refund requests are not accepted under the standard policy.
App Store & Google Play refunds
- In-app purchases through Apple or Google are subject to Apple’s or Google’s refund policies.
- Depositphotos cannot issue refunds for purchases made via the App Store or Google Play; you must request refunds through Apple or Google.
Depositphotos plans and pricing
Summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Flexible Plan (30 files) | US$48.99 (In-App via NZ App Store - exact NZD not listed) | Monthly | 30 files per month |
| Yearly Flexible Plan (120 files) | US$199.99 (In-App via NZ App Store - exact NZD not listed) | Annual | 120 files per year |
| Yearly Flexible Plan (360 files) | US$499.99 (In-App via NZ App Store - exact NZD not listed) | Annual | 360 files per year |
Notes on pricing
No explicit NZD pricing was found in the provided data. Pricing is shown in USD for in-app plans listed in the NZ App Store.
Check the Depositphotos site while logged in in New Zealand or contact support for any local currency pricing or special offers.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, digital services must be of acceptable quality, fit for purpose, and match their description.
If Depositphotos fails these guarantees (for example, unclear auto-renew defaults), you may seek remedies such as cancellation or refund beyond stated terms.
Fair Trading Act and remedies
Misleading or deceptive conduct (including unclear marketing about auto-renewal or 'lifetime' deals) is prohibited under the Consumer Protection (Fair Trading) Act.
You can complain to the Commerce Commission or seek redress through the Disputes Tribunal if you believe the terms were misleading.
How to pursue a complaint
- Document evidence: confirmations, screenshots, emails, receipts and descriptions of the issue.
- Contact Depositphotos support first to attempt resolution, then escalate to local authorities if necessary.
Customer experiences
Positive feedback
Users praise the large, high-quality image and video library and user-friendly search and filter tools.
Reviewers also note helpful AI features (background remover, upscaler), good customer support, and long-term value such as non-expiring credit packs.
Negative feedback
Some users report confusing auto-renew defaults and unexpected renewals, especially for packs that may auto-renew by default.
Other complaints cite perceived misleading marketing (for example, ‘lifetime’ deal limitations) and issues obtaining refunds in some cases.
Takeaways
- Check auto-renew settings immediately after purchase.
- Keep records of downloads and communications to support any refund or dispute claims.
Documentation checklist
Before contacting support
- Account email and username.
- Order number, invoice, or receipt for the purchase or renewal.
- Date of purchase or renewal and screenshots of plan settings showing auto-renew status.
For dispute or consumer complaints
- Evidence of marketing or purchase page wording if you believe it was misleading.
- Record of any downloaded files (if any) to confirm refund eligibility.
- Copies of all correspondence with Depositphotos support.
Common mistakes
Assuming auto-renew is off
Packs often default to auto-renewal. Buyers sometimes assume a single pack purchase won’t renew and are surprised by charges.
Always verify the On/Off auto-renew toggle immediately after purchase to avoid unexpected renewals.
Requesting refunds after downloads or after 30 days
Requests for full refunds are typically denied if any files were downloaded or if more than 30 days have passed since purchase or renewal.
Check the download history before requesting a refund and gather evidence proving no downloads if you intend to claim a refund.
Using the wrong cancellation channel
In-app purchases must be cancelled in the App Store or Google Play; attempting to cancel those subscriptions via the Depositphotos website or support can lead to delays.
Follow the correct store procedures to avoid issues and allow time for the store to process subscription cancellations.
Comparative recap
Quick comparison
| Aspect | Packs (Web) | Subscription (Web) | App Store / Google Play |
|---|---|---|---|
| How to cancel | Plans → Packs → On/Off | Plans → Active Plans → Subscription → Settings → On/Off | Via Apple ID subscriptions or Google Play subscriptions (store settings) |
| Auto-renewal | Often defaults to auto-renew; user must disable | User must disable in subscription settings | Managed by the app store; Depositphotos cannot cancel |
| Refund window | Full refund within 30 days if no downloads | Full refund within 30 days if no downloads | Subject to Apple/Google refund policies |
| Refund condition | Zero downloads required | Zero downloads required | Determined by Apple/Google |
Practical advice
- Turn off auto-renew at purchase if you do not want ongoing billing.
- For in-app purchases, manage subscriptions through your device’s store account to ensure proper cancellation.
After cancelling
What to check immediately
- Confirm auto-renew is off in your Depositphotos account or your App Store/Google Play subscription settings.
- Save a screenshot or confirmation email showing cancellation or auto-renew disabled.
Useful links
- Depositphotos home
- Manage subscriptions on iPhone or iPad (Apple)
- Manage subscriptions on Android (Google Play)
- Commerce Commission NZ (complaints & guidance)
- Consumer Protection New Zealand
Escalation steps
- If support does not resolve your issue, gather documentation and consider lodging a complaint with the Commerce Commission or pursuing the Disputes Tribunal.
- Use the Documentation checklist to prepare your case before escalating.
Address
Corporate correspondence
DepositPhotos Inc., 115 West 30th Street, Suite 1110B, New York, NY 10001, United States.
For account-specific support, use the Depositphotos Help/Support page after logging into your account for the best route to resolution.