Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Detectico service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Detectico: Easy Method
What is Detectico
Overview
Detectico is an online phone-number lookup and caller intelligence service that offers short trials and paid subscriptions for ongoing access.
The service is accessed via the web and marketed with trial and monthly subscription options.
Main features
Detectico provides number checks and reports to help users identify potential scammers or verify callers.
Features available during trial or subscription periods vary by plan and are controlled through your account.
How to cancel Detectico
Web cancellation (primary method)
- Log in to your Detectico account on the website.
- Open Menu → My subscription and turn off auto‑renewal.
- On the main page look under the "Submit request" section and click the "Unsubscribe" button.
- Confirm the cancellation when prompted and keep screenshots or email confirmations for your records.
For full step instructions see Detectico's support page: How Do I Cancel My Detectico Subscription?
App Store / Google Play purchases
There is no separate cancellation process published for App Store or Google Play purchases; Detectico’s published cancellation method is web‑based.
If you bought via an app store, also check your Apple or Google subscription settings for billing and refunds.
What happens when you cancel
Access and renewal
When you turn off auto‑renewal your subscription will not renew at the next billing date.
Your remaining paid period typically continues until the end of the billing cycle unless otherwise stated.
Data and account
Cancelling a subscription does not necessarily delete your account or stored data unless you request account removal.
Keep copies of any reports or data you need before cancelling if you want to retain them.
Will I get a refund?
Detectico refund policy (summary)
Detectico may offer refunds in some circumstances but refunds are not guaranteed for all cases.
Eligibility and outcome depend on the company’s assessment and your usage.
Common exceptions and conditions
- If you used the service during a trial, did not turn off auto‑renewal before the trial ended, paid the full subscription, and continued to use Detectico, you are generally not eligible for a refund.
- No explicit 14‑day cooling‑off right is referenced in Detectico’s policy; eligibility depends on the trial cancellation and use.
- For Detectico’s official guidance see: Can I get a refund?
Detectico plans and pricing
Listed plans
Prices found on Detectico’s site appear to be listed in USD; no explicit NZD pricing was found for New Zealand users.
Below are the plans and the information available.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑Day Trial | $0.89 (presumed USD) | One‑day trial | Access to features for trial period |
| Monthly Subscription | $49.80 (presumed USD) | Monthly | Full subscription after trial |
Currency and regional notes
No explicit New Zealand dollar (NZD) pricing was found; prices above are presumed USD and may vary with your payment processor.
Check your bank or app store for the exact charge in NZD if you are billed through a local payment method.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be provided with reasonable care and skill and be fit for purpose.
If Detectico's service fails to meet these guarantees you may be entitled to cancel and seek a remedy, including a refund.
See official guidance: Consumer Guarantees Act guidance
Fair Trading Act and dispute options
- The Fair Trading Act prohibits misleading or deceptive conduct, including hidden charges or unclear subscription terms.
- If you cannot resolve a dispute, you can complain to the company, escalate to the NZ Disputes Tribunal, or seek assistance through NZ consumer protection services.
- Practical steps and business obligations: Business.govt.nz - complaints & returns
Customer experiences
Positive feedback
Some users reported Detectico was useful for safely verifying a number or checking a caller to avoid scams.
Certain reviewers found payments and billing transparent when the process was followed correctly.
Negative feedback
Many customers reported unexpected charges and automatic renewals after a small trial fee, and difficulty cancelling or obtaining refunds.
Several reviewers described billing or terms as unclear or misleading; some characterised those experiences as scams.
Documentation checklist
What to keep
- Account screenshots showing subscription status and cancellation actions.
- Payment receipts, bank or card statements showing charges and dates.
- Copies of any emails or support tickets with Detectico.
When to present documents
- Provide records when requesting a refund or disputing a charge with your bank.
- Keep documentation ready if you escalate to consumer protection bodies or the Disputes Tribunal.
Common mistakes
Billing and renewal mistakes
A frequent error is assuming a low‑cost trial prevents future billing; many users were surprised when auto‑renewal charged the full subscription.
Always turn off auto‑renewal before a trial ends if you do not want to continue the paid plan.
Support and evidence mistakes
Users sometimes fail to retain proof of cancellation attempts or support responses, which weakens refund claims.
Capture screenshots and save emails immediately after cancelling or contacting support to avoid disputes about timing.
Comparative recap
At a glance
This table summarises key points on cancellation, refunds and pricing to help quick decisions.
Use it to compare Detectico’s known practices before cancelling or seeking remedies.
| Topic | Detectico (what is known) | What you should do |
|---|---|---|
| Cancellation method | Web only: Menu → My subscription → turn off auto‑renewal; "Unsubscribe" under Submit request. | Log in and turn off auto‑renewal; take screenshots of each step. |
| Refund likelihood | Possible but not guaranteed; no automatic refund if trial auto‑renewed and service used. | Request refund promptly, provide evidence, and escalate if necessary. |
| Pricing | 1‑Day trial $0.89 (presumed USD); Monthly $49.80 (presumed USD). | Check your card/app store records for exact NZD charge and currency conversion. |
| Complaints | Reports of unexpected charges and difficulty cancelling/refunding exist. | Document all interactions and consult NZ consumer protection if unresolved. |
Key differences
Detectico’s published cancellation route is web‑based; app store purchases may require additional steps through Apple or Google.
Refund outcomes depend on usage and timing; this differs from guaranteed cooling‑off rights in some jurisdictions.
After cancelling
What to expect
Expect your access to continue until the paid period ends unless Detectico states otherwise.
If you believe you are due a refund, allow the company time to respond, then escalate if necessary.
Helpful links
- How Do I Cancel My Detectico Subscription?
- Can I get a refund?
- New Zealand: Consumer Guarantees Act guidance
- Business.govt.nz - complaints & returns
Address
Registered postal address
Detectico’s registered postal address on record (company address) is:
Archaias Lidras 7, 2200 Geri Nicosia, Cyprus
Notes
No separate New Zealand postal cancellation address was identified; cancellation is generally handled online through your account.
If you require a physical address for formal correspondence, use the Cyprus address above and keep proof of posting.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.