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Cancel DIGITAL RIVER
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Digital River service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Digital River: Easy Method
What is Digital River
Company role
Digital River operates as a global e‑commerce provider and merchant of record for many brands, handling payments, billing, taxes and order fulfilment on behalf of sellers.
How it appears to customers
Customers may see Digital River as the billing name on statements or as the checkout/payments party on purchase pages.
Digital River also provides self‑service portals (for example findmyorder.com) and APIs used by merchants.
How to cancel Digital River
Cancel as a customer (self‑service)
- Sign in to the self‑service site: findmyorder.com.
- Locate your subscription or order and select the cancellation option (options may include "Stop Automatic Billing" or "Unsubscribe Immediately").
- Confirm the cancellation; this typically stops future billing but may not terminate remaining access immediately.
Cancel by phone or written request
- Call Digital River Customer Service (use the phone number provided on your order confirmation or support pages) to request cancellation.
- If you prefer a written request, send one to the merchant address: Digital River, 10380 Bren Road West, Minnetonka, MN 55343, United States.
- Keep records of dates, names and confirmation numbers when you call or send requests.
Cancel as a merchant (API)
- Send a POST request to /subscriptions/{subscriptionId} with the subscription state set to "cancelled".
- A successful request returns 200 OK or 202 Accepted and prevents further billing.
- See Digital River developer docs for full API details: Subscription management.
What happens when you cancel
Billing and renewals
Cancellation stops future billing cycles; customers should not be billed after a successful cancellation confirmation.
Merchants using the API will prevent subsequent charges once the subscription state is changed to "cancelled".
Access and service period
Cancellation usually does not immediately remove access to paid content for the remainder of the paid period.
Immediate termination may be possible if the seller or site configuration offers "Unsubscribe Immediately", but this depends on settings.
Data and account records
Digital River retains transaction and order records as required for billing, refunds and compliance.
Request account details or copies of invoices via customer service if you need documentation after cancellation.
Will I get a refund?
General refund policy
Refunds (full or partial) can be issued via Digital River's Refunds API or manually through the Dashboard.
Refunds cannot exceed the total charged amount and can cover product, shipping, taxes, duties and fees.
How refunds are returned
Refunds are returned to the original payment method, even if the card has expired or been cancelled.
If the original card cannot accept the credit, the card issuer may handle the refund (e.g., mailing a check).
Timing and exceptions
After a refund is submitted, the state moves from "pending" to "complete" or "failed"; customers typically see credits within 5 - 10 business days.
Downloadable or pre‑order items can usually be cancelled only the same day; physical items that have shipped may not be eligible for cancellation.
The store may advertise a 30‑day money‑back guarantee for orders not yet shipped; check your order terms.
Special notice about Adobe purchases
As of April 2025, Digital River ceased operations for Adobe‑related purchases; Adobe no longer issues refunds or invoices for purchases originally processed by Digital River.
If your purchase was Adobe‑related, consult Adobe support for the current guidance: Adobe help.
Digital River plans and pricing
Overview of pricing availability
No publicly available, specific New Zealand Dollar (NZD) pricing for Digital River services was found for 2024 - 2025.
If you need exact NZD figures, use client invoices, quotes or contact Digital River for account‑specific pricing.
Pricing table
| Service | Typical billing model | Price (NZD) |
|---|---|---|
| Subscription management (merchant of record) | Recurring fees or transaction‑based billing | Varies |
| Order and payment processing | Per‑transaction fees or revenue share | Varies |
| Refunds and returns handling | Per‑refund or included in platform agreement | Varies |
Your consumer rights in New Zealand
Legal protections
Under the Consumer Guarantees Act (CGA) and the Fair Trading Act, you are entitled to remedies if goods or services fail to meet acceptable quality, are not delivered, or are misrepresented.
As merchant of record, Digital River would generally be responsible for providing refunds, replacements or repairs where the law requires.
Digital and subscription purchases
NZ law includes protections for digital content, but automatic "cooling‑off" rights are limited and context dependent.
The 14‑day cooling‑off rule often applies to certain unsolicited or door‑to‑door sales, and may not automatically apply to online platform purchases.
Platform purchases (App Store / Google Play)
When purchases are made through Apple App Store or Google Play, the platform or developer often controls cancellations and refunds.
If your purchase occurred via those platforms, check Apple or Google refund tools and policies, because Digital River may not process those refunds.
Customer experiences
Reported negative experiences
Many Trustpilot reviews (including from New Zealand) report frustration with delayed or withheld refunds and with accounts being closed without warning.
Common complaints include unexplained charges, difficulty resolving disputes, and limited or unhelpful customer support responses.
Reported service issues
Customers have reported problems such as broken refund buttons, no delivery/no refund scenarios, and requests being redirected to the original brand rather than resolved by Digital River.
These reports suggest persistence and careful documentation are often needed when seeking refunds or cancellations.
Balanced takeaway
While many complaints focus on refunds and support, some cases resolve successfully via the self‑service portal or direct merchant interventions.
Document your interactions, confirm cancellation receipts, and escalate through the brand or payment provider if necessary.
Documentation checklist
Essential items to gather
- Order number or invoice number (from your order confirmation email).
- Subscription ID (if available) or product SKU.
- Billing statement showing the Digital River charge.
- Payment method details (card last four digits, payment date).
Supporting evidence
- Screenshots of the order, cancellation page, or any error messages.
- Copies of emails or chat transcripts with support and any confirmation numbers.
- Dates and times of calls and the names of staff you spoke with.
Common mistakes
Assuming cancellation equals immediate termination
Many customers expect service to stop immediately after cancelling; in practice, cancellation often only stops future billing while access remains until the end of the paid period.
Contacting the wrong party
Users sometimes seek refunds from the original brand when Digital River was the merchant of record, or vice versa; clarify who processed the payment before escalating.
Missing identifiers and poor documentation
Not providing an order number, subscription ID or proof of purchase slows resolution; keep all transaction details and screenshots handy before contacting support.
Comparative recap
Quick comparison points
This table compares common aspects you may care about when cancelling or seeking refunds via Digital River versus platform channels.
Summary table
| Area | Digital River | App Store / Google Play |
|---|---|---|
| Who processes payment | Digital River (merchant of record) | Apple / Google (platform merchant) |
| How to cancel | findmyorder.com, phone, or API (merchants) | Use Apple / Google refund tools and account subscriptions |
| Refund timing | Typically 5 - 10 business days after completion | Varies by platform and issuer |
| Support experience (reported) | Mixed to negative reports re: delays and redirects | Controlled by platform; support pathways differ |
After cancelling
What to watch for
Keep confirmation emails or cancellation IDs and monitor your bank or card statement for any unexpected charges.
If a refund is expected, allow 5 - 10 business days and follow up if the status remains pending.
Helpful links and where to escalate
- Self‑service portal: findmyorder.com
- Subscription API docs: Digital River subscription management
- Refunds API and guidance: Refunds documentation
- Self‑help articles and admin settings: Digital River help
- Adobe deprecation notice (Adobe purchases): Adobe help
Address
Primary mailing address
Digital River
10380 Bren Road West
City and country
Minnetonka, MN 55343
United States