Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Edraw service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Edraw: Step-by-Step Guide
What is Edraw
Overview
Edraw is a suite of diagramming and mind‑mapping tools (EdrawMax, EdrawMind/EdrawMindMaster, EdrawMax Online) provided by the Edraw/Wondershare group.
The products run on desktop and web platforms and are used for flowcharts, diagrams, mind maps and visual planning.
Main uses
Individuals and teams use Edraw for business diagrams, project planning, educational maps and presentations.
The service includes templates, cross‑platform syncing and both subscription and one‑time licensing options.
How to cancel Edraw
Cancel via Wondershare Account (desktop/web purchases)
- Sign in to your Wondershare/Edraw Account page used to buy the subscription.
- Locate Subscriptions or Orders and choose the Edraw subscription you want to cancel.
- Turn off auto‑renew or select Cancel; confirm the cancellation when prompted.
Cancel via third‑party payment platforms
- 2Checkout (Avangate): Log in to your 2Checkout/Avangate MyAccount → My Products → Stop automatic license renewal.
- PayPal: Log in → Settings → Preapproved Payments → find the Edraw merchant → Cancel Subscription.
If you cannot cancel online
- Submit your order reference and cancellation request by emailing support@edrawsoft.com.
- For EdrawMax Online (web): submit a ticket through the Support Center or email support@edrawsoft.com for help.
What happens when you cancel
Access after cancellation
If you cancel a subscription, access normally continues until the end of the current billing term.
You retain features for the period you already paid for; the subscription does not usually end immediately upon cancellation.
Auto‑renewal and charges
Auto‑renewal can be turned off to prevent future billing, but charges already processed are generally treated per the refund rules.
Wondershare’s 30‑day money‑back guarantee does not automatically apply to auto‑renewal charges in many cases.
Data and files
Your files stored in the account may remain accessible during the paid term; after expiry some features or cloud access may be restricted.
Always export or back up important diagrams before or after cancellation to avoid loss of access to cloud‑only content.
Will I get a refund?
General refund policy
Wondershare/Edraw generally offers a 30‑calendar‑day money‑back guarantee for purchases from the Wondershare online store for certain products (for example EdrawMind).
Per Edraw’s stated refund policy, purchases older than 30 days are typically not eligible for refund.
Common exceptions and conditions
- Refunds may be available for wrong product ordered, duplicate purchases, not receiving confirmation email, or unresolved technical issues within the stated support window.
- Refunding often requires deactivating the license and uninstalling the software.
- Requests citing a personal reason (e.g., "no longer needed") for auto‑renewal are commonly refused; users are usually notified 14 days before renewal.
How to request a refund
If you believe you qualify, contact support@edrawsoft.com with your order reference, purchase date and reason for request.
Include evidence of the issue (screenshots, failed support attempts) to speed assessment under the refund policy.
Edraw plans and pricing
Pricing overview
Public web/desktop pricing is primarily shown in USD on official pages.
Exact NZD desktop/web prices are not published broadly; some mobile in‑app prices may appear in NZD.
Notes about NZ pricing
If you purchased via an app store, check the store receipt for NZD amounts and terms for in‑app subscriptions.
For desktop/web purchases contact support to confirm billing currency and amounts.
| Plan | Billing cycle | Price |
|---|---|---|
| EdrawMax (desktop/web) | Monthly / Annual / Perpetual (varies by offer) | Varies |
| EdrawMind / Mindmaster | Monthly / Annual | Varies |
| EdrawMax Online (web) | Subscription (monthly / annual) | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act & Fair Trading Act
Under New Zealand law, the Consumer Guarantees Act and Fair Trading Act protect consumers if products are faulty, not fit for purpose, or misdescribed.
These statutory rights apply regardless of the seller’s stated refund or cancellation policy.
How these laws apply to Edraw purchases
- If software is defective, not delivered, or fails to perform as advertised, NZ consumers may be entitled to remedies such as repair, replacement, refund or compensation.
- Edraw’s policy exclusions (for example refusing refunds after 30 days or for auto‑renewal misses) do not override statutory consumer rights in NZ.
Customer experiences
Positive feedback
- Users report an intuitive interface, extensive templates and cross‑platform compatibility (desktop, cloud, browser).
- Capterra reviews show high average scores for EdrawMax and EdrawMind in ease of use, features and value.
Negative feedback
- Some users report difficulty cancelling subscriptions and describe the cancellation path as hard to find.
- Other complaints include billing glitches, activation issues after upgrades, and delays or refusals in refund decisions.
Documentation checklist
Required information
- Order reference or invoice number and purchase date.
- Account email used to register and license key (if applicable).
- Payment method and last four digits of the card or PayPal transaction ID.
Helpful extras to include
- Screenshots of the subscription page, renewal notifications, or errors encountered.
- Support ticket history showing attempts to resolve technical problems.
- App store receipts for in‑app purchases (if applicable).
Common mistakes
Missing the correct cancellation route
Users sometimes try to cancel via the desktop app only to find the subscription was billed via 2Checkout or PayPal.
Always confirm the billing merchant (Wondershare, 2Checkout/Avangate, PayPal, or an app store) before cancelling.
Expecting automatic refunds after cancellation
Cancellation prevents future billing but does not guarantee a refund for charges already processed.
Many refunds are time‑limited and subject to policy exceptions; assume you must request a refund separately with evidence.
Comparative recap
Quick comparison of cancellation channels
| Method | How to cancel | Refund likelihood |
|---|---|---|
| Wondershare Account (direct) | Sign in to your account → Subscriptions → Cancel / Turn off auto‑renew | Possible within 30 days for qualifying purchases; otherwise depends on policy |
| 2Checkout / Avangate | Log in to 2Checkout MyAccount → My Products → Stop automatic renewal | Follow 2Checkout procedures; refunds depend on seller policy and timing |
| PayPal | Log in → Settings → Preapproved Payments → select Edraw merchant → Cancel | Cancels future payments; refunds handled by Edraw/Wondershare per policy |
| Email support | Email support@edrawsoft.com with order details and request | Useful for exceptions or unresolved cancellations; refund assessed case‑by‑case |
Recommended action
First identify the billing merchant, cancel via that channel, and preserve all transaction records.
If you need a refund, contact support with full documentation and reference NZ consumer rights if the product is faulty or not as described.
After cancelling
What to check immediately
- Confirm cancellation email or status in your account and keep a copy for records.
- Export or back up important diagrams and local copies of cloud files before access changes.
Useful links and support
- Subscription & Cancellation terms: Edraw subscription and cancellation terms.
- How to cancel (guide): Cancel subscription.
- Refund policy: Edraw refund policy.
- EdrawMax Online FAQ / Support: EdrawMax FAQ.
- Wondershare support (EdrawMind refund example): Wondershare refund help.
Address
Company address (billing/merchant)
Unit No. A222, 3rd Floor, Hang Fung Industrial Building Phase 2, No. 2G Hok Yuen Street, Hunghom, Kowloon, Hong Kong.
No specific New Zealand postal address for cancellations was identified; use email for support where possible.
Support contact
For cancellations, refunds and support requests email: support@edrawsoft.com.
If your payment used 2Checkout/Avangate or PayPal, also check and manage the subscription through those services.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.