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Cancel EXITLAG
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I hereby notify you of my decision to terminate the contract relating to the Exitlag service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Exitlag: Simple Process
What is Exitlag
Exitlag is a commercial network optimization service designed to reduce latency and improve connection stability for online games by routing traffic through optimized paths. It is provided as a subscription product with desktop and mobile app clients.
The service is delivered immediately after purchase and runs continuously while the subscription is active, using Exitlag servers and routing algorithms to attempt ping stabilization and packet improvement.
Service purpose
Exitlag aims to lower latency, reduce jitter, and provide a smoother multiplayer experience for users who connect to distant game servers.
Delivery model
Subscriptions are sold online or via mobile app stores and are activated upon purchase. Access is managed through an Exitlag account and associated client software.
How to cancel Exitlag
Cancel via Exitlag website (direct account)
- Sign in to your Exitlag account on the website.
- Go to My Subscription → Manage Subscription.
- Click the cancellation link under "Recurring Charge", complete the brief form and confirm cancellation.
- You retain access until the end of the paid period after confirmation.
- Reference: Exitlag cancellation instructions.
Cancel via App Store or Google Play
- If you subscribed through the App Store or Google Play, cancel via your platform's subscription management settings.
- Exitlag's support notes that subscription management is handled by the store and not in-app; check your Apple ID or Google account subscriptions.
- For platform-specific steps, use Apple or Google support pages for cancelling subscriptions in New Zealand.
- Reference: Exitlag Terms.
What happens when you cancel
Access after cancellation
When you cancel via the Exitlag website you keep access until the end of your current paid billing period.
No immediate service termination occurs on cancellation; the subscription simply does not auto-renew at the next billing date.
Data and account status
Your Exitlag account remains active but with no renewal; settings and usage history typically remain available in your account.
If you resubscribe later, previous settings may persist depending on account state and Exitlag policies.
Will I get a refund?
Standard refund policy (web purchases)
Web purchases: Exitlag’s policy states there are no refunds for cancellations after billing; subscriptions continue until the period end.
Refunds are available only for the first purchase within a 7-day cooling-off period for web purchases.
Exceptions and special cases
- Multiplayer plan: same 7-day cooling-off rule on first purchase; no refund after renewal.
- Promotional or prepaid codes (e.g. free days, seasonal bonuses): typically non-refundable and void if abuse or fraud is detected.
- If you purchased via App Store or Google Play, refund requests may need to go through those platforms' refund processes.
Reference: Exitlag Terms, Multiplayer refund info, Promo terms.
Exitlag plans and pricing
Overview of plans
Below are price points listed for Exitlag in New Zealand dollars as found in app-store listings and public materials.
Prices may vary by promotion, platform, or currency conversion; treat these as representative examples.
Pricing table
| Plan | Price (NZD) | Period |
|---|---|---|
| Premium Monthly Subscription | NZ$8.99 | Monthly |
| Premium Annual Subscription | NZ$59.99 | Annual |
| Creators Monthly Subscription | NZ$7.49 | Monthly |
| Creators Annual Subscription | NZ$49.99 | Annual |
| Annual Premium Subscription | NZ$29.99 | Annual |
| Annual Premium Subscription (alt variant) | NZ$58.99 | Annual |
| Annual Premium Subscription (higher variant) | NZ$99.99 | Annual |
| Monthly Premium Subscription (low variant) | NZ$4.99 | Monthly |
| Monthly Premium Subscription (high variant) | NZ$12.99 | Monthly |
Your consumer rights in New Zealand
Cooling-off and statutory rights
In New Zealand consumers commonly have statutory protections under the Consumer Guarantees Act and the Fair Trading Act for online purchases.
Those laws often provide a 14-day expectation for cooling-off or statutory remedies for faulty or misrepresented services, though specifics depend on whether the digital service was fully delivered or consumed immediately.
How this relates to Exitlag
- Exitlag offers a 7-day first-purchase refund window, shorter than the typical 14-day expectation; this may not override statutory rights in NZ.
- If the service was delivered in full immediately, Exitlag may rely on that to limit refunds, but consumers can challenge decisions citing NZ law.
- If you believe statutory rights apply, consider contacting Exitlag support and, if needed, New Zealand consumer protection authorities for advice.
Customer experiences
Positive feedback
Many users report noticeable ping stabilization and smoother gameplay after using Exitlag.
Support is frequently praised for responsiveness, with users noting quick help via support channels or Discord.
Negative feedback
Common complaints include difficulty cancelling subscriptions and unexpected auto-renewal charges in some reports.
Users also report refunds are often denied outside the initial cooling-off window and that performance can be inconsistent for some connections.
Documentation checklist
What to prepare before contacting support
- Account email and username used with Exitlag.
- Order ID, transaction ID, or receipt from your purchase.
- Date and amount of the transaction and payment method used.
- Proof of cancellation attempt (screenshots of account page or cancellation confirmation).
- Short description of the reason for cancellation or refund request.
Additional helpful files
- Screenshots of subscription status in the Exitlag account or in-app store subscriptions.
- Any correspondence with Exitlag support or store support.
- Device and platform details (Windows/macOS/Android/iOS) and app version.
Common mistakes
Canceling in the wrong place
Many users try to cancel inside the mobile app when the subscription was managed by the App Store or Google Play.
Always check which platform billed you and cancel in that platform's subscription settings to stop renewals.
Assuming cancellation equals refund
Cancelling prevents future billing but does not automatically trigger a refund; refunds follow Exitlag or store policies.
Requesting cancellation without proof of purchase or timing may lead to delays or denied refund requests.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund characteristics for Exitlag versus typical app-store-managed subscriptions.
At-a-glance table
| Aspect | Exitlag (web) | App Store / Google Play |
|---|---|---|
| How to cancel | My Subscription → Manage Subscription → Cancel | Cancel via Apple ID or Google Play subscriptions |
| Refund window | 7 days on first purchase; otherwise usually no refund | Subject to store refund policies; may vary |
| Access after cancel | Access retained until end of paid period | Access retained until end of paid period (store-managed) |
| Common issue | Cancellation confusion; unexpected renewals reported | Users may forget to cancel in store; refunds handled by store |
After cancelling
Where to get support
- For account cancellation steps and status, see Exitlag knowledgebase: Exitlag cancellation article.
- For terms and refund policy details, consult: Exitlag Terms of Service.
Next steps and escalation
- If you were billed via Apple or Google, request a refund through the respective store's support portal.
- If Exitlag denies a refund you believe is covered by NZ consumer law, consider contacting Consumer Protection New Zealand for guidance.
Address
Registered mailing address
Exitlag Holding LLC
16192 Coastal Highway, S/N Lewes, Sussex County, DE, USA
Notes on contacting by mail
No New Zealand-specific postal address was found for Exitlag in public materials; use the above registered address for official correspondence.
For quicker help, use the online support links provided above before sending physical mail.