Cancel FAMILY LOCATOR online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Family Locator service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Family Locator: Easy Method
What is Family Locator
Family Locator is a mobile app and web service that provides location sharing, alerts, location history, AR search and SOS features for family members and groups.
The service offers free features and paid premium subscriptions or one‑time purchases to unlock full functionality across iOS, Android and web.
Core features
Real‑time location sharing, unlimited alerts (premium), history and emergency SOS are central to the offering.
Where it runs
Family Locator is available as an iOS app (App Store), an Android app (Google Play) and via the web at Family‑Locator.com.
How to cancel Family Locator
Cancel on iOS (App Store)
- Open iOS Settings → tap your name → Subscriptions.
- Select Family Locator and choose Cancel Subscription.
- Follow on‑screen steps; Apple manages billing and refunds for App Store purchases.
Cancel on Android (Google Play)
- Open Google Play → Menu → Subscriptions.
- Find the Family Locator subscription and disable auto‑renew.
- Google Play handles billing and any Play Store refunds.
Cancel on the web (Family‑Locator.com)
- Log in at Family‑Locator.com and go to Subscription Management.
- Click “Cancel Renewal” or follow the web subscription cancellation prompts.
- This stops auto‑renewal for web‑managed subscriptions.
Timing and practical note
- Auto‑renewal must be cancelled at least 24 hours before the end of the billing period to avoid the next charge.
- Keep confirmation screenshots or emails as proof of cancellation.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain premium access until the end of the current paid billing period.
Features tied to the subscription will stop once the paid time expires.
Billing and renewals
Auto‑renewal stops when cancellation is confirmed and takes effect at the next renewal date.
If you cancel within the required 24‑hour window before renewal, you may still be charged for the next cycle.
Data and account
Your account and stored data generally remain unless you delete the account in the app or on the web.
Check account settings or contact support if you need data removed after cancellation.
Will I get a refund?
Family Locator refund policy (summary)
Refunds are limited: available within 30 days for documented technical issues when you submit evidence.
Family Locator requests up to 30 days to attempt a resolution before a refund is issued.
Platform exceptions and controls
- Google Play and Apple App Store manage refunds for purchases through their stores; Family Locator cannot directly control those refunds.
- Play Store refunds have short time windows (approx. 48 hours) via Google; Apple refunds use Apple's 'Report a Problem' process.
Consumables and cooling‑off
- Consumable in‑app purchases (upsells, premium features sold as consumables) are explicitly non‑refundable.
- Users in the EEA and UK have a 14‑day cooling‑off right unless they have already accessed the service, which can waive refund entitlement.
Family Locator plans and pricing
Plan list
Below is the pricing information as shown in the app and public materials. App displays US dollar amounts; NZD charged will be the local equivalent at time of purchase.
Pricing note
Actual NZ$ amounts are not explicitly provided by Family Locator; the App Store / Google Play convert US$ amounts to NZ$ at purchase time.
| Plan | Price (as shown in app) | Period | Features |
|---|---|---|---|
| Unlock All Access (one-time) | NZ$ (app shows US$21.99) | One‑time | Full access premium features |
| Weekly Premium Subscription | NZ$ (app shows US$14.99 or US$19.99 depending on offer) | Weekly | Unlimited location alerts, history, AR search, SOS calls |
| Monthly Premium Subscription | NZ$ (app shows US$39.99) | Monthly | Full premium access per month |
| Quarterly Premium Subscription | NZ$ (app shows US$91.99) | Quarterly | Full premium access per quarter |
| Lifetime | NZ$ (app shows US$29.99) | Lifetime | One‑time purchase, full permanent access |
| First Family Subscription | NZ$ (app shows US$3.99 / US$20.49 / US$32.99 depending on tier) | Varies by tier | Family subscription plans |
Your consumer rights in New Zealand
Cooling‑off and refunds
Under New Zealand consumer law, some digital purchases may be covered by a cooling‑off right if the service hasn’t been used.
Specific outcomes depend on the provider and platform terms, so results can vary.
Where to get advice
- For clarity or advice, contact the Commerce Commission or your local Citizens Advice Bureau (CAB) in NZ.
- They can advise on misleading practices, automatic renewals and unfair trading issues.
Platform rules and complaint routes
- Google Play and Apple maintain their own refund processes that may complement or override app developer policies.
- If you believe you were misled or charged unfairly, you may lodge a complaint with the Commerce Commission.
Customer experiences
Positive reports
Some users report fast and smooth handling of cancellations or refunds in individual cases.
Examples include users who said refunds and cancellations were processed quickly.
Common problems reported
- Many users report unexpected or unauthorized charges and difficulty cancelling subscriptions.
- Numerous complaints describe confusing free trial offers converting into paid subscriptions without clear consent.
- Some users say they continued to be charged after receiving cancellation confirmation and experienced only automated customer replies.
New Zealand specific feedback
At least one NZ reviewer reported small then large charges, confusing cancellation UI, and needing to involve their bank.
These reports suggest keeping screenshots, receipts and bank records when you cancel.
Documentation checklist
Proof of purchase
- App Store or Google Play receipt showing purchase date and amount.
- Web subscription confirmation emails or screenshots of the Subscription Management page.
Cancellation evidence
- Screenshots of cancellation steps and any confirmation messages or emails.
- Dates and times you cancelled, and the account/email used.
Problem evidence (for refunds)
- Detailed description of the technical issue and screenshots or logs showing the problem.
- Bank or card statements showing the charge(s) you dispute.
Common mistakes
Assuming cancellation automatically gives a refund
Many users think cancelling stops past charges or triggers an automatic refund; it does not.
Refunds are subject to Family Locator’s policy and the platform’s refund rules; cancelling primarily stops future renewals.
Cancelling the wrong account or device
Users sometimes cancel on a different Apple/Google account than the one used to subscribe, leaving the active subscription untouched.
Always check which Apple ID or Google account was used before cancelling.
Waiting too close to renewal
Cancelling within the 24‑hour window before renewal can still result in being charged for the next period.
Set a calendar reminder well before the renewal date to avoid accidental charges.
Comparative recap
Quick platform comparison
This table summarises how to cancel and who controls refunds for each platform.
Tips from the comparison
- If you purchased via App Store or Google Play, start the refund process through those stores for fastest resolution.
- If you bought on the web, cancel at Family‑Locator.com and keep screenshots of the cancellation page.
| Platform | How to cancel | Who controls refunds | Cancel before renewal |
|---|---|---|---|
| iOS (App Store) | iOS Settings → your name → Subscriptions → select Family Locator → Cancel Subscription | Apple handles refunds; use Apple 'Report a Problem' | At least 24 hours before billing period end (app policy); Apple refund windows vary |
| Android (Google Play) | Google Play → Menu → Subscriptions → find Family Locator → disable auto‑renew | Google handles refunds; use Play Store refund process | At least 24 hours before billing period end; Play Store refunds are time‑limited |
| Web (Family‑Locator.com) | Log in → Subscription Management → click “Cancel Renewal” | Family Locator manages web subscription cancellation and refund requests | At least 24 hours before billing period end to avoid next charge |
After cancelling
Verify billing and keep records
Check the payment method or bank statement for any unexpected charges after cancellation.
Keep all receipts, cancellation confirmations and screenshots until you’re sure no further charges occur.
Where to request further help
- Family Locator support articles: Canceling Premium subscription
- Family Locator terms and refund rules: Terms of Use
- Apple refund help: Apple Support / Report a Problem
- Google Play refunds: Google Play refunds
Escalation
If you believe you were misled or charged unfairly, contact the Commerce Commission or your local Citizens Advice Bureau for NZ advice.
Consider asking your bank to block or dispute further charges if problems continue.
Address
Postal address
No specific New Zealand postal address for Family Locator cancellation was found in public materials.
Cancellation and most support actions are handled digitally via app stores or the Family‑Locator.com website.
Support contact
Family Locator’s support is provided via their support site and email; use the support article links above to find contact options.
If you need official guidance in New Zealand, contact the Commerce Commission or the Citizens Advice Bureau for consumer help.
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