Cancel Filterly: Easy Method

What is Filterly

Service overview

Filterly is a mobile and web subscription service that offers premium filtering features and access to app content. It is sold via the website and as in‑app purchases on iOS and Android.

How it is sold

Subscriptions may be purchased through the App Store (iOS in‑app), Google Play (Android in‑app) or directly on the Filterly website. Billing and cancellation rules can vary by purchase channel.

How to cancel Filterly

Cancel via App Store (iOS)

• Open your iPhone or iPad Settings or the App Store app and go to Subscriptions.
• Find Filterly and select Cancel Subscription; follow on‑screen steps to confirm.
• Note: For technical reasons a 24‑hour notice before the end of the minimum or renewal term is requested.
• Important: Deleting your Filterly account does not cancel an App Store subscription.

Cancel via Google Play (Android)

• Open the Google Play Store, tap your profile, then Subscriptions.
• Select Filterly and choose Cancel subscription; follow the prompts.
• If purchased in‑app on Android, you must cancel via Google Play settings - not by deleting your account.

Cancel a web purchase (website)

• Email [email protected] requesting cancellation and provide your account or order details.
• Alternatively, the terms allow sending a regular postal cancellation request to the company address.
• Cancellations take effect at the end of the current minimum or renewal term unless stated otherwise.

Cancel your Filterly user account

• Email [email protected] to request account deletion; state your account identifier and request data erasure.
• Account deletion removes stored data but does not automatically cancel in‑app subscriptions or entitle you to a refund.

What happens when you cancel

Access after cancellation

When you cancel a subscription it remains active until the end of the paid minimum or renewal period. You keep premium access until that expiry date.

Automatic renewal and termination

Automatic renewal stops after a successful cancellation but you must cancel in the store where you purchased the subscription for in‑app buys.

Data and account deletion

If you request account deletion, Filterly will erase your user data as described in the terms. This action does not automatically stop store subscriptions.

Will I get a refund?

14‑day revocation (cooling‑off)

You have a 14‑day right to revoke the contract under the terms. If you revoke within this period, Filterly will refund payments already made within 14 days of your notice.

Refunds after subscription started

If you cancel your account while a valid subscription remains, the terms state you are not entitled to a refund for amounts already paid for the remaining period.

Exceptions and payment disputes

• If you believe you were charged incorrectly or experienced misleading trial terms, document the issue and contact support first.
• If support refuses a refund and you are in New Zealand, consider contacting your bank/payment provider to dispute the charge or seek advice from local consumer bodies.

Filterly plans and pricing

Listed plans

The official listing shows several premium variants and trial offers. Exact NZD prices are not publicly listed and App Store currency conversion may apply at purchase.

Pricing notes

Displayed prices in the app store are in USD on the NZ storefront. Use the table below for the plans and the prices as shown in the available listings.

Your consumer rights in New Zealand

Applicable consumer protections

New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) protects against misleading practices and services that are not fit for purpose.

When to escalate

• If Filterly continues to charge after you cancelled or the trial terms were misleading, this may breach NZ consumer laws.
• Consider contacting the Commerce Commission or Consumer NZ for guidance if you cannot resolve the issue with the provider.

Practical next steps for NZ consumers

Contact your bank or payment provider to dispute unauthorised or persistent charges if support is unresponsive.

Record all communications and keep receipts and screenshots to support any complaint to a regulator or payment dispute.

Customer experiences

Common negative themes

Many users report recurring charges despite attempts to cancel immediately after a free trial. Complaints include hidden fees and continued billing.

Support and refunds issues

Users commonly state cancellation buttons did not work and that support was slow or unresponsive. Several report partial or no refunds for recurring charges.

Ratings summary

Trustpilot ratings are low with a high proportion of 1‑star reviews, reflecting frequent dissatisfaction among complainants.

Documentation checklist

Essential items to collect

• App store purchase receipt or web order confirmation showing date and amount.
• Screenshots of subscription status, cancellation attempts, and any error messages.
• Emails or messages to and from Filterly support and timestamps of calls or chat logs.

Additional evidence

• Bank or card statements showing the charge(s) and merchant descriptor.
• Subscription ID, Apple/Google transaction IDs, and your Filterly account identifier.

Common mistakes

Deleting account but not subscription

Many users delete their Filterly account thinking that cancels billing. In‑app subscriptions must be cancelled in the App Store or Google Play - account deletion does not stop store billing.

Missing store cancellation and timing

Another frequent mistake is cancelling too close to renewal without accounting for the requested 24‑hour notice period on iOS. Always confirm cancellation in the purchase store.

Assuming automatic refunds

Users sometimes expect automatic refunds when cancelling mid‑term. The terms state refunds are not provided for remaining paid time except under the 14‑day revocation right.

Comparative recap

Platform comparison

The table below summarises how to cancel and refund likelihood by purchase channel for quick reference.

After cancelling

What to do immediately

• Keep receipts and screenshots proving cancellation and purchase history.
• Check your App Store or Google Play subscription page for the cancellation confirmation.

Where to get help

• Email Filterly support: [email protected].
• For New Zealand consumer advice: Consumer NZ.
• To report serious issues with misleading conduct: Commerce Commission.
• If charges continue, contact your bank or card issuer to dispute unauthorised transactions.

Address

Company address

Asana Rebel GmbH, Dessauer Str. 28‑29, 10963 Berlin, Germany.

Support contact

Email: [email protected].