Cancellation Filterly: Easy Method

What is Filterly

Service profile, company, and where it operates

Filterly is presented as a subscription-based software service for managing complex filters in data analysis and visualization, while some app-store references also describe it as an AI photo tool. Here is the truth: the brand appears across more than one product context, and the clearest verified legal source for cancellation is the terms page at Filterly Terms. That page also points to Asana Rebel GmbH as the legal entity tied to the cancellation address in Berlin.

For users in the Philippines, this matters because you may have signed up on the web, through an app flow, or through a mobile store, yet customer support details are still limited. The verified support email is [email protected], there is no published phone number, and no live chat is available. That lack of direct support is one reason some users feel stuck when they want to stop billing.

What people are actually paying for

Based on the available pricing data, Filterly sells recurring monthly plans called Small Plan, Medium Plan, and Large Plan. The published recurring prices used in this guide are $125.00 (₱125), $240.00 (₱240), and $395.00 (₱395), with setup fees also mentioned separately in raw pricing notes, although those setup fees are not clearly confirmed on the verified terms page.

In practical terms, users pay for ongoing access to the service rather than a one-time purchase. If your subscription came from an app listing instead of the website, your actual billing flow may sit with App Store or Google Play. That difference is crucial because cancellation usually has to happen in the same channel where the charge started.

Availability in the Philippines, billing behavior, and signup model

Filterly is accessible online in the Philippines, but there is no verified local office, no Philippines hotline, and no published PHP-native price list. This guide shows prices in Philippine peso because you asked for a Philippines-focused cancellation guide, but the original billing currency may still appear in dollars or euros depending on the checkout page or app flow.

Heads up: user complaints show a familiar pattern for subscription apps with unclear trial or renewal language. Some users report continued charges after trying to cancel, and the research data also flags possible dark-pattern behavior around unauthorized charges and difficult cancellation. If you are still within a trial or near your renewal date, act before the next billing date shown in your bank app, GCash, Maya, or card statement.

How to cancel Filterly without getting billed again

Checks to do before you tap cancel

A lot of frustration starts because users cancel too late, use the wrong channel, or forget to save proof. Before you do anything, open your billing email or bank statement and confirm three things: the last charge date, the exact amount, and the payment channel used. If you see a store descriptor from Apple or Google, cancel there. If the charge shows Filterly or Asana Rebel directly, start with the web account and email support.

Take screenshots of your current plan, renewal date, and any trial notice. Save a copy of invoices, transaction IDs, and the card or wallet statement line showing the charge. This takes two minutes, but it can save you a week of back-and-forth if support later says they cannot locate your subscription.

• Screenshot the plan page and renewal date
• Save the last receipt email and transaction ID
• Check whether billing came from web, App Store, or Google Play
• Export or save any data you need before access ends

Cancel through the web account

If you subscribed on the website, the fastest route is usually inside your account. Look for a path similar to Settings > Account > Subscription > Manage Plan > Cancel Subscription. Because Filterly does not publish a detailed cancellation walkthrough on the verified source, you may need to check the billing or membership area manually after login.

If you see a retention page with a discount, a pause option, or a prompt asking why you want to leave, keep going until you reach a final confirmation screen. This is where many people think they are done when they are not. Do not stop at a survey page. You need either an on-screen confirmation or an email saying the recurring charge has been canceled.

Use the terms page as your reference point if the interface is unclear: official terms page. If the account dashboard does not show a cancel button, send an email to [email protected] immediately with your account email, charge date, amount, and a clear line such as “Please cancel auto-renewal effective immediately.”

Cancel by email, and what to do when support is slow

Filterly does not list a phone number and does not offer live chat in the verified support details. That leaves email as the main direct support route. Send your message to [email protected] from the same email linked to the subscription. Include your full name, account email, payment date, last amount charged, and the last four digits of the card if you used one.

Ask for two things in one message: cancellation of recurring billing and written confirmation. If you are also requesting a refund, say so in the same thread and attach screenshots. Based on the negative review trend, delayed replies are a real risk, so send the email before your next billing date, not on the same day.

• Support email: [email protected]
• Phone: not available
• Live chat: not available
• Support hours: not specified

Cancel through App Store or Google Play if the subscription started there

If you subscribed through iPhone or iPad, cancel in App Store subscriptions, not on the Filterly website. On iOS, go to Settings > Apple ID > Subscriptions > Filterly > Cancel Subscription. Apple usually lets you keep access until the end of the paid period, but the renewal stops once the cancellation is accepted inside your Apple account.

If you subscribed on Android through Google Play, open Google Play > profile icon > Payments and subscriptions > Subscriptions > Filterly > Cancel subscription. Do not assume deleting the app ends billing. It does not. The recurring charge stays active until you cancel it in the store billing menu.

Postal letter as an extra option

If your email gets ignored and you want a stronger paper trail, you can send a registered letter to the Berlin cancellation address listed later in this guide. This is slower than web or store cancellation, but it gives you proof of dispatch. Some users now use digital registered-letter services such as Postclic because they provide timestamped proof of sending, receipt, and opening without going to the post office.

Use postal mail when you already tried web cancellation and email and still received charges. Write your account email, full name, charge details, and a direct sentence asking for cancellation of auto-renewal. Keep a copy of the letter and your delivery record.

What changes after you cancel and when access should end

Access period after cancellation

Filterly does not clearly publish a detailed post-cancellation access timeline on the verified terms page. In most recurring software subscriptions, cancellation stops the next renewal while access continues until the end of the current paid cycle. So if your monthly billing date is the 18th and you cancel on March 10, you would usually keep access until March 18.

Because user complaints mention continuing charges after cancellation attempts, do not rely on assumption alone. Check for a confirmation email and log back into your account after canceling. The subscription area should show a non-renewing status, an end date, or a plan expiration date.

What happens if you do nothing

If you do not cancel before the next billing date, the subscription is expected to auto-renew. That means the same payment channel used before can be charged again on the next cycle. This is exactly why timing matters, especially if you are near the end of a trial or monthly term.

Several user reviews describe repeated debits after attempted cancellations. Even if your cancellation seems successful, monitor your card, GCash, or Maya for at least one full billing cycle after the expected end date. A quick check on statement day can catch a problem early.

Your account data and files

The verified source does not give a clear public data retention timeline after cancellation. If your Filterly account stores filters, project settings, or uploaded content, export anything important before you cancel. Once a paid account lapses, some services remove premium features immediately while keeping the basic account login active.

The safe move is simple: save your work locally before the final billing date. If your account includes generated images or configured filter sets, download them while access is active. Do not wait for the day after expiry.

Refunds, trial issues, and what actually works in the Philippines

What the public terms say, and what they do not say

The verified terms page is the main public source, but the research data does not show a clear published cancellation-fee clause and does not confirm a detailed refund schedule. In plain language, Filterly does not make refund expectations especially easy to understand from the material available here. No cancellation fee was found in the terms data used for this guide.

That does not mean refunds are automatic. In practice, many digital subscriptions do not give pro-rated refunds after a renewal unless there was an error, an unauthorized charge, or misleading signup information. Given the review trend, I would treat refund approval as uncertain and move quickly with evidence if the charge looks wrong.

Your refund rights in the Philippines

In the Philippines, the Consumer Act of the Philippines or RA 7394 can help if the service was misrepresented, if a charge continued after cancellation, or if the terms were unfair or misleading. There is no broad cooling-off rule for every online subscription, but there are situations where you can demand a refund, especially if the service was not delivered as promised or billing continued improperly.

For ordinary online subscriptions, your strongest practical ground is often proof: screenshots of cancellation, copies of support emails, and statement entries showing the charge date. If Filterly or its billing partner keeps charging after you canceled, that is the kind of evidence DTI and your payment provider will care about.

How to ask for a refund step by step

Start with [email protected] and use a subject line that is specific, such as “Refund request for unauthorized renewal on March 12, 2026.” In the body, include your account email, full name, transaction amount, payment channel, and the reason. Attach your cancellation screenshot if you have one.

If you paid through App Store or Google Play, also use the store’s own refund request path because the merchant of record may be Apple or Google rather than Filterly directly. In those cases, a refund request sent only to Filterly may go nowhere. This is a common mistake with app subscriptions.

Chargeback, GCash, Maya, and bank disputes

If support ignores you and the charge appears unauthorized or continued after cancellation, request a chargeback from your bank, card issuer, GCash, or Maya. In the Philippines, BSP rules commonly give cardholders up to 60 days from the statement date to dispute a transaction. File early and include screenshots of your cancellation confirmation and your email thread with support.

You can also file a consumer complaint with DTI for online subscription issues under RA 7394. Use chargeback as a last-resort payment remedy when the merchant does not fix the billing problem. This route is especially useful when users report repeated debits and poor support response.

Filterly plans and pricing in Philippine peso

Monthly plans and converted prices

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP. Check the official website for exact local prices.

The Small Plan is the least expensive recurring option listed in the verified research set, while the Large Plan is the most expensive. If you are paying for a plan you barely use, canceling before the next billing date can stop another monthly charge immediately.

Billing notes, setup fees, and value

Raw pricing notes also mention setup fees from €1,500 (₱1,500), €2,000 (₱2,000), and €2,500 (₱2,500), but these setup charges are not clearly confirmed on the verified terms page. If your invoice includes a setup component, save that invoice separately because one-time setup fees may be treated differently from recurring monthly charges in a refund dispute.

No verified annual discount or price-lock promise is provided in the research data. There is also no confirmed published cancellation fee. If you signed up because a trial or promo looked cheap, compare your actual billing statement with the amount shown at checkout. One user review specifically complained about a difference between a yearly ad claim and actual charges, which is a red flag worth checking in your own account.

Your rights in the Philippines when Filterly billing goes wrong

Which laws matter for this kind of subscription

For Philippines users, the key law is the Consumer Act of the Philippines or RA 7394. In plain terms, this law can help when a service is sold with misleading claims, when charges continue despite cancellation, or when the terms are unfair. That is relevant here because the review pattern includes continued debits and confusion around how to stop the subscription.

The law does not create a universal cooling-off period for every online subscription. A seven-day cooling-off rule mainly applies to certain transactions such as door-to-door sales. For a service like Filterly, your strongest claims usually involve misrepresentation, non-delivery, defective service, or unauthorized renewal.

When you can push for cancellation or refund

If you subscribed because of false or misleading statements, if the service did not work as described, or if charges continued after you canceled, you can press for a refund or other remedy under RA 7394. This is especially relevant if you have a timestamped cancellation email and then see another debit after that date.

Take note: the law works best when your documentation is clean. Save the signup screen if possible, the billing receipt, your cancellation proof, and the later charge. With those four pieces, your complaint becomes much easier to understand and act on.

How to file a complaint in the Philippines

Start with the merchant and give them one clear chance to fix the issue by email. If there is no useful response, file a complaint with the Department of Trade and Industry for a consumer issue, and separately dispute the payment with your bank or e-wallet provider if money is still being taken.

• Write a short timeline with dates, charges, and cancellation attempts
• Attach screenshots of account pages, emails, and statement entries
• Submit the complaint to DTI through its consumer assistance channels
• Ask your bank, GCash, Maya, or card issuer for a charge dispute within 60 days from the statement date

Useful authorities and contact points

For consumer complaints, DTI is the main Philippines authority for online subscription disputes under RA 7394. For payment disputes, BSP oversees financial consumer protection, while your bank or wallet provider handles the actual reversal request. If the charge hit a credit card, debit card, GCash, or Maya account, go to that provider as soon as the unauthorized transaction appears.

Useful official sites include DTI and BSP. Use these together with your Filterly proof set rather than waiting for a long email exchange to go nowhere.

What customers say about cancellation and recurring charges

Overall verdict based on available reviews

Cancellation looks difficult, not smooth. The review sample provided for this guide shows 5 negative reviews out of 5 unique reviews, with 0 positive reviews in the cancellation category. The recurring themes are continued charges, unclear trial terms, weak support response, and trouble stopping billing.

For Philippines users, that lines up with the local issues flagged in the research data: unauthorized charges after cancellation requests and difficulty contacting support. To stay safe, use screenshots, statement checks, and a backup dispute plan from day one.

Recurring themes table

Sources summary

Individual user reports

• "I can't cancel and the 'free' trial and they have charged me $19.99 [₱19.99] A WEEK for a month and nobody will show me how to cancel it!" (TrustPilot)
• "They have kept debiting my account after multiple cancelations!" (TrustPilot)
• "I still have not been able to delete my subscription despite contacting them. The only way to prevent them from stealing $20 [₱20] A WEEK was to report the vendor as fraudulent to my bank." (TrustPilot)
• "They do not take no for an answer and they will keep trying to charge your card even after you'd told them to close your account several times." (TrustPilot)
• "They advertise €19.99 [₱19.99] per year but take $19.99 [₱19.99] from our accts. It’s not the same." (TrustPilot)

There are no positive cancellation reviews in the dataset used here, so that should be said plainly. The balanced point is that subscription tools like this can still be useful when they fit your workflow, but the offboarding experience appears to be the weak spot.

The documents you should save before and after canceling

What to collect before cancellation

Before you cancel, save the account page that shows your plan name, renewal date, and payment method. Also save the last receipt email and the statement line showing the amount charged. If you later need a refund or a chargeback, these are your core records.

• Screenshot of current plan page
• Screenshot of renewal or trial end date
• Receipt email or invoice PDF
• Bank, card, GCash, or Maya statement entry

What helps with a refund request

Refund requests move faster when you provide exact identifiers. Include the transaction ID, charge date, amount, account email, and your cancellation screenshot. If you are disputing a post-cancellation charge, show both the cancellation timestamp and the later debit in one file set.

If billing came through Apple or Google, include the store receipt number. These references matter because support teams often fail to find an account from a name alone, especially when the subscription was created through a store alias email.

What to save after cancellation

Once you cancel, save the on-screen confirmation and the email confirmation. Then put a reminder in your calendar for the next expected billing date plus 3 days. That gives you a prompt to check whether the charge really stopped.

If no confirmation email arrives within a few hours, log back in and check the subscription page again. A missing confirmation is one of the earliest signs that the cancellation may not have completed properly.

Common mistakes that lead to extra Filterly charges

Canceling in the wrong place

A classic mistake is canceling on the website when the billing actually runs through App Store or Google Play. In that situation, the website action may do nothing to the real recurring payment. Always match the cancellation channel to the billing channel shown on your receipt.

Example: if your receipt says Apple, go to Apple subscriptions. If your statement shows a direct merchant descriptor tied to Filterly or Asana Rebel, start with the website and email support.

Stopping at the survey or discount screen

Some subscription flows place a survey, pause offer, or discount page before the final cancellation button. Users sometimes close the page there and assume the job is done. The result is another charge on the next billing date.

The fix is simple: keep clicking until you reach a final status page or receive a written confirmation. No confirmation usually means no safe proof.

Expecting an automatic refund after renewal

Many users think canceling right after a charge means the new billing period will be refunded automatically. For digital subscriptions, that often does not happen. Filterly’s public materials in this dataset do not clearly promise pro-rated refunds, so assume you need to request one separately and argue your reason.

This matters even more if the charge came after a trial. Trial-to-paid conversions are one of the most complained-about subscription pain points across apps, and the review sample here reflects that pattern.

Failing to keep proof

If support says they cannot find your request, proof becomes everything. Users who do not save screenshots, receipts, and email threads have a much harder time with refunds or chargebacks. One screenshot taken on the right day can do more than ten follow-up emails later.

Just a reminder: save the confirmation screen before you close the browser tab. That one habit solves a lot of avoidable disputes.

Waiting too long to dispute a bad charge

Some people keep emailing support for weeks while the dispute window with the bank keeps shrinking. In the Philippines, cardholders commonly have up to 60 days from the statement date to challenge a transaction under BSP-related dispute practices. If you see an unauthorized or continued debit, start the merchant complaint and the payment dispute quickly.

This is not overreacting. It is the practical move when reviews already show repeat-charge complaints.

Quick comparison of Filterly cancellation methods

Method table

Key takeaway from the options

Each method fits a different situation. Web cancellation is the fastest if you subscribed directly, store cancellation is essential when Apple or Google handles billing, and registered mail is useful when you need a stronger record after failed attempts through normal channels.

The practical rule is simple: use the same route as the original charge whenever possible, then keep email proof as backup. If billing continues anyway, move to a bank or e-wallet dispute without waiting too long.

What to do after canceling so the charge does not return

Immediate checks in the first 24 hours

Right after cancellation, confirm three things within the same day: your subscription status inside the account, the arrival of a confirmation email, and a screenshot of both. Then add a calendar alert for one day before the old renewal date and another for three days after it.

If your account still shows an active renewing plan after you canceled, contact [email protected] immediately and reply in the same thread so all timestamps stay together. One clean email chain is easier to use later with DTI or your bank.

Watch your bank, GCash, Maya, or card statement

Monitor your payment account for at least one full billing cycle after cancellation. If a new unauthorized charge appears, ask your bank, GCash, Maya, or card issuer for a chargeback and include your cancellation proof. In the Philippines, a dispute often needs to be filed within 60 days from the statement date, so do not sit on it.

DTI handles consumer complaints under RA 7394, while BSP oversees financial consumer protection issues tied to payments. If the merchant does not respond and your money is still being taken, use both tracks: consumer complaint and payment dispute.

Alternatives if you still want a similar tool

If you are leaving because of billing issues rather than the feature itself, a few alternatives in the research list are AI Filter, Clay AI, and Barbie Filter Online. AI Filter focuses on artistic photo transformations, Clay AI turns photos into personalized stickers, and Barbie Filter Online is built around a themed image style.

No verified local PHP pricing was provided for these alternatives in the dataset, so compare trial terms and renewal language before signing up. The lesson from Filterly is clear: always inspect the billing screen before tapping subscribe.

Useful links

• Filterly official website
• Filterly terms
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Where to send a cancellation letter if online support fails

Physical cancellation address

If you want to send a formal cancellation letter after unsuccessful web or email attempts, use the address tied to the legal entity named in the service context:

• Asana Rebel GmbH, Dessauer Str 28-29, 10963 Berlin, Germany

Use your full name, account email, billing amount, last charge date, and a short request to stop auto-renewal immediately. Keep the delivery record and a copy of the letter for your files.

When online-only cancellation is still enough

For most users, web account cancellation, App Store or Google Play cancellation, and an email to [email protected] should be the main routes. Postal mail is best treated as a backup when there is a dispute, no response, or repeated charges after cancellation.

The bottom line for Philippines users is straightforward: cancel before the next billing date, save proof, and watch your statement. If Filterly charges you again after that, escalate fast through your payment provider and DTI.