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I hereby notify you of my decision to terminate the contract relating to the Flow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Flow: Easy Method
What is Flow
Overview
Flow is a productivity app that uses interval-based focus timers to help users concentrate and track work sessions. It offers features such as statistics, reminders, and iCloud sync to keep progress across devices.
Subscription options
Flow is available in a free Basic tier and a paid Pro tier with additional features like timer sync, blocking, and export capabilities. Subscriptions are managed through the app stores for each platform.
How to cancel Flow
Cancel via Apple App Store (iOS / macOS)
- Open the Settings app on your iPhone or iPad, tap your name, then tap "Subscriptions".
- Find Flow in the list, tap it, then choose "Cancel Subscription" and confirm.
- If you use macOS, open the App Store, click your name, manage subscriptions and cancel Flow there.
Other cancellation routes
- If you subscribed via Google Play, open the Play Store, tap your profile, go to "Payments & subscriptions" → "Subscriptions", select Flow and cancel.
- You may also contact Flow support through their contact page or send a written cancellation to the New Zealand postal address: PO Box 47497, Ponsonby, Auckland 1144, New Zealand.
- When in doubt, contact Apple Support or Google Play Support for help with store-managed refunds and cancellations.
What happens when you cancel
Access after cancellation
After cancelling a paid subscription, you typically retain Pro access until the end of the current billing period. You will not be billed again after that date.
Data and account effects
Your Flow account and locally stored data remain unless you delete them. Basic features continue to be available after the Pro period ends.
Will I get a refund?
General refund policy
Refunds for in-app subscriptions are generally handled by the store where you purchased the subscription (Apple App Store or Google Play). Flow itself may have limited ability to issue direct refunds for store-managed purchases.
Exceptions and special circumstances
- If the app was misrepresented, failed to deliver promised features, or was sold in breach of New Zealand consumer law, you can request a refund or remedy under local rights.
- Contact the App Store or Google Play refund process first; if unresolved, pursue remedies under New Zealand consumer protections (see links below).
Flow plans and pricing
Official pricing overview
Official Flow pricing is listed in US dollars in the product information below. Exact NZD amounts vary by App Store and should be confirmed in the New Zealand App Store.
Notes on local pricing
To see precise NZD charges, open the App Store on your device and view Flow’s subscription page. Exchange rates and local taxes may affect the final price.
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | US$0/month | Monthly | Interval-based focus timer; many durations; statistics & graphs; reminders; iCloud sync |
| Pro | US$1.49/month | Monthly (Yearly at 50% off) | Includes Basic features plus timer sync; session titles; advanced controls; customizable durations and cycles; app & web blocking; Apple Calendar sync; export capabilities |
Note: Official pricing is listed in US dollars. Exact NZD amounts are not publicly available; please consult the New Zealand App Store for local pricing.
Your consumer rights in New Zealand
Key rights under NZ law
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act. These laws cover goods and services that are faulty, not as described, or unfit for purpose.
How to seek remedies
- Contact the seller or service provider first to request a repair, replacement, refund or other remedy.
- If the store- or app-seller route fails, contact the Commerce Commission or Consumer Affairs for guidance and dispute resolution options.
Customer experiences
Positive feedback
Many users praise Flow for improving focus, its simple interface, and reliable iCloud sync. Pro users often value advanced controls, syncing and export features.
Common complaints
Some users report difficulty locating subscription details or confusion about app-store billing. A few users ask for clearer in-app links to manage or cancel subscriptions.
Documentation checklist
Required documents
- Receipt or order confirmation from the App Store / Google Play showing the Flow subscription purchase.
- Your Apple ID or Google account email used to subscribe and the subscription start or renewal date.
Helpful extras
- Screenshot(s) of the subscription in your App Store account, billing statements showing charges, and any error messages.
- Record of communication with Flow support or the app store, including dates and reference numbers.
Common mistakes
Subscription management errors
A frequent mistake is attempting to cancel inside the app without realising the subscription is managed by the App Store or Google Play. Always check your store subscriptions.
Documentation and timing errors
Users sometimes forget to save receipts or cancel before a renewal date. Another common issue is cancelling the wrong account when multiple Apple IDs or Google accounts exist on one device.
Comparative recap
Quick comparison
The table below summarises the main differences between Basic and Pro to help decide if you need to cancel or downgrade.
Decision pointers
If you mainly use basic timers and syncing, the free plan may be sufficient. If you rely on advanced sync, blocking or export, review the Pro features before cancelling.
| Plan | Price | Best for | Key features |
|---|---|---|---|
| Basic | US$0/month | Casual users or those on a budget | Focus timer, multiple durations, statistics, reminders, iCloud sync |
| Pro | US$1.49/month | Power users who need sync and blocking | Timer sync, session titles, advanced controls, app/web blocking, calendar sync, export |
After cancelling
Useful links
- Manage subscriptions on your iPhone or iPad (Apple Support)
- Cancel subscriptions (Google Play Help)
- Commerce Commission - consumer advice (New Zealand)
Next steps
Export or back up any data you want to keep before your Pro access ends, if necessary. If you need a refund, start with the App Store or Google Play refund request process and keep records of all communications.
Address
Postal address
PO Box 47497, Ponsonby, Auckland 1144, New Zealand
How to send a cancellation notice
- Include your full name, account email (Apple ID/Google account), subscription details and a clear statement requesting cancellation.
- Send by registered post for proof of delivery and keep a copy for your records. You can also contact app store support for assistance with store-managed subscriptions.