Cancel Flow: Easy Method

What is Flow

Overview

Flow is a productivity app that uses interval-based focus timers to help users concentrate and track work sessions. It offers features such as statistics, reminders, and iCloud sync to keep progress across devices.

Subscription options

Flow is available in a free Basic tier and a paid Pro tier with additional features like timer sync, blocking, and export capabilities. Subscriptions are managed through the app stores for each platform.

How to cancel Flow

Cancel via Apple App Store (iOS / macOS)

• Open the Settings app on your iPhone or iPad, tap your name, then tap "Subscriptions".
• Find Flow in the list, tap it, then choose "Cancel Subscription" and confirm.
• If you use macOS, open the App Store, click your name, manage subscriptions and cancel Flow there.

Other cancellation routes

• If you subscribed via Google Play, open the Play Store, tap your profile, go to "Payments & subscriptions" → "Subscriptions", select Flow and cancel.
• You may also contact Flow support through their contact page or send a written cancellation to the New Zealand postal address: PO Box 47497, Ponsonby, Auckland 1144, New Zealand.
• When in doubt, contact Apple Support or Google Play Support for help with store-managed refunds and cancellations.

What happens when you cancel

Access after cancellation

After cancelling a paid subscription, you typically retain Pro access until the end of the current billing period. You will not be billed again after that date.

Data and account effects

Your Flow account and locally stored data remain unless you delete them. Basic features continue to be available after the Pro period ends.

Will I get a refund?

General refund policy

Refunds for in-app subscriptions are generally handled by the store where you purchased the subscription (Apple App Store or Google Play). Flow itself may have limited ability to issue direct refunds for store-managed purchases.

Exceptions and special circumstances

• If the app was misrepresented, failed to deliver promised features, or was sold in breach of New Zealand consumer law, you can request a refund or remedy under local rights.
• Contact the App Store or Google Play refund process first; if unresolved, pursue remedies under New Zealand consumer protections (see links below).

Flow plans and pricing

Official pricing overview

Official Flow pricing is listed in US dollars in the product information below. Exact NZD amounts vary by App Store and should be confirmed in the New Zealand App Store.

Notes on local pricing

To see precise NZD charges, open the App Store on your device and view Flow’s subscription page. Exchange rates and local taxes may affect the final price.

Note: Official pricing is listed in US dollars. Exact NZD amounts are not publicly available; please consult the New Zealand App Store for local pricing.

Your consumer rights in New Zealand

Key rights under NZ law

New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act. These laws cover goods and services that are faulty, not as described, or unfit for purpose.

How to seek remedies

• Contact the seller or service provider first to request a repair, replacement, refund or other remedy.
• If the store- or app-seller route fails, contact the Commerce Commission or Consumer Affairs for guidance and dispute resolution options.

Customer experiences

Positive feedback

Many users praise Flow for improving focus, its simple interface, and reliable iCloud sync. Pro users often value advanced controls, syncing and export features.

Common complaints

Some users report difficulty locating subscription details or confusion about app-store billing. A few users ask for clearer in-app links to manage or cancel subscriptions.

Documentation checklist

Required documents

• Receipt or order confirmation from the App Store / Google Play showing the Flow subscription purchase.
• Your Apple ID or Google account email used to subscribe and the subscription start or renewal date.

Helpful extras

• Screenshot(s) of the subscription in your App Store account, billing statements showing charges, and any error messages.
• Record of communication with Flow support or the app store, including dates and reference numbers.

Common mistakes

Subscription management errors

A frequent mistake is attempting to cancel inside the app without realising the subscription is managed by the App Store or Google Play. Always check your store subscriptions.

Documentation and timing errors

Users sometimes forget to save receipts or cancel before a renewal date. Another common issue is cancelling the wrong account when multiple Apple IDs or Google accounts exist on one device.

Comparative recap

Quick comparison

The table below summarises the main differences between Basic and Pro to help decide if you need to cancel or downgrade.

Decision pointers

If you mainly use basic timers and syncing, the free plan may be sufficient. If you rely on advanced sync, blocking or export, review the Pro features before cancelling.

After cancelling

Useful links

• Manage subscriptions on your iPhone or iPad (Apple Support)
• Cancel subscriptions (Google Play Help)
• Commerce Commission - consumer advice (New Zealand)

Next steps

Export or back up any data you want to keep before your Pro access ends, if necessary. If you need a refund, start with the App Store or Google Play refund request process and keep records of all communications.

Address

Postal address

PO Box 47497, Ponsonby, Auckland 1144, New Zealand

How to send a cancellation notice

• Include your full name, account email (Apple ID/Google account), subscription details and a clear statement requesting cancellation.
• Send by registered post for proof of delivery and keep a copy for your records. You can also contact app store support for assistance with store-managed subscriptions.