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Cancel Webflow: Easy Method
What is Webflow
Overview
Webflow is a web design and hosting platform that combines a visual site builder with CMS and hosting services.
It is used by designers and businesses to build, launch, and manage websites without hand-coding or by exporting code when needed.
Core components
Webflow offers site plans, workspace (account) plans, a Marketplace, and add-ons such as additional seats or hosting features.
Subscriptions can be purchased directly from Webflow or via third-party stores (Apple App Store, Google Play) depending on the channel.
How to cancel Webflow
Cancel a site or workspace plan via Web (Webflow direct)
- Sign in to your Webflow account at webflow.com.
- Go to the Workspace or Site settings and open the Billing or Plans page.
- Click the option to cancel the Site plan or Workspace plan and confirm. The plan will remain active until the end of the current billing period; auto-renewal stops.
Cancel subscriptions bought through app stores
- If you subscribed via the Apple App Store, cancel through your Apple ID subscription settings or see Apple subscription support.
- If you used Google Play on Android, cancel via Google Play subscriptions in your Play Store account or see Google Play subscription help.
- Do not attempt to cancel App Store/Play subscriptions only from the Webflow site; those channels control billing for those purchases.
What happens when you cancel
Access and billing
When you cancel a Site or Workspace plan through Webflow, the subscription generally remains active until the end of the paid billing period.
Auto-renewal stops at the end of that period; you will not be charged again unless you re-subscribe.
Data, content and exports
Cancelling does not automatically delete your account or site content, but features tied to the plan (hosting, CMS items limits, forms, etc.) may stop working.
Export any site code, download backups, or transfer ownership before functionality is lost if you need the content preserved.
Will I get a refund?
General refund policy
Webflow generally does not offer refunds for plan subscriptions, add-ons, seats, Marketplace purchases, or sales tax.
This no-refund stance is standard for direct Webflow purchases unless a specific exception applies.
Exceptions and legal rights
- Individuals in the EU, EEA, UK, or Turkey have a 14-day legal right to cancel the initial purchase for a full refund, unless Marketplace media was downloaded or installed.
- Marketplace templates and media are final sale and non-refundable; the 14-day exception is void once the item is downloaded or installed.
- Mid-subscription upgrades/downgrades are handled with prorated charges or credits; downgrading to the free Starter plan does not produce refunds for unused time.
Webflow plans and pricing
Summary of common site plans (NZD where available)
Below are representative NZD prices based on verified partner pricing and approximate USD-to-NZD conversions.
Pricing table
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Entry-level site plan | NZ$17.00 | Monthly | Entry-level site plan per NZ Webflow partner |
| Basic site plan | NZ$20.00 (approx.) | Monthly (billed annually) | Estimated from USD $14/mo converted to NZD |
| CMS site plan | NZ$33.00 (approx.) | Monthly (billed annually) | Estimated from USD $23/mo converted to NZD |
| Business site plan | NZ$57.00 (approx.) | Monthly (billed annually) | Estimated from USD $39/mo converted to NZD |
Your consumer rights in New Zealand
Core protections
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act.
Services must be of acceptable quality, fit for purpose, and accurately described in marketing and terms.
Refunds, cancellation and misleading conduct
There is no automatic 14-day cooling-off right for digital services in NZ like the EU scheme, but unfair or misleading contract terms may breach NZ law.
Webflow’s “no-refund except legal exceptions” policy must still comply with NZ consumer law for local customers.
Customer experiences
Positive feedback highlights
Many users praise Webflow for design flexibility, powerful visual editing, and robust CMS capabilities.
Capterra reviews indicate high ratings for features and overall satisfaction, with some NZ users noting clear pricing and strong design control.
Negative feedback highlights
Complaints on platforms like Trustpilot centre on perceived high costs for add-ons, intermittent stability issues, and slow or ticket-only support.
Users also report a steep learning curve and confusion around billing flows, seats, and cancellation steps in some cases.
Documentation checklist
What to gather before you cancel
- Account email, Workspace name, and Site name(s).
- Invoice or receipt showing purchase date and amount.
- Payment method details used for the subscription (card, PayPal, App Store, Google Play).
Additional helpful items
- Subscription platform (Webflow direct, Apple App Store, Google Play) to know where to cancel.
- Screenshots of billing pages, support tickets, and any correspondence with Webflow support.
- Exported site code and backups of CMS content before plan features are removed.
Common mistakes
Cancelling in the wrong place
Users often try to cancel an App Store or Play subscription from the Webflow dashboard which does not stop billing from those stores.
Always check whether the purchase was made via Apple or Google and cancel in their subscription settings when applicable.
Expecting automatic refunds or credits
Many expect refunds after downgrading or cancelling; Webflow generally does not refund unused time and downgrades may not generate credits.
Also avoid deleting a site before exporting data - that can make recovery or transfers harder if you change your mind.
Comparative recap
Quick comparison table
| Topic | Webflow (what to expect) | What NZ users should check |
|---|---|---|
| How to cancel | Cancel in Webflow billing for direct purchases; cancel in App Store/Play for those channels. | Verify purchase source (Webflow vs Apple vs Google) before cancelling. |
| Refunds | Generally no refunds; limited legal exceptions (EU/EEA/UK/Turkey individuals). | NZ consumers should consider CGA/Fair Trading Act protections if service quality or misleading terms apply. |
| Data retention | Content typically remains in account but plan-limited features stop working after billing period. | Export code and CMS data before cancellation to avoid data loss or feature disruption. |
After cancelling
Immediate actions
- Export site code and download any CMS data or assets you need.
- Update DNS or hosting arrangements if your site was public on Webflow hosting.
Where to get help and further reading
- Webflow billing and cancellation help: Webflow billing help
- Webflow refund policy: Webflow refund policy
- Apple subscription cancellation: Apple subscription support
- Google Play subscriptions: Google Play subscription help
- New Zealand consumer information: Consumer Protection NZ
Address
Corporate address
Webflow, Inc., 398 11th Street, San Francisco, CA 94103, United States.
New Zealand presence
Webflow does not appear to have a postal office in New Zealand; contact and billing are handled online or via their US corporate channels.
If you need local advice about consumer rights, consult New Zealand consumer protection resources or seek local legal advice.
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Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.