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Cancellation service #1 in New Zealand
Formswift is an online service for creating, editing and downloading legal and business documents and PDFs. It offers templates, editing tools, signing and download capabilities through web and mobile platforms.
Users typically subscribe for unlimited access to templates and editing, or they buy access to individual completed documents. Access is available via the Formswift website and mobile app storefronts.
When you cancel, your subscription typically remains active until the end of the current paid billing period. You can continue to use subscription features until that date.
Automatic renewals should stop after cancellation. You should receive a confirmation email; keep it as proof in case of future billing disputes.
Your uploaded documents and account data generally remain available according to FormSwift's data retention rules. Export important documents before your access ends.
FormSwift’s Terms of Service state that purchases and renewals are non-refundable except when required by law.
Request a refund from FormSwift support and reference your account and order details. If denied and you believe local law applies, consider escalating through New Zealand consumer channels.
FormSwift offers subscription plans (monthly and annual) and one-time document purchases accessible through the web and app stores.
Exact New Zealand dollar pricing is not always shown on the site. Prices may vary by region and by billing channel (website, App Store, Google Play).
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | Varies by region | Monthly | Unlimited access to templates, editing, downloading, signing |
| Annual Subscription | Varies by region | Annual | Same access; billed yearly at a lower total cost |
| One-time Document | Varies by region | One-time | Access to a single completed document download |
New Zealand consumer protection is governed by the Consumer Guarantees Act and the Fair Trading Act.
These laws protect consumers against misleading representations and unfair contract terms, and they can override a provider’s "no refunds" policy in certain situations.
Some users report that FormSwift is easy to use and efficient for PDF editing and navigation.
Other customers have reported difficulties cancelling, unexpected recurring charges, and disputes over refunds.
Several reviews describe delays or poor responses from customer support, while others had no issues. Results vary by user and situation.
Some users stop at a cancellation page without completing the final confirmation steps. Always finish the prompts and keep the confirmation email.
If you subscribed through the App Store or Google Play, cancelling in your FormSwift web account may not stop billing. Cancel through the same channel used to subscribe.
Failing to save receipts, screenshots or confirmation emails makes it harder to dispute charges. Save records immediately after cancelling.
This table summarizes the main cancellation routes and the likely outcome for access and refunds.
| Topic | Summary |
|---|---|
| Web cancellation | Cancel via Account Settings; access typically continues to period end; confirmation email sent. |
| iOS/App Store | Cancel via App Store Subscriptions; billing managed by Apple, not FormSwift. |
| Android/Google Play | Cancel via Google Play Subscriptions; billing managed by Google Play. |
| Refunds | Refunds are generally not issued unless required by law; NZ consumer law may provide exceptions. |
Confirm you received a cancellation email and check your next bank statement to ensure no further charges appear.
FormSwift does not list a New Zealand physical address. For support, email [email protected].
Address on file for related services: Dropbox, Inc, 1800 Owens Street, San Francisco, CA 94158, United States.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.