Cancel Freepik: Easy Method

What is Freepik

Overview

Freepik is a digital asset platform offering vector graphics, photos, icons, and AI tools under subscription plans for individuals and teams.

How people typically use it

Users subscribe for unlimited downloads, AI credits, or team access to speed up design workflows and source assets for commercial and personal projects.

How to cancel Freepik

Cancel via the Freepik website (Web)

• Sign in to your Freepik account and go to your profile or account settings.
• Find the subscription or billing section and select the option to cancel renewal.
• Confirm cancellation; your access remains until the end of the current billing period.
• Note: unused AI credits or extra credits are not refundable and are lost when you cancel.
• Pausing: Freepik has offered a pause option but some users report it was removed for some accounts.

Cancel via mobile app stores

• Google Play: If you subscribed through Google Play, open Google Play > Subscriptions and cancel or request a refund through Google Play.
• Apple App Store (iOS): If you used an iOS in‑app purchase, manage cancellation or refund through your Apple ID subscriptions in the App Store; Apple handles refunds.

What happens when you cancel

Access after cancellation

After cancelling via the Freepik website your subscription remains active until the end of the paid billing period.

You can continue to download and use assets during that time, subject to the plan terms.

Data, credits and account status

Unused AI credits and extra credits are not refundable and will be lost when the subscription ends.

Account data (downloads, license history) typically remains in your account, but check your profile pages for retained information.

Will I get a refund?

Web refund policy (30‑day guarantee)

Freepik offers a 30‑day money‑back guarantee only if no assets have been downloaded and no credits have been consumed.

You must request the refund from the contact form using the email tied to your account and include payment details.

Exceptions and other cases

• Only the current billing period is eligible for refund under the 30‑day rule; prior payments are generally not refundable.
• Teams plans follow the same 30‑day, no‑use condition for refunds.
• Subscriptions purchased through Google Play or the App Store must be refunded or managed through those stores, not via Freepik directly.

Freepik plans and pricing

iOS in‑app pricing (NZD)

The following prices are the NZD amounts shown on the iOS App Store listing for Freepik AI in New Zealand.

Plan list

Your consumer rights in New Zealand

Relevant law

New Zealand's Consumer Guarantees Act (CGA) covers digital services supplied in NZ and requires services to be fit for purpose and provided with reasonable care and skill.

How this applies to Freepik

• If Freepik fails to deliver the service (e.g., subscription not activated or wrongly banned) you may be entitled to remedies such as refund or repair under the CGA.
• If cancellation is intentionally obstructive or functionality is misleading, this could breach fair trading laws and you may seek redress.
• Contact MBIE Consumer Protection or the Commerce Commission for unresolved disputes in New Zealand.

Customer experiences

Positive feedback

• Many users praise the extensive library, high‑quality assets, AI tools, and time‑saving benefits.
• Some report prompt refunds when subscriptions were cancelled by mistake.
• Business users often call Freepik a valuable productivity tool.

Negative feedback

• Frequent complaints include confusing cancellation flows, extra marketing steps during cancellation, and slow or unhelpful customer service.
• Reports exist of account suspensions, unauthorized charges, and App Store errors affecting credit use.

Documentation checklist

What to prepare for a cancellation or refund request

• Email address tied to your Freepik account (use the same email when contacting support).
• Order or transaction ID and payment method details (card statement, receipt, or App Store/Google Play receipt).
• Dates of purchase and billing period you want refunded.
• Evidence of no asset downloads or credit usage if claiming a 30‑day refund (screenshots of download history or lack of activity).
• Screenshots of subscription page, cancellation steps, or error messages if relevant.

Where to submit

• Use Freepik’s contact form from the email tied to your account for web refunds.
• For Google Play or iOS purchases, use Google Play or Apple support and include receipts shown in their purchase history.

Common mistakes

Assuming every subscription is refundable

Many users assume cancelling automatically triggers a refund. Refunds are limited: Freepik’s 30‑day guarantee applies only if no assets or credits were used.

Check download history and credit usage before requesting a refund to avoid disappointment.

Contacting the wrong support channel

Requesting an App Store or Google Play refund directly from Freepik will usually fail. App purchases must be managed through Apple or Google.

For web purchases, send refund requests from the email linked to your Freepik account and include payment details for faster handling.

Comparative recap

Quick comparison

After cancelling

Immediate steps

• Save receipts and a screenshot showing the cancellation confirmation and your billing end date.
• Download any assets you need before the subscription expires, keeping licensing rules in mind.

Helpful links

• Freepik Terms of Use
• Freepik Refund Policy / FAQ
• Google Play purchases FAQ
• iOS in‑app purchases FAQ
• For unresolved NZ disputes: contact MBIE Consumer Protection or the New Zealand Commerce Commission.

Address

Corporate address

Freepik Company S.L., 13 Molina Lario St., 5th floor, 29015 Málaga, Spain.

Notes about NZ postal contact

Freepik does not appear to maintain a New Zealand postal address for subscriptions; use the online contact form or the app store support channels for cancellations and refunds.