Cancel Freemake: Easy Method

What is Freemake

Overview

Freemake is a suite of Windows applications for video conversion, downloading, and audio processing, offered both as one‑time licenses and recurring subscriptions.

Typical users and use

It is commonly used by beginners and casual users for basic video/audio tasks, praised for ease of use and straightforward workflows.

Core features

Freemake’s premium packs remove watermarks, enable faster conversions, and add features such as subtitle editing, DVD menus and Full HD support.

How to cancel Freemake

Cancel a web (Freemake) subscription

• Sign in to your Freemake account on Freemake’s website.
• Go to subscriptions or billing settings and select cancel; do this at least one day before the next billing date.
• Confirm cancellation and keep any confirmation email or screenshot for your records.

Cancel PayPal subscriptions

• If you paid via PayPal, cancel the recurring payment inside your PayPal account - Freemake cannot cancel PayPal subscriptions for you.
• Log in to PayPal → Settings → Payments → Manage automatic payments → find Freemake → Cancel.

Cancel in-app subscriptions (App Store / Google Play)

• Freemake documentation does not describe in-app cancellations; follow the store’s cancellation flow if you subscribed via Apple or Google.
• Apple: manage subscriptions in Apple ID. Google: manage subscriptions in Google Play.

What happens when you cancel

Access after cancellation

If you cancel a Freemake web subscription, you retain paid benefits until the end of the current billing period.

Renewal and billing

Cancel at least one day before renewal to avoid the next charge. No automatic refunds are issued for the current paid period after cancellation.

Data and account

Your account typically remains but premium features end after the paid period. Keep copies of license keys, invoices and correspondence if you may need them later.

Will I get a refund?

General refund rules

Freemake accepts refunds only in limited cases, usually within 14 days of key activation and only if a persistent technical error prevents use or if a duplicate purchase occurred.

Subscription refunds

• Refunds for subscriptions are allowed only within 14 days after activation under the same technical or duplicate-payment conditions.
• No partial refunds for an unused portion of a billing period; refunds after 14 days are not generally provided.

Other refund exceptions

• Packs (Video Converter, Downloader, Audio): refundable within 14 days for unresolved technical faults or duplicate purchases within a year.
• Business EULA: payments for the Business version are non‑refundable under the EULA.

Freemake plans and pricing

Summary of common plans

Below are approximate NZD prices converted from USD; Freemake does not show official NZD pricing in most documentation.

Notes on pricing

Prices shown are estimates. Exchange rates change; check Freemake’s checkout page for final pricing before purchase.

Your consumer rights in New Zealand

Key protections under NZ law

Digital goods and services in New Zealand are covered by the Consumer Guarantees Act (CGA) and must be of acceptable quality, fit for purpose, and as described.

Remedies available

• If software fails to meet guarantees you may be entitled to repair, replacement, or refund under the CGA.
• These rights can apply even if a company policy limits refunds; exclusions must be reasonable to be enforceable.

Practical advice for NZ consumers

Document problems (dates, screenshots, error messages) and contact Freemake support first. If unresolved, you can raise a complaint with Consumer Protection NZ or seek dispute resolution.

Customer experiences

Positive feedback

• Many users praise Freemake’s ease of use and suitable conversion quality for basic tasks.
• Customer support is often described as prompt, helpful and polite when resolving activations or technical issues.

Negative feedback

• Reports exist of 'lifetime' keys failing after major updates, sometimes requiring re‑purchase or support intervention.
• Complaints include unclear billing (trials auto‑renewing), refund difficulties, crashes, slow conversions and occasional sync or download errors.

How this affects cancellation/refund cases

Persistent technical issues or failed lifetime activations are the strongest grounds for a refund claim under Freemake policy and NZ consumer law.

Documentation checklist

Essential items to gather

• Order ID / invoice number and purchase date.
• License key or subscription identifier and activation date.
• Payment method details (PayPal, card, store receipt).

Problem evidence

• Screenshots of errors, crash logs or non‑working features after updates.
• Support correspondence (tickets, emails) and any offered resolutions.

Cancellation proof

• Cancellation confirmation screenshot or email and the timestamp showing you cancelled before renewal.
• If cancelled via an app store or PayPal, save the store or PayPal cancellation page evidence.

Common mistakes

Not cancelling in the right place

Many users cancel on Freemake but forget PayPal or an app store recurring payment, so charges continue. Always cancel with the payment provider used.

Missing the cutoff

Waiting until the day of renewal risks being too late. Freemake requires cancellation at least one day before the next billing period.

Expecting pro‑rata refunds

Assuming you’ll get a partial refund for unused time is a common error. Freemake’s policy says no partial refunds for the remaining billing period.

Comparative recap

At-a-glance comparison

Where to cancel

Web subscriptions: cancel via Freemake account. PayPal: cancel via PayPal. App store subscriptions: cancel via Apple or Google Play.

After cancelling

What to keep an eye on

Save cancellation confirmations and watch your bank/PayPal statement to ensure no further charges appear after the period ends.

Useful links and next steps

• Freemake Refund Policy / Help: Freemake Support
• PayPal automatic payments guide: PayPal
• Apple subscriptions: Manage subscriptions
• Google Play subscriptions: Manage subscriptions
• NZ consumer rights overview: Consumer Protection NZ

Address

Corporate postal address

Mixbyte Inc., 541 Jefferson Ave Ste 100, Redwood City, California 94063, United States.

Notes about contacting by post

Freemake has no specific New Zealand postal cancellation address listed; use the corporate address above if you need to send documents by mail.